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Compare Deskpro and Jira Service Management 
Featured Products
At a Glance
Market Segments
Small-Business (50.6% of reviews)
Mid-Market (42.8% of reviews)
Entry-Level Pricing
$39.00 1 Agent Per Month
0/agent/month
Deskpro
Star Rating
(86)4.2 out of 5
Market Segments
Small-Business (50.6% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansJira Service Management
Star Rating
(958)4.3 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira Service Management excels in overall user satisfaction, reflected in its higher G2 Score compared to Deskpro. Users appreciate its ability to seamlessly integrate with the Atlassian suite, enhancing collaboration and support across teams.
- Users say that Deskpro offers a user-friendly interface, making it easy to manage communications and track customer responses. However, while its simplicity is praised, it may not provide the same depth of features as Jira Service Management, which is noted for its robust ticketing and workflow capabilities.
- Reviewers mention that Jira Service Management shines in ticket creation and response user experiences, with many highlighting the ease of tracking development lifecycles and managing tasks. This is a significant advantage for teams looking for comprehensive support solutions.
- According to verified reviews, Deskpro's strength lies in its reporting capabilities, which users find helpful for improving service delivery. However, some users feel that it lacks the advanced automation features that Jira Service Management offers, which can streamline support processes.
- G2 reviewers highlight that while both products are generally easy to use, Deskpro has a slight edge in setup and administration ease. Users appreciate its straightforward format, which simplifies email management, but they may miss out on the more extensive customization options available in Jira Service Management.
- Users report that Jira Service Management provides a more comprehensive support experience, particularly in SLA management and ticket collaboration. This is crucial for teams that require strict adherence to service levels and effective communication among team members, which some Deskpro users feel could be improved.
Pricing
Entry-Level Pricing
Deskpro
Cloud Team
$39.00
1 Agent Per Month
Essential tools for small teams getting started
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
Deskpro
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
8.6
82
8.7
848
Ease of Use
8.3
84
8.2
855
Ease of Setup
8.3
62
8.0
463
Ease of Admin
8.4
44
8.0
366
Quality of Support
8.7
74
8.4
732
Has the product been a good partner in doing business?
8.8
44
8.7
343
Product Direction (% positive)
8.4
82
8.7
817
Features by Category
Ticket and Case Management
8.6
74
|
Verified
9.0
82
8.6
73
|
Verified
9.0
80
8.7
73
|
Verified
8.9
82
8.3
72
|
Verified
8.9
79
7.9
69
|
Verified
8.8
79
8.3
72
|
Verified
8.8
80
8.7
72
|
Verified
9.2
79
8.0
66
|
Verified
8.5
77
Generative AI
6.4
45
7.9
54
6.3
45
7.9
53
Agentic AI - Help Desk
5.0
10
8.3
41
4.8
10
8.5
40
5.0
10
8.3
40
Communication Channels
8.2
72
|
Verified
8.9
81
8.8
72
|
Verified
8.9
80
7.0
66
|
Verified
8.3
73
6.7
57
8.1
71
6.1
55
|
Verified
7.9
68
Platform
6.6
59
|
Verified
8.1
83
8.0
70
|
Verified
8.4
86
8.3
67
|
Verified
8.9
87
7.7
62
|
Verified
8.8
83
7.6
66
|
Verified
8.7
83
7.6
67
|
Verified
8.7
80
Administration
Not enough data
8.9
166
|
Verified
Not enough data
8.5
160
|
Verified
Not enough data
8.9
171
|
Verified
Service Desk
Not enough data
8.9
177
|
Verified
Not enough data
8.8
177
|
Verified
Not enough data
8.8
177
|
Verified
Management
Not enough data
9.0
154
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
144
|
Verified
Not enough data
8.6
139
|
Verified
Functionality
Not enough data
9.2
159
|
Verified
Not enough data
8.8
149
Not enough data
8.7
154
|
Verified
Not enough data
8.9
154
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.3
80
Not enough data
8.5
79
Not enough data
8.3
81
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Monitoring
Not enough data
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Management Tools
Not enough data
9.1
149
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Generative AI
Not enough data
8.0
76
Not enough data
8.3
74
Agentic AI - Incident Management
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.1
9
|
Verified
Not enough data
8.5
11
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
9.4
8
|
Verified
Not enough data
Not enough data
Not enough data
Internal Use
8.0
70
|
Verified
8.4
86
9.4
9
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
9.4
9
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
Generative AI
6.9
8
Not enough data
Self-Service Experience
8.2
22
Not enough data
7.9
21
Not enough data
7.2
19
Not enough data
6.9
9
Not enough data
7.9
11
Not enough data
Self-Service Platform
7.9
12
Not enough data
7.4
11
Not enough data
5.2
7
Not enough data
6.7
12
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
8
Not enough data
7.9
8
Not enough data
Generative AI
Not enough data
8.3
25
Agentic AI - IT Alerting
Not enough data
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Incident Management
Not enough data
8.7
307
Not enough data
8.8
315
Not enough data
8.8
325
Not enough data
8.5
281
Not enough data
8.5
276
Reporting
Not enough data
8.5
310
Not enough data
8.4
301
Not enough data
8.2
231
Access & Usability
Not enough data
8.1
227
Not enough data
8.6
276
Not enough data
8.5
236
Not enough data
8.4
232
Agentic AI - Service Desk
Not enough data
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Categories
Categories
Shared Categories
Deskpro and Jira Service Management are categorized as Help Desk
Unique Categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, Service Desk, and IT Alerting
Reviews
Reviewers' Company Size
Deskpro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.7%
Computer & Network Security
8.2%
Mental Health Care
7.1%
Computer Software
5.9%
Primary/Secondary Education
4.7%
Other
49.4%
Information Technology and Services
31.0%
Computer Software
16.2%
Financial Services
4.7%
Internet
4.5%
Telecommunications
3.2%
Other
40.3%
Alternatives
Discussions
What is Deskpro used for?
1 Comment
CV
It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph...Read more
Deskpro has no more discussions with answers
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
What is Jira Service Management used for?
2 Comments
SP
the tool is basically used for ticketing the IR or the Incident management processRead more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
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