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Kari V.
KV
Learning and Development Associate at Rent The Runway
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Is it possible to send SMS surveys to customers with Delighted?

We want to engage more of our consumer base and allow customers to fill out CSAT surveys via SMS instead of email; we believe our demographic of customers will be more inclined to answer surveys in this way.
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Stephanie G.
SG
Market Research Manager @ G2
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Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for sending CSAT surveys to your customers, including SMS. If you don't plan to send surveys via email, I suggest checking out Delighted's SMS platform. You can learn more here: https://help.delighted.com/article/224-sms-platform-guide-overview. Thanks for asking this question, and I hope my answer helps! -Stephanie
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Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and
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