Compare Document360 and GitBook 
At a Glance
Market Segments
Mid-Market (46.4% of reviews)
Small-Business (80.5% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
$0 1 user
Document360
Star Rating
(438)4.7 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 4 pricing plansGitBook
Star Rating
(163)4.7 out of 5
Market Segments
Small-Business (80.5% of reviews)
Entry-Level Pricing
$0 1 user
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Document360 excels in Knowledge Base functionality, achieving a score of 9.7, while GitBook, with a score of 8.4, is seen as less robust in this area. Reviewers mention that Document360's comprehensive features for organizing and managing knowledge articles make it a preferred choice for mid-market companies.
- Reviewers mention that Document360's Quality of Support is rated at 9.6, which is higher than GitBook's 9.3. Users on G2 appreciate the responsiveness and helpfulness of Document360's support team, often highlighting their quick resolution times for issues.
- Users say that Document360's Versioning and Version History feature, rated at 9.1, is superior to GitBook's 8.9. Reviewers report that the ability to track changes and revert to previous versions is crucial for maintaining content accuracy, especially in collaborative environments.
- G2 users highlight that Document360's Integrations score of 9.3 outperforms GitBook's 8.1. Users mention that Document360 offers a wider range of integrations with popular tools, enhancing workflow efficiency and connectivity with existing systems.
- Users report that Document360's Searchable Articles feature, rated at 9.4, is more effective than GitBook's 9.1. Reviewers mention that the advanced search capabilities in Document360 allow for quicker access to information, which is essential for user satisfaction.
- Reviewers mention that Document360's Compliance features, with a score of 9.3, provide a more comprehensive approach compared to GitBook's 8.9. Users appreciate the robust auditing and data governance tools in Document360, which are critical for organizations with strict compliance requirements.
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Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Ideal for growing teams needing robust documentation tools
- Everything in Free, plus
- Custom Domain
- 5000 Articles
Free Trial
Document360
Free Trial is available
GitBook
Free Trial is available
Ratings
Meets Requirements
9.2
291
9.2
127
Ease of Use
9.3
294
9.2
129
Ease of Setup
9.2
185
9.3
96
Ease of Admin
9.1
168
9.5
88
Quality of Support
9.6
285
9.4
106
Has the product been a good partner in doing business?
9.5
168
9.5
84
Product Direction (% positive)
9.5
257
8.8
114
Features by Category
Administration
9.4
66
Not enough data
9.3
62
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.7
78
Not enough data
9.2
73
Not enough data
9.1
72
Not enough data
Compliance
9.1
68
Not enough data
9.2
65
Not enough data
9.3
62
Not enough data
9.3
59
Not enough data
Customer Support
9.5
70
Not enough data
9.2
68
Not enough data
9.2
64
Not enough data
Data Security
9.2
54
Not enough data
9.3
60
Not enough data
9.4
71
Not enough data
9.4
63
Not enough data
Administration
9.3
65
Not enough data
9.4
79
Not enough data
9.4
81
Not enough data
Generative AI
9.0
18
Not enough data
Knowledge Pages
8.7
131
8.4
76
8.7
126
8.5
73
8.6
130
8.7
79
9.1
135
8.9
86
8.6
109
8.2
66
8.1
77
7.9
55
8.7
103
9.0
74
Knowledge Dissemination
8.9
131
8.4
72
9.1
137
8.9
76
9.3
139
9.4
87
9.0
135
8.6
71
8.9
100
8.6
66
8.3
76
7.8
54
9.1
102
8.8
69
8.6
82
8.2
61
8.6
85
8.6
62
Generative AI
8.6
29
Not enough data
Self-Service Experience
9.4
107
Not enough data
9.4
105
Not enough data
Feature Not Available
Not enough data
8.6
53
Not enough data
8.8
62
Not enough data
Self-Service Platform
9.2
64
Not enough data
8.5
55
Not enough data
8.6
49
Not enough data
8.8
53
Not enough data
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and GitBook are categorized as Knowledge Base
Unique Categories
Document360 is categorized as Contact Center Knowledge Base, Help Authoring Tool (HAT), Customer Self-Service, and IT Documentation
GitBook has no unique categories
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GitBook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
14.2%
Computer & Network Security
5.2%
Marketing and Advertising
4.5%
Financial Services
4.2%
Other
50.2%
Computer Software
25.2%
Information Technology and Services
18.2%
Non-Profit Organization Management
8.8%
Education Management
6.3%
Higher Education
4.4%
Other
37.1%
Most Helpful Reviews
Document360
Most Helpful Favorable Review
Suzanne G.
Verified User in Computer Software
The interface for Document360 is very easy to use and it offers a lot of features. The search function on the site is excellent and allows users to find what they need quickly. The engineers are very friendly and eager to interact directly.
Most Helpful Critical Review
Verified User in Banking
I dislike that when I am editing an article, the cursor jumps at the beginning of it and I can't see what I am editing. I must scroll back down to see it.
GitBook
Most Helpful Favorable Review
Amitai K.
Verified User in Computer Software
The easy why to share documents with users. There are plenty of options to document. Where I think Gitbook stands out it the share options, which I liked a lot!
Most Helpful Critical Review
Richard R.
Verified User
In terms of performance with their recent updates, Gitbook has become a horrible platform to use for ones required documentation. They have not managed their resources correctly and essentially updated their web-app to be almost unusable, and this is...
Suzanne G.
Verified User in Computer Software
The interface for Document360 is very easy to use and it offers a lot of features. The search function on the site is excellent and allows users to find what they need quickly. The engineers are very friendly and eager to interact directly.
Amitai K.
Verified User in Computer Software
The easy why to share documents with users. There are plenty of options to document. Where I think Gitbook stands out it the share options, which I liked a lot!
Verified User in Banking
I dislike that when I am editing an article, the cursor jumps at the beginning of it and I can't see what I am editing. I must scroll back down to see it.
Richard R.
Verified User
In terms of performance with their recent updates, Gitbook has become a horrible platform to use for ones required documentation. They have not managed their resources correctly and essentially updated their web-app to be almost unusable, and this is...
Discussions
Restoring a project?
1 comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
Is GitBook made by GitHub?
1 comment
JL
It seems like the text is already in English. "Nope" is an informal way of saying "no."Read more
GitBook has no more discussions with answers
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