Compare Dialpad Connect and Grasshopper 
At a Glance
Market Segments
Small-Business (56.2% of reviews)
Small-Business (86.0% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$14.00 Per Month
Dialpad Connect
Star Rating
(1,855)4.4 out of 5
Market Segments
Small-Business (56.2% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansGrasshopper
Star Rating
(151)3.9 out of 5
Market Segments
Small-Business (86.0% of reviews)
Entry-Level Pricing
$14.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Grasshopper excels in basic communication features, particularly with its strong performance in Phone Calls (9.0) and Voicemail to Email (9.1), making it a reliable choice for small businesses focused on straightforward communication.
- Reviewers mention that Dialpad Connect shines in advanced features like Automated Attendants (8.8) and Conference Calls (8.8), which enhance user experience and streamline operations, especially for businesses that require more sophisticated call management.
- G2 users highlight that Grasshopper's ease of use (8.2) is a significant advantage for small businesses, as it allows for quick onboarding and minimal training, while Dialpad Connect's higher ease of setup score (8.7) indicates a smoother initial implementation process.
- Users on G2 note that Dialpad Connect offers superior support quality (8.6) compared to Grasshopper (7.7), which can be crucial for businesses that rely heavily on customer service and need prompt assistance.
- Reviewers say that Grasshopper's pricing structure ($14.00) is more accessible for small businesses, while Dialpad Connect's entry-level price ($25 per user, per month) may be a barrier for some, despite its more extensive feature set.
- Users report that Dialpad Connect's integration capabilities (8.8) are a standout feature, allowing for seamless connectivity with other tools, whereas Grasshopper's lower score in Software Pairing (6.5) suggests limitations in this area, which could affect workflow efficiency.
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Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Grasshopper
True Solo
$14.00
Per Month
Starter plan for the single person businesses and side gigs. This plan includes: (1) local or toll free number with (1) extensions, for (1) user.
- 24/7 Support
- Business Texting
- Mobile + Desktop Apps
Free Trial
Dialpad Connect
Free Trial is available
Grasshopper
Free Trial is available
Ratings
Meets Requirements
9.0
1,406
8.3
122
Ease of Use
9.1
1,419
8.1
123
Ease of Setup
8.7
579
7.9
63
Ease of Admin
8.6
536
8.3
61
Quality of Support
8.6
1,230
7.7
106
Has the product been a good partner in doing business?
8.6
526
7.6
60
Product Direction (% positive)
8.5
1,304
6.0
121
Features by Category
Lead Facilitation
7.7
18
Not enough data
7.1
18
Not enough data
7.7
18
Not enough data
7.6
19
Not enough data
Organization
7.7
18
Not enough data
8.7
19
Not enough data
8.6
18
Not enough data
Performance Analysis
7.9
20
Not enough data
8.1
20
Not enough data
Sales Analysis
7.6
18
Not enough data
7.5
18
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feedback Management
8.0
15
Not enough data
8.5
14
Not enough data
8.6
15
Not enough data
Feedback Analysis
8.8
15
Not enough data
8.6
15
Not enough data
8.3
14
Not enough data
Feedback Sources
8.3
14
Not enough data
8.1
13
Not enough data
7.7
14
Not enough data
8.7
14
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Basic Communication
9.2
758
|
Verified
8.9
80
|
Verified
8.3
346
|
Verified
Feature Not Available
9.1
628
|
Verified
6.8
13
8.4
345
|
Verified
Feature Not Available
8.8
492
|
Verified
5.1
13
|
Verified
9.2
547
|
Verified
7.8
40
|
Verified
Access
8.7
445
|
Verified
6.3
20
8.8
484
|
Verified
6.4
18
9.1
603
|
Verified
8.4
55
|
Verified
Advanced Features
8.8
514
|
Verified
7.8
62
|
Verified
8.8
431
|
Verified
8.4
54
|
Verified
9.4
665
|
Verified
9.0
53
|
Verified
Calling
9.0
584
Not enough data
Feature Not Available
Not enough data
9.1
614
Not enough data
9.1
629
Not enough data
Contacts
8.7
626
Not enough data
8.6
554
Not enough data
8.5
495
Not enough data
Insights
8.5
471
Not enough data
8.7
532
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
384
Not enough data
Extensions
8.8
89
|
Verified
Not enough data
9.2
95
|
Verified
Not enough data
9.0
78
|
Verified
Not enough data
Features
9.1
120
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
88
Not enough data
9.3
111
|
Verified
Not enough data
9.3
82
|
Verified
Not enough data
8.8
97
|
Verified
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Grasshopper are categorized as VoIP
Unique Categories
Dialpad Connect is categorized as UCaaS Platforms, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and Feedback Analytics
Grasshopper has no unique categories
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Grasshopper
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
7.8%
Information Technology and Services
7.0%
Real Estate
5.7%
Marketing and Advertising
5.7%
Financial Services
5.5%
Other
68.3%
Information Technology and Services
10.0%
Consumer Services
6.7%
Marketing and Advertising
5.3%
Internet
5.3%
Financial Services
4.7%
Other
68.0%
Most Helpful Reviews
Dialpad Connect
Most Helpful Favorable Review
Verified User in Environmental Services
The ease of use and the variety of features. I love being able to edit caller info and add tag to calls.
Most Helpful Critical Review
Tyler S.
Verified User in Leisure, Travel & Tourism
- Desktop app bug where the badge icon does not update properly for missed calls. I have been reporting this for months with no progress by tech support. I lose business when there is a missed call and I don't know about it right away (and there is no...
Grasshopper
Most Helpful Favorable Review
Kaytlyn G.
Verified User in Sporting Goods
The set up process and the entire interface is so simple and easy to use. Once you have your phone numbers synced you have complete control so any changes can easily be made. The changes take affect immediately so there is no lag time if something needs to...
Most Helpful Critical Review
Chrystal C.
Verified User in Consulting
The support function was a nightmare as was the signup process. They closed my account fo rnon payment,.. then issued a blanket statement saying their policy doest allow for refunds of any kind, and finally the support function just goes in circles. It was...
Verified User in Environmental Services
The ease of use and the variety of features. I love being able to edit caller info and add tag to calls.
Kaytlyn G.
Verified User in Sporting Goods
The set up process and the entire interface is so simple and easy to use. Once you have your phone numbers synced you have complete control so any changes can easily be made. The changes take affect immediately so there is no lag time if something needs to...
Tyler S.
Verified User in Leisure, Travel & Tourism
- Desktop app bug where the badge icon does not update properly for missed calls. I have been reporting this for months with no progress by tech support. I lose business when there is a missed call and I don't know about it right away (and there is no...
Chrystal C.
Verified User in Consulting
The support function was a nightmare as was the signup process. They closed my account fo rnon payment,.. then issued a blanket statement saying their policy doest allow for refunds of any kind, and finally the support function just goes in circles. It was...
Discussions
How much does Dialpad cost?
4 comments
ED
You can find the prices here:...Read more
What are others best practices using Dialpad?
2 comments
RC
You can call( obviously) , you can text( which is direct) , you cab have multiple departments( different lines for individuals) ...its very user friendly Read more
Are you making an update to make it easier to see which calls are coming from which department?
2 comments
NY
This is something I'd like to see as well. In Dialpad ES, you can view each separate leg of the call log, but there's nothing tying the separate logs...Read more
What is Grasshopper software used for?
1 comment
AS
Grasshopper is used as a business calling app on your personal phone. You can take the office with you anywhere. The office number is what they will call but...Read more
Grasshopper has no more discussions with answers
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