Compare Dialpad Connect and Mitel 
At a Glance
Market Segments
Small-Business (56.4% of reviews)
Small-Business (45.6% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$20.99 /user/month
Dialpad Connect
Star Rating
(1,863)4.4 out of 5
Market Segments
Small-Business (56.4% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansMitel
Star Rating
(232)3.8 out of 5
Market Segments
Small-Business (45.6% of reviews)
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Mitel MiCloud Connect's IVR feature scores exceptionally high at 9.5, providing a robust automated response system, while Dialpad Connect also excels with a score of 9.0, but some users feel it lacks the same level of customization.
- Reviewers mention that Dialpad Connect's Instant Messaging feature is highly rated at 9.1, making team communication seamless, whereas Mitel MiCloud Connect's score of 7.0 indicates room for improvement in this area.
- G2 users highlight that Mitel MiCloud Connect offers strong Call Recording capabilities with a score of 9.0, which is crucial for compliance and training, while Dialpad Connect also performs well but slightly trails with a score of 8.3.
- Users on G2 appreciate Dialpad Connect's Video Conferencing feature, which scores 9.3, providing a user-friendly experience, while Mitel MiCloud Connect's score of 8.1 suggests it may not be as intuitive or feature-rich.
- Reviewers say that Mitel MiCloud Connect's Voicemail to Email feature is well-received with a score of 8.8, allowing for efficient message management, while Dialpad Connect's score of 9.1 indicates a more streamlined experience in this area.
- Users report that Dialpad Connect's File Sharing feature is rated at 9.3, making collaboration easy, whereas Mitel MiCloud Connect's score of 7.0 suggests that users may find it less effective for sharing documents and files.
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Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Mitel
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
Free Trial
Dialpad Connect
Free Trial is available
Mitel
No trial information availableRatings
Meets Requirements
9.0
1,413
8.2
188
Ease of Use
9.1
1,427
7.8
189
Ease of Setup
8.7
587
7.3
130
Ease of Admin
8.6
541
7.2
130
Quality of Support
8.6
1,236
7.2
172
Has the product been a good partner in doing business?
8.6
530
7.4
130
Product Direction (% positive)
8.5
1,310
6.2
180
Features by Category
Lead Facilitation
7.8
19
Not enough data
7.3
19
Not enough data
7.8
19
Not enough data
7.8
20
Not enough data
Organization
7.8
19
Not enough data
8.8
20
Not enough data
8.7
19
Not enough data
Performance Analysis
8.0
21
Not enough data
8.2
21
Not enough data
Sales Analysis
7.7
19
Not enough data
7.6
19
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Channels
Not enough data
8.3
20
|
Verified
Not enough data
7.0
9
|
Verified
Not enough data
6.8
10
|
Verified
Not enough data
7.1
12
|
Verified
Not enough data
7.4
12
|
Verified
Generative AI
Not enough data
Feature Not Available
Functions
Not enough data
8.3
10
|
Verified
Not enough data
7.8
10
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
7.7
10
|
Verified
Not enough data
9.5
13
|
Verified
Not enough data
9.1
13
|
Verified
Not enough data
9.1
9
|
Verified
Administrative
Not enough data
8.3
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
7.3
5
|
Verified
Feedback Management
8.0
16
Not enough data
8.6
15
Not enough data
8.6
16
Not enough data
Feedback Analysis
8.9
16
Not enough data
8.6
16
Not enough data
8.4
15
Not enough data
Feedback Sources
8.4
15
Not enough data
8.2
14
Not enough data
7.9
15
Not enough data
8.7
15
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
9.2
763
|
Verified
8.5
120
|
Verified
8.3
351
|
Verified
7.2
34
|
Verified
9.1
633
|
Verified
7.0
52
|
Verified
8.4
350
|
Verified
7.4
47
|
Verified
8.8
497
|
Verified
8.1
84
|
Verified
9.2
552
|
Verified
9.0
114
|
Verified
Access
8.7
450
|
Verified
7.1
53
|
Verified
8.8
489
|
Verified
7.4
48
|
Verified
9.1
608
|
Verified
7.7
56
|
Verified
Advanced Features
8.8
519
|
Verified
7.7
89
|
Verified
8.8
436
|
Verified
7.9
96
|
Verified
9.4
670
|
Verified
8.7
105
Calling
8.9
588
Not enough data
Feature Not Available
Not enough data
9.1
619
Not enough data
9.1
634
Not enough data
Contacts
