Compare Dialpad Connect and OpenPhone 
- Users report that Dialpad Connect excels in its AI Text Generation feature, scoring 9.2, which allows for efficient content creation, while OpenPhone's score of 8.8 indicates it may not be as robust in this area.
- Reviewers mention that OpenPhone shines with its Voicemail to SMS feature, scoring 8.9, providing a convenient way to receive messages, whereas Dialpad Connect's score of 9.1 in Voicemail to Email suggests a more traditional approach that some users may prefer.
- G2 users highlight that Dialpad Connect's Call Recording feature, with a score of 9.0, is highly effective for training and compliance, while OpenPhone's slightly higher score of 9.4 indicates it may offer additional benefits or ease of use in this functionality.
- Users on G2 report that OpenPhone's Instant Messaging feature, scoring 9.5, is more user-friendly and integrates seamlessly with their workflow compared to Dialpad Connect's score of 9.1, which, while still strong, may not match the intuitive design of OpenPhone.
- Reviewers say that Dialpad Connect's Video Calls feature, scoring 8.3, is less favored compared to OpenPhone's score of 7.2, indicating that users may find OpenPhone's video capabilities lacking in comparison.
- Users report that Dialpad Connect's Feedback Management capabilities, particularly in Custom Reports and Dashboards with a score of 8.6, are more comprehensive than OpenPhone's offerings, which may limit users' ability to analyze data effectively.
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
- One new local or toll-free number per user
- Calling and messaging to US and Canadian numbers
- Voicemail transcripts
I can check calls ,missed calls and voicemails in a very sorted way. I can keep my team connected across all our devices. I can communicate department wise. It is very much user friendly and very much cheap compare to other software Mobility – Take my...
- Desktop app bug where the badge icon does not update properly for missed calls. I have been reporting this for months with no progress by tech support. I lose business when there is a missed call and I don't know about it right away (and there is no...
I enjoy using OpenPhone- Its clean, simple, yet informative UI makes it easy to learn and use. We utilize the built-in recorded call feature daily, simplifying our workflows and quality assurance processes. Transferring calls and setting up extention trees...
Honest Review: I signed up 2 months ago. I purchased their three numbers and paid for the entire year upfront, almost $1K, and this was the biggest mistake I ever made. I thought they were a growing company so they will be better, but NO they are...
I can check calls ,missed calls and voicemails in a very sorted way. I can keep my team connected across all our devices. I can communicate department wise. It is very much user friendly and very much cheap compare to other software Mobility – Take my...
I enjoy using OpenPhone- Its clean, simple, yet informative UI makes it easy to learn and use. We utilize the built-in recorded call feature daily, simplifying our workflows and quality assurance processes. Transferring calls and setting up extention trees...
- Desktop app bug where the badge icon does not update properly for missed calls. I have been reporting this for months with no progress by tech support. I lose business when there is a missed call and I don't know about it right away (and there is no...
Honest Review: I signed up 2 months ago. I purchased their three numbers and paid for the entire year upfront, almost $1K, and this was the biggest mistake I ever made. I thought they were a growing company so they will be better, but NO they are...
