Compare Dialpad Connect and YouMail 
At a Glance
Market Segments
Small-Business (56.2% of reviews)
Small-Business (78.9% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$5.99 Per Month
Dialpad Connect
Star Rating
(1,855)4.4 out of 5
Market Segments
Small-Business (56.2% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansYouMail
Star Rating
(19)3.1 out of 5
Market Segments
Small-Business (78.9% of reviews)
Entry-Level Pricing
$5.99 Per Month
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Dialpad Connect vs YouMail
- Reviewers felt that Dialpad Connect meets the needs of their business better than YouMail.
- When comparing quality of ongoing product support, reviewers felt that Dialpad Connect is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Dialpad Connect over YouMail.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
YouMail
YouMail Plus
$5.99
Per Month
We have ramped up YouMail Plus with premium features (ad-free with up to 1,000 messages saved and 50 transcriptions per month) and more personalized protection from robocallers and spammers.
- Blocks all unwanted robocallers
- Get taken off spam call lists
- Spam-free visual voicemail with large inbox
Free Trial
Dialpad Connect
Free Trial is available
YouMail
Free Trial is available
Ratings
Meets Requirements
9.0
1,406
5.6
12
Ease of Use
9.1
1,419
5.6
12
Ease of Setup
8.7
579
Not enough data
Ease of Admin
8.6
536
Not enough data
Quality of Support
8.6
1,230
5.5
10
Has the product been a good partner in doing business?
8.6
526
Not enough data
Product Direction (% positive)
8.5
1,304
3.7
13
Features by Category
Lead Facilitation
7.7
18
Not enough data
7.1
18
Not enough data
7.7
18
Not enough data
7.6
19
Not enough data
Organization
7.7
18
Not enough data
8.7
19
Not enough data
8.6
18
Not enough data
Performance Analysis
7.9
20
Not enough data
8.1
20
Not enough data
Sales Analysis
7.6
18
Not enough data
7.5
18
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feedback Management
8.0
15
Not enough data
8.5
14
Not enough data
8.6
15
Not enough data
Feedback Analysis
8.8
15
Not enough data
8.6
15
Not enough data
8.3
14
Not enough data
Feedback Sources
8.3
14
Not enough data
8.1
13
Not enough data
7.7
14
Not enough data
8.7
14
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Basic Communication
9.2
758
|
Verified
Not enough data
8.3
346
|
Verified
Not enough data
9.1
628
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.8
492
|
Verified
Not enough data
9.2
547
|
Verified
Not enough data
Access
8.7
445
|
Verified
Not enough data
8.8
484
|
Verified
Not enough data
9.1
603
|
Verified
Not enough data
Advanced Features
8.8
514
|
Verified
Not enough data
8.8
431
|
Verified
Not enough data
9.4
665
|
Verified
Not enough data
Calling
9.0
584
Not enough data
Feature Not Available
Not enough data
9.1
614
Not enough data
9.1
629
Not enough data
Contacts
8.7
626
Not enough data
8.6
554
Not enough data
8.5
495
Not enough data
Insights
8.5
471
Not enough data
8.7
532
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
384
Not enough data
Extensions
8.8
89
|
Verified
Not enough data
9.2
95
|
Verified
Not enough data
9.0
78
|
Verified
Not enough data
Features
9.1
120
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
88
Not enough data
9.3
111
|
Verified
Not enough data
9.3
82
|
Verified
Not enough data
8.8
97
|
Verified
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and YouMail share no categories
Unique Categories
Dialpad Connect is categorized as UCaaS Platforms, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, VoIP, and Feedback Analytics
YouMail is categorized as Other Customer Service
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
YouMail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
7.8%
Information Technology and Services
7.0%
Real Estate
5.7%
Marketing and Advertising
5.7%
Financial Services
5.5%
Other
68.3%
Computer Software
15.8%
Information Technology and Services
10.5%
Consulting
5.3%
Writing and Editing
5.3%
Venture Capital & Private Equity
5.3%
Other
57.9%
Most Helpful Reviews
Dialpad Connect
Most Helpful Favorable Review
Verified User in Environmental Services
The ease of use and the variety of features. I love being able to edit caller info and add tag to calls.
Most Helpful Critical Review
Tyler S.
Verified User in Leisure, Travel & Tourism
- Desktop app bug where the badge icon does not update properly for missed calls. I have been reporting this for months with no progress by tech support. I lose business when there is a missed call and I don't know about it right away (and there is no...
YouMail
Most Helpful Favorable Review
Rusty P.
Verified User in Medical Devices
By replacing my Verizon voicemail with this service I am able to route all voicemails through YouMail. This allows me to get email notifications when I miss a call or transcribed emails of all voicemails. Since I cannot always be available via phone, this...
Most Helpful Critical Review
Eugene C.
Verified User in Venture Capital & Private Equity
Transcription costs $$ (20 msgs for $5/mo) , and up from there -- doesn't Google Voice do this for free?
Verified User in Environmental Services
The ease of use and the variety of features. I love being able to edit caller info and add tag to calls.
Rusty P.
Verified User in Medical Devices
By replacing my Verizon voicemail with this service I am able to route all voicemails through YouMail. This allows me to get email notifications when I miss a call or transcribed emails of all voicemails. Since I cannot always be available via phone, this...
Tyler S.
Verified User in Leisure, Travel & Tourism
- Desktop app bug where the badge icon does not update properly for missed calls. I have been reporting this for months with no progress by tech support. I lose business when there is a missed call and I don't know about it right away (and there is no...
Eugene C.
Verified User in Venture Capital & Private Equity
Transcription costs $$ (20 msgs for $5/mo) , and up from there -- doesn't Google Voice do this for free?
Alternatives
Discussions
How much does Dialpad cost?
4 comments
ED
You can find the prices here:...Read more
What are others best practices using Dialpad?
2 comments
RC
You can call( obviously) , you can text( which is direct) , you cab have multiple departments( different lines for individuals) ...its very user friendly Read more
Are you making an update to make it easier to see which calls are coming from which department?
2 comments
NY
This is something I'd like to see as well. In Dialpad ES, you can view each separate leg of the call log, but there's nothing tying the separate logs...Read more
Is YouMail really free?
1 comment
Official Response from YouMail
Yes! You can use YouMail for free indefinitely and enjoy all our free features including our unlimited spam protection and blocking. Read more
Why should I get YouMail?
1 comment
Official Response from YouMail
Do you hate robocalls? Do you like free things? Do you like getting tons of other free bonus features to make your voicemail better and impress callers? If...Read more
Is it easy to activate and deactivate?
1 comment
Official Response from YouMail
Yes, extremely! Our app handles most of the set up for you and walks you through it all. If you ever want to deactivate, you just hit one button that says...Read more
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