Compare Delighted and SurveyMonkey 
At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Small-Business (36.2% of reviews)
Entry-Level Pricing
$0.00
No pricing available
Delighted
Star Rating
(60)4.7 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSurveyMonkey
Star Rating
(22,930)4.4 out of 5
Market Segments
Small-Business (36.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SurveyMonkeySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SurveyMonkey excels in its Survey Builder, with a score of 9.0, making it easy to create surveys quickly. In contrast, Delighted's Survey Builder, while still effective, does not receive the same level of praise, indicating a potential area for improvement.
- Reviewers mention that Delighted shines in Ease of Use, scoring 9.6 compared to SurveyMonkey's 9.2. This suggests that Delighted may offer a more intuitive interface, which could be beneficial for users who prioritize a seamless experience.
- G2 users highlight the superior Quality of Support provided by Delighted, with a score of 9.3, compared to SurveyMonkey's 8.6. This indicates that users may find more responsive and helpful customer service with Delighted.
- Users on G2 report that SurveyMonkey offers better Feedback Aggregation capabilities, scoring 8.9, while Delighted falls behind at 7.8. This could be crucial for businesses that rely heavily on analyzing feedback from multiple sources.
- Reviewers say that Delighted's System Monitoring feature is highly rated at 9.7, which may provide users with better insights into their survey performance and system health compared to SurveyMonkey's score of 8.8.
- Users report that both platforms offer strong Survey Distribution options, but SurveyMonkey's score of 8.8 suggests a more robust set of features in this area, which could be a deciding factor for those needing extensive distribution capabilities.
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Pricing
Entry-Level Pricing
Delighted
Free Starter
$0.00
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user
SurveyMonkey
No pricing availableFree Trial
Delighted
Free Trial is available
SurveyMonkey
Free Trial is available
Ratings
Meets Requirements
9.0
51
9.0
20,150
Ease of Use
9.6
51
9.2
20,252
Ease of Setup
9.4
39
9.0
7,605
Ease of Admin
9.4
39
8.9
7,495
Quality of Support
9.3
45
8.6
14,263
Has the product been a good partner in doing business?
9.5
36
8.8
6,549
Product Direction (% positive)
8.8
50
7.7
19,711
Features by Category
Feedback Management
Not enough data
7.2
56
Not enough data
7.6
56
Not enough data
7.9
55
Feedback Analysis
Not enough data
7.8
52
Not enough data
7.6
53
Not enough data
7.1
52
Feedback Sources
Not enough data
7.9
53
Not enough data
9.2
53
Not enough data
7.5
51
Not enough data
7.3
51
Generative AI
Not enough data
7.1
49
Not enough data
Feature Not Available
Survey Management
Not enough data
9.0
1092
Not enough data
8.9
1130
Not enough data
8.5
1053
Not enough data
8.8
1096
Survey Customization
Not enough data
8.5
892
Not enough data
8.3
923
Not enough data
8.2
827
Not enough data
8.2
653
Survey Insights
Not enough data
8.6
1047
Not enough data
8.1
691
Not enough data
8.6
997
Not enough data
8.4
891
Customization
Not enough data
8.8
150
Not enough data
8.5
134
Not enough data
8.9
154
Not enough data
8.8
163
Additional Functionality
Not enough data
8.3
120
Not enough data
7.8
99
Not enough data
8.4
142
Not enough data
8.1
100
Not enough data
8.8
147
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
9.0
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
Process Management
7.8
6
|
Verified
Not enough data
8.3
7
Not enough data
7.9
7
|
Verified
Not enough data
8.8
7
Not enough data
System Management
8.9
6
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Categories
Categories
Shared Categories
Delighted and SurveyMonkey are categorized as Survey
Unique Categories
Delighted is categorized as Enterprise Feedback Management
SurveyMonkey is categorized as Online Form Builder and Feedback Analytics
Reviews
Reviewers' Company Size
Delighted
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
18.6%
Information Technology and Services
15.3%
Internet
10.2%
Retail
3.4%
Insurance
3.4%
Other
49.2%
Education Management
8.6%
Hospital & Health Care
5.9%
Higher Education
5.9%
Marketing and Advertising
5.1%
Non-Profit Organization Management
4.8%
Other
69.7%
Most Helpful Reviews
Delighted
Most Helpful Favorable Review
Heather M.
Verified User in Computer Software
We have been very impressed with Delighted since we've started using it. It's incredibly user-friendly and does what we need it to. The support at Delighted is incredible - fast, friendly and HELPFUL responses.
Most Helpful Critical Review
SurveyMonkey
Most Helpful Favorable Review
Sandi S.
Verified User in Entertainment
I like how easy SurveyMonkey makes it to set up a survey and send it out, either to a targeted audience that you specify, or to your own list... or to simply post a link somewhere.
Most Helpful Critical Review
Pat M.
Verified User in Market Research
The "collector". Every survey software has their complex aspect that's usually unnecessarily complex and it turns out that SurveyMonkey is no exception. Each survey is associated with a "collector" that contains a set of attributes and settings that...
Heather M.
Verified User in Computer Software
We have been very impressed with Delighted since we've started using it. It's incredibly user-friendly and does what we need it to. The support at Delighted is incredible - fast, friendly and HELPFUL responses.
Sandi S.
Verified User in Entertainment
I like how easy SurveyMonkey makes it to set up a survey and send it out, either to a targeted audience that you specify, or to your own list... or to simply post a link somewhere.
Pat M.
Verified User in Market Research
The "collector". Every survey software has their complex aspect that's usually unnecessarily complex and it turns out that SurveyMonkey is no exception. Each survey is associated with a "collector" that contains a set of attributes and settings that...
Alternatives
Discussions
Is it possible to send SMS surveys to customers with Delighted?
1 comment
SG
Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for...Read more
Delighted has no more discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 comments
TB
Yes, you can.Read more
Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable
5 comments
TS
Yes, you can track their IP address but you select for your respondents to be anonymous, then it will not track their IP address. And if it tracks their IP...Read more
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