Compare Dialpad Connect and OpenPhone 
- Users report that Dialpad Connect excels in its Voicemail to Email feature, with a score of 9.1, allowing seamless access to messages, while OpenPhone's similar feature, Voicemail to SMS, scores slightly lower at 8.9, indicating a preference for email notifications among users.
- Reviewers mention that Dialpad Connect's AI Text Generation feature is highly rated at 9.2, providing users with effective tools for content creation, whereas OpenPhone's AI capabilities, while still strong, score lower at 8.8, suggesting a less robust offering in this area.
- G2 users highlight that Dialpad Connect's Video Conferencing feature is rated at 9.3, making it a reliable choice for virtual meetings, while OpenPhone's video capabilities score lower at 7.2, indicating potential limitations in video functionality.
- Users on G2 report that Dialpad Connect's Call Recording feature is well-received with a score of 9.0, providing essential tools for quality assurance, while OpenPhone's similar feature scores higher at 9.4, suggesting it may offer more comprehensive recording options.
- Reviewers say that Dialpad Connect's Instant Messaging feature is rated at 9.1, facilitating quick communication, while OpenPhone shines with a higher score of 9.5, indicating a superior messaging experience that users appreciate.
- Users report that Dialpad Connect's Conference Calls feature is rated at 8.8, which is solid, but OpenPhone's score of 8.0 suggests that users may find Dialpad's offering more reliable for larger group communications.
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
- Calling and messaging (US & Canada)
- 1 local or toll-free number
- Shared phone numbers
After using another phone service and looking into other competitors, DialPad really stood apart by the quality of their product and phenomenal customer service. The set-up was detailed, but was guided by great tutorial videos and when I had questions their...
Sales process and treatment by sales team - their AE failed to properly conduct discovery in our initial calls, and their SE said not a word. One question from either of them would have surfaced an issue that would have prevented us from moving forward, but...
I enjoy using OpenPhone- Its clean, simple, yet informative UI makes it easy to learn and use. We utilize the built-in recorded call feature daily, simplifying our workflows and quality assurance processes. Transferring calls and setting up extention trees...
Multiple and frequent connection problems, calls dropped, lines not working, ineffective customer service which takes 2-4 days to respond. Misleading pricing, hidden fees. Go somewhere else
After using another phone service and looking into other competitors, DialPad really stood apart by the quality of their product and phenomenal customer service. The set-up was detailed, but was guided by great tutorial videos and when I had questions their...
I enjoy using OpenPhone- Its clean, simple, yet informative UI makes it easy to learn and use. We utilize the built-in recorded call feature daily, simplifying our workflows and quality assurance processes. Transferring calls and setting up extention trees...
Sales process and treatment by sales team - their AE failed to properly conduct discovery in our initial calls, and their SE said not a word. One question from either of them would have surfaced an issue that would have prevented us from moving forward, but...
Multiple and frequent connection problems, calls dropped, lines not working, ineffective customer service which takes 2-4 days to respond. Misleading pricing, hidden fees. Go somewhere else
