Compare DevRev and Zendesk Support Suite 
At a Glance
Market Segments
Mid-Market (49.2% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
$19.00 1 user per month billed annually
DevRev
Star Rating
(121)4.5 out of 5
Market Segments
Mid-Market (49.2% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansZendesk Support Suite
Star Rating
(6,150)4.3 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its "Ticketing System" with a score of 9.0, providing a robust and user-friendly interface for managing customer inquiries, while DevRev, although strong, scores slightly lower at 9.2 for its "Customer Portal" which offers a seamless experience for users.
- Reviewers mention that Zendesk's "Quality of Support" is rated at 8.4, indicating a solid support system, but DevRev shines brighter with a score of 9.2, highlighting its proactive customer service and responsiveness.
- G2 users note that Zendesk's "Ease of Setup" is rated at 7.9, which some find a bit cumbersome, whereas DevRev's score of 8.3 suggests a more straightforward onboarding process, making it easier for teams to get started quickly.
- Users on G2 emphasize that DevRev's "Integrations" score of 9.3 outperforms Zendesk's 8.4, showcasing DevRev's ability to connect seamlessly with various tools and platforms, enhancing workflow efficiency.
- Reviewers mention that Zendesk's "Response Automation" feature scores 8.4, which is effective but not as advanced as DevRev's 8.9, where users appreciate the enhanced automation capabilities that streamline customer interactions.
- Users say that while both platforms offer "Knowledge Base" features, Zendesk scores 8.6 and is praised for its comprehensive resources, DevRev's 8.7 rating indicates a more user-friendly and easily navigable knowledge management system.
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Pricing
Entry-Level Pricing
DevRev
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Zendesk Support Suite
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
DevRev
Free Trial is available
Zendesk Support Suite
Free Trial is available
Ratings
Meets Requirements
8.4
94
8.6
4,748
Ease of Use
8.7
93
8.5
4,787
Ease of Setup
8.3
42
7.9
2,860
Ease of Admin
8.9
32
8.2
2,898
Quality of Support
9.2
91
8.4
4,439
Has the product been a good partner in doing business?
9.2
31
8.4
2,822
Product Direction (% positive)
9.5
94
7.9
4,401
Features by Category
Ticket and Case Management
8.8
11
8.8
2241
|
Verified
8.6
11
8.7
2257
|
Verified
8.8
11
8.5
2182
|
Verified
9.0
10
8.4
2029
|
Verified
8.8
10
8.1
1617
|
Verified
8.3
11
8.4
2095
|
Verified
9.2
11
8.6
2083
|
Verified
9.2
10
8.2
1548
|
Verified
Generative AI
9.1
9
7.2
117
8.7
9
7.2
120
Communication Channels
9.2
11
8.4
1758
|
Verified
9.4
11
8.7
2004
|
Verified
9.4
11
8.4
1423
|
Verified
6.5
10
8.0
1128
|
Verified
5.7
10
8.1
1014
|
Verified
Platform
7.2
12
7.6
1100
|
Verified
8.6
14
8.0
1457
|
Verified
9.2
12
8.2
1669
|
Verified
8.8
12
8.1
1460
|
Verified
7.3
11
7.8
2059
|
Verified
7.5
12
7.9
2127
|
Verified
Administration
Not enough data
8.4
191
|
Verified
Feature Not Available
7.9
172
|
Verified
Not enough data
8.3
219
|
Verified
Service Desk
Not enough data
9.0
247
|
Verified
Not enough data
8.7
223
|
Verified
Not enough data
8.6
211
|
Verified
Management
Not enough data
8.3
184
|
Verified
Not enough data
8.4
185
|
Verified
Not enough data
8.3
174
|
Verified
Feature Not Available
8.0
134
|
Verified
Not enough data
8.3
127
Functionality
Not enough data
9.0
199
|
Verified
Not enough data
8.5
163
Not enough data
8.4
171
|
Verified
Not enough data
8.6
181
|
Verified
Administration
8.7
5
8.1
562
9.7
5
7.9
543
9.7
6
8.2
604
Knowledge Management
8.9
6
8.6
747
9.7
5
8.2
597
8.3
6
7.9
649
Compliance
9.0
5
8.3
526
9.3
5
8.2
488
10.0
5
8.2
491
9.7
5
8.0
464
Customer Support
9.3
5
8.0
611
Not enough data
7.8
587
9.7
5
7.8
422
Data Security
10.0
5
8.1
433
9.7
5
8.1
434
10.0
5
8.3
525
9.7
5
8.5
471
Administration
9.4
6
8.2
620
9.7
6
8.3
731
10.0
6
8.6
735
Generative AI
10.0
5
Feature Not Available
Usability
9.4
8
8.2
589
8.8
8
8.3
585
9.0
7
8.3
556
Reporting
9.3
5
8.3
515
8.3
6
7.9
489
8.7
5
8.1
569
Generative AI
9.2
6
7.3
108
8.7
5
7.1
107
Responses
Not enough data
8.2
32
Not enough data
8.7
39
Not enough data
8.5
40
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
41
Not enough data
8.7
39
Not enough data
8.7
35
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.1
6
Not enough data
8.9
6
Responses
Not enough data
8.1
396
Not enough data
8.1
393
Not enough data
8.3
379
Not enough data
8.1
377
Not enough data
8.1
285
Platform
Not enough data
8.6
398
Not enough data
