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Dialpad Connect
Dialpad Connect
(3,947)
4.4 out of 5
Dialpad Connect
By Dialpad
Optimized for quick response
Freshcaller
Freshcaller
(132)
4.1 out of 5
Freshcaller
By Freshworks
At a Glance
Dialpad Connect
Dialpad Connect
Star Rating
(3,947)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plans
Freshcaller
Freshcaller
Star Rating
(132)4.1 out of 5
Market Segments
Small-Business (71.2% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$39/user/month, billed annually/user
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Dialpad Connect excels in user satisfaction, boasting a significantly higher overall score compared to Freshcaller. Users appreciate the AI-powered features like real-time transcription and sentiment analysis, which enhance call experiences by providing instant insights.
  • According to verified reviews, Dialpad Connect has a much larger volume of feedback, with over 3,800 reviews compared to Freshcaller’s 126. This suggests that Dialpad Connect's performance and user experience are more consistently validated by a broader user base.
  • Users say that Dialpad Connect offers a smoother implementation process, with many highlighting its intuitive onboarding wizard. In contrast, while Freshcaller is noted for being easy to set up, it doesn't match the level of praise for quick and efficient onboarding that Dialpad Connect receives.
  • Reviewers mention that Dialpad Connect provides superior connectivity during work-related calls, making it easier to communicate effectively. Freshcaller, while also effective, is often praised for its unified platform that integrates various customer engagement tools, which can streamline workflows but may not focus as heavily on call quality.
  • Users appreciate that both platforms offer knowledgeable support teams, but Dialpad Connect stands out with a slightly higher satisfaction rating in this area. Reviewers have noted that the support for Dialpad Connect is responsive and helpful, which can be crucial for businesses relying on timely assistance.
  • According to recent feedback, Dialpad Connect is particularly favored for its ability to connect users without needing to share personal phone numbers, enhancing privacy and professionalism. Freshcaller, while effective for customer support, is often seen as more of a generalist tool, lacking some of the specialized features that Dialpad Connect offers for specific use cases.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
Browse all 3 pricing plans
Freshcaller
Pro
$39
/user/month, billed annually/user
Browse all 4 pricing plans
Free Trial
Dialpad Connect
Free Trial is available
Freshcaller
No trial information available
Ratings
Meets Requirements
8.9
3,196
8.4
106
Ease of Use
9.1
3,216
8.6
105
Ease of Setup
9.0
1,201
8.4
60
Ease of Admin
8.9
1,111
8.4
60
Quality of Support
8.5
2,485
8.5
101
Has the product been a good partner in doing business?
8.9
1,035
8.4
58
Product Direction (% positive)
8.2
3,051
8.5
104
Features by Category
AI Sales AssistantHide 20 FeaturesShow 20 Features
8.9
30
Not enough data
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
9.1
17
Not enough data
9.3
17
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Contact CenterHide 23 FeaturesShow 23 Features
Not enough data
8.5
83
Channels
Not enough data
8.8
45
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
28
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.5
49
|
Verified
Not enough data
8.8
53
|
Verified
Not enough data
8.6
50
|
Verified
Not enough data
6.9
13
|
Verified
Not enough data
8.7
20
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.4
34
|
Verified
Not enough data
8.8
27
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.6
65
|
Verified
Not enough data
9.0
52
|
Verified
Not enough data
8.3
53
|
Verified
Not enough data
8.7
34
|
Verified
Not enough data
7.5
17
Video ConferencingHide 15 FeaturesShow 15 Features
9.0
1,587
Not enough data
Collaboration Tools
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Not enough data
Meeting Coordination
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Not enough data
Software Type