8.7
631
Not enough data
8.6
559
Not enough data
8.5
500
Not enough data
Insights
8.5
476
Not enough data
8.7
537
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
389
Not enough data
Extensions
8.7
90
|
Verified
7.0
9
|
Verified
9.1
96
|
Verified
8.0
9
|
Verified
9.0
79
|
Verified
7.3
8
|
Verified
Features
9.1
121
|
Verified
8.8
13
|
Verified
Feature Not Available
Feature Not Available
9.3
89
7.0
5
|
Verified
9.3
112
|
Verified
8.0
11
|
Verified
9.3
83
|
Verified
8.1
9
|
Verified
8.8
98
|
Verified
Feature Not Available
Categories
Categories
Shared Categories
Dialpad Connect and Mitel are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Dialpad Connect is categorized as AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and Feedback Analytics
Mitel is categorized as Contact Center
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mitel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
7.8%
Information Technology and Services
7.1%
Real Estate
5.6%
Marketing and Advertising
5.6%
Financial Services
5.5%
Other
68.3%
Information Technology and Services
6.9%
Financial Services
6.0%
Insurance
5.5%
Construction
4.6%
Real Estate
4.1%
Other
72.8%
Most Helpful Reviews
Dialpad Connect
Most Helpful Favorable Review
Luke Y.
Verified User in Telecommunications
Its integration with contact lists means minimal clicks to initiate phone calls. I like the ability to take the call on my cell phone as well, making use of WiFi. My company liked Dialpad Talk so much that they did away with our existing desktop phones so...
Most Helpful Critical Review
Garrett O.
Verified User in Luxury Goods & Jewelry
They are charging us more than double what we need. We are paying more than 10x what we originally signed a contract for. They lied to us when they told us they would downgrade the number of users to the actual number of users we have. They keep increasing...
Mitel
Most Helpful Favorable Review
Tad A.
Verified User in Government Administration
I love how easy it is to use! Mitel Connect is easy to set up and ongoing maintenance
Most Helpful Critical Review
Verified User in Health, Wellness and Fitness
I would put a negative star if I could!! Deplorable customer service, drastically inflated rates after signup, constant service outages, mysterious charges added to bill without authorization, and impossible to get a reply in regards to any issues. Cheap...
Luke Y.
Verified User in Telecommunications
Its integration with contact lists means minimal clicks to initiate phone calls. I like the ability to take the call on my cell phone as well, making use of WiFi. My company liked Dialpad Talk so much that they did away with our existing desktop phones so...
Tad A.
Verified User in Government Administration
I love how easy it is to use! Mitel Connect is easy to set up and ongoing maintenance
Garrett O.
Verified User in Luxury Goods & Jewelry
They are charging us more than double what we need. We are paying more than 10x what we originally signed a contract for. They lied to us when they told us they would downgrade the number of users to the actual number of users we have. They keep increasing...
Verified User in Health, Wellness and Fitness
I would put a negative star if I could!! Deplorable customer service, drastically inflated rates after signup, constant service outages, mysterious charges added to bill without authorization, and impossible to get a reply in regards to any issues. Cheap...
Alternatives
Discussions
How much does Dialpad cost?
4 comments
ED
You can find the prices here:...Read more
What are others best practices using Dialpad?
2 comments
RC
You can call( obviously) , you can text( which is direct) , you cab have multiple departments( different lines for individuals) ...its very user friendly Read more
Are you making an update to make it easier to see which calls are coming from which department?
2 comments
NY
This is something I'd like to see as well. In Dialpad ES, you can view each separate leg of the call log, but there's nothing tying the separate logs...Read more
Password Policy & Mobile Client
1 comment
Official Response from Mitel
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel has no more discussions with answers
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