8.2
396
Not enough data
8.2
391
Not enough data
8.2
392
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
385
Generative AI
Not enough data
8.3
44
Not enough data
8.0
43
Conversational Platform
Not enough data
8.1
763
Not enough data
8.2
620
Not enough data
8.1
589
Not enough data
8.1
657
Support Automation
Not enough data
8.1
623
Not enough data
8.2
667
Not enough data
8.4
620
Not enough data
8.0
698
Generative AI
Not enough data
7.6
115
Not enough data
7.6
115
Messaging Channels
Not enough data
7.6
62
Not enough data
9.0
153
Not enough data
8.3
75
Not enough data
8.5
83
Administration
Not enough data
8.1
88
Not enough data
8.8
137
Not enough data
8.3
93
Not enough data
8.4
126
Customer Support
Not enough data
8.1
12
Not enough data
6.2
7
Not enough data
7.9
12
Automation
Not enough data
7.8
12
Not enough data
8.3
12
Not enough data
7.9
13
Artificial Intelligence
Not enough data
8.2
13
Not enough data
8.0
14
Not enough data
8.1
14
Generative AI
7.0
5
Feature Not Available
Not enough data
7.7
63
Feature Not Available
Feature Not Available
Communication
9.0
7
8.6
776
|
Verified
8.8
7
8.4
794
|
Verified
8.9
6
8.1
552
8.9
6
8.4
573
|
Verified
8.3
5
8.0
356
Internal Use
8.6
14
8.0
1457
|
Verified
8.1
6
8.4
689
|
Verified
7.7
5
8.0
490
9.2
6
8.4
735
8.3
5
8.6
662
|
Verified
8.6
6
8.2
689
|
Verified
Generative AI
9.2
11
Feature Not Available
Self-Service Experience
9.4
11
8.5
1408
9.4
11
8.4
1346
Feature Not Available
8.0
938
7.5
10
7.7
559
8.9
11
7.9
692
Self-Service Platform
9.1
11
8.2
740
8.9
11
8.2
755
8.8
11
7.6
574
9.1
11
8.1
720
Generative AI
Not enough data
6.8(won by default)
37
Not enough data
6.8(won by default)
38
Process
Not enough data
8.4(won by default)
521
Not enough data
9.0(won by default)
697
Not enough data
8.8(won by default)
646
Channels
Not enough data
9.0(won by default)
697
Not enough data
8.3(won by default)
542
Not enough data
8.7(won by default)
521
Not enough data
8.2(won by default)
444
Not enough data
8.3(won by default)
380
Insight
Not enough data
8.2(won by default)
497
Not enough data
8.3(won by default)
608
Not enough data
8.4(won by default)
521
Not enough data
8.7(won by default)
628
Generative AI
8.8
12
7.5
48
9.0
12
7.4
47
Communication
8.9
6
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
DevRev and Zendesk Support Suite are categorized as Shared Inbox, Complaint Management, Contact Center Knowledge Base, IT Service Management (ITSM) Tools, Google Workspace Communication Tools, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
DevRev is categorized as Product Management
Zendesk Support Suite is categorized as Genesys AppFoundry Marketplace, Conversational Support, Chatbots, Google Workspace for Sales, Social Customer Service, Proactive Notification, AI Agents, and Customer Service Automation
Reviews
Reviewers' Company Size
DevRev
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Support Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
21.0%
Computer Software
21.0%
Information Technology and Services
10.9%
Insurance
5.9%
Accounting
5.0%
Other
36.1%
Computer Software
14.1%
Information Technology and Services
12.5%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.5%
Other
58.2%
Most Helpful Reviews
DevRev
Most Helpful Favorable Review
Mayur c.
Verified User in Entertainment
Having the capability to see user behavior and keep a check on anything that is affecting user experience. When something unexpected happens, we can see it right away instead of reproducing it.
Most Helpful Critical Review
Nitish G.
Verified User in Information Technology and Services
Funnel could be improved a bit, we like the way funnel is created in clevertap a similar functionality would be great
Zendesk Support Suite
Most Helpful Favorable Review
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Most Helpful Critical Review
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Mayur c.
Verified User in Entertainment
Having the capability to see user behavior and keep a check on anything that is affecting user experience. When something unexpected happens, we can see it right away instead of reproducing it.
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Nitish G.
Verified User in Information Technology and Services
Funnel could be improved a bit, we like the way funnel is created in clevertap a similar functionality would be great
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Alternatives
Discussions
DevRev has no discussions with answers
Is zendesk any good?
8 comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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