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Not enough data
Agentic AI - Video Conferencing
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center WorkforceHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Feedback AnalyticsHide 12 FeaturesShow 12 Features
8.6
22
Not enough data
Feedback Management
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Not enough data
Feedback Analysis
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Not enough data
Feedback Sources
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
8.1
5
Conversational Platform
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)Hide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
VoIP ProvidersHide 22 FeaturesShow 22 Features
8.7
949
Not enough data
Platform Basics - VoIP Providers
8.3
29
Not enough data
9.3
31
Not enough data
9.1
29
Not enough data
8.6
32
Not enough data
8.0
29
Not enough data
8.4
29
Not enough data
Basic Communication
9.2
900
|
Verified
Not enough data
8.3
437
|
Verified
Feature Not Available
9.1
711
|
Verified
Feature Not Available
8.4
457
|
Verified
Feature Not Available
8.9
636
|
Verified
Not enough data
9.2
630
|
Verified
Not enough data
Agentic AI - VoIP Providers
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
Access
8.7
523
|
Verified
Feature Not Available
8.7
578
|
Verified
Not enough data
9.1
691
|
Verified
Feature Not Available
Advanced Features
8.7
643
|
Verified
Not enough data
8.7
514
|
Verified
Not enough data
9.3
787
|
Verified
Not enough data
Google Workspace Communication ToolsHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Outbound Call TrackingHide 16 FeaturesShow 16 Features
8.8
787
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
637
Not enough data
9.1
652
Not enough data
8.8
14
Not enough data
Contacts
8.7
649
Not enough data
8.6
576
Not enough data
8.6
517
Not enough data
Insights
8.5
493
Not enough data
8.7
554
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.3
16
Not enough data
UCaaS PlatformsHide 13 FeaturesShow 13 Features
9.1
155
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Not enough data
9.2
97
|
Verified
Not enough data
9.0
80
|
Verified
Not enough data
Features
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
89
Not enough data
9.3
113
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
99
|
Verified
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect
Dialpad Connect
Freshcaller
Freshcaller
Dialpad Connect and Freshcaller are categorized as VoIP Providers
Unique Categories
Dialpad Connect
Freshcaller
Reviews
Reviewers' Company Size
Dialpad Connect
Dialpad Connect
Small-Business(50 or fewer emp.)
57.9%
Mid-Market(51-1000 emp.)
32.6%
Enterprise(> 1000 emp.)
9.4%
Freshcaller
Freshcaller
Small-Business(50 or fewer emp.)
71.2%
Mid-Market(51-1000 emp.)
23.2%
Enterprise(> 1000 emp.)
5.6%
Reviewers' Industry
Dialpad Connect
Dialpad Connect
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Freshcaller
Freshcaller
Information Technology and Services
14.4%
Online Media
12.0%
Computer Software
10.4%
Retail
6.4%
Financial Services
4.0%
Other
52.8%
Alternatives
Dialpad Connect
Dialpad Connect Alternatives
JustCall
JustCall
Add JustCall
Aircall
Aircall
Add Aircall
Quo
Quo
Add Quo
RingEX
RingEX
Add RingEX
Freshcaller
Freshcaller Alternatives
Aircall
Aircall
Add Aircall
Talkdesk
Talkdesk
Add Talkdesk
Genesys Cloud CX
Genesys Cloud CX
Add Genesys Cloud CX
CloudTalk
CloudTalk
Add CloudTalk
Discussions
Dialpad Connect
Dialpad Connect Discussions
Does anyone use UberConference as their main tool?
11 Comments
Dianne M.
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
Is there a meeting duration limit?
5 Comments
Michele L.
ML
No, there is no limit for the Business PlanRead more
How much does Dialpad cost?
4 Comments
Erick D.
ED
You can find the prices here:...Read more
See all discussions
Freshcaller
Freshcaller Discussions
Monty the Mongoose crying
Freshcaller has no discussions with answers
See all discussions
Ask Dialpad Connect a QuestionContact Dialpad Connect
Ask Freshcaller a QuestionContact Freshcaller

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Dialpad Connect
Dialpad Connect
Optimized for quick response
Freshcaller
Freshcaller