Compare Delighted and Nicereply 
At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Mid-Market (60.1% of reviews)
Entry-Level Pricing
$0.00
Starting at $59.00 Per Month
Delighted
Star Rating
(60)4.7 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Entry-Level Pricing
$0.00
Browse all 4 pricing plansNicereply
Star Rating
(431)4.5 out of 5
Market Segments
Mid-Market (60.1% of reviews)
Entry-Level Pricing
Starting at $59.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Nicereply's survey builder is intuitive and easy to use, with a variety of question types, while Delighted's survey builder is praised for its extensive templates that streamline the survey creation process.
- Reviewers mention that Nicereply excels in real-time action capabilities, allowing users to quickly respond to feedback, whereas Delighted's real-time analysis feature is noted to be less robust, making it harder to act on insights promptly.
- G2 users highlight that Delighted offers superior brand design consistency, with more customization options for branding, while Nicereply's branding features are seen as more limited, impacting the overall user experience.
- Users on G2 report that Nicereply's feedback aggregation is effective, allowing for easy synthesis of data, while Delighted's feedback aggregation is considered less user-friendly, making it harder to draw insights from collected data.
- Reviewers say that Nicereply's system monitoring is solid, but Delighted shines with a higher score in this area, indicating a more comprehensive approach to system management and oversight.
- Users mention that both products have strong security features, but Delighted edges out with a slightly higher rating, suggesting a more robust security framework that may be crucial for sensitive data handling.
Featured Products
Sponsored
Canny
(94)
Survey
Visit Website
Sponsored
Ideally
(24)
Survey
Visit Website
Pricing
Entry-Level Pricing
Delighted
Free Starter
$0.00
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user
Nicereply
Starter
Starting at $59.00
Per Month
3 User Seats & 100 Survey Responses/Month (equals surveying approx. 1000 customers)
- CSAT, CES & NPS surveys
- All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
- Unlimited number of active surveys
Free Trial
Delighted
Free Trial is available
Nicereply
Free Trial is available
Ratings
Meets Requirements
9.0
51
9.0
342
Ease of Use
9.6
51
9.4
351
Ease of Setup
9.4
39
9.0
183
Ease of Admin
9.4
39
9.0
161
Quality of Support
9.3
45
9.0
280
Has the product been a good partner in doing business?
9.5
36
9.2
156
Product Direction (% positive)
8.8
50
8.1
335
Features by Category
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Survey Management
9.0
7
|
Verified
8.3
121
|
Verified
9.0
7
|
Verified
8.4
120
|
Verified
8.6
7
|
Verified
8.7
122
|
Verified
8.1
7
|
Verified
8.7
121
|
Verified
Process Management
7.8
6
|
Verified
8.6
117
|
Verified
8.3
7
8.3
112
7.9
7
|
Verified
8.4
117
|
Verified
8.8
7
8.6
117
System Management
8.9
6
|
Verified
8.6
108
|
Verified
9.7
5
|
Verified
8.5
109
Categories
Categories
Shared Categories
Delighted and Nicereply are categorized as Enterprise Feedback Management
Reviews
Reviewers' Company Size
Delighted
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nicereply
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
18.6%
Information Technology and Services
15.3%
Internet
10.2%
Retail
3.4%
Insurance
3.4%
Other
49.2%
Computer Software
17.7%
Information Technology and Services
10.3%
Internet
8.1%
Consumer Services
6.9%
Real Estate
6.2%
Other
50.8%
Most Helpful Reviews
Delighted
Most Helpful Favorable Review
Eniko S.
Verified User in Apparel & Fashion
This Survey Tool is visually extremely appealing when reporting. Also, it uses a measurement scale from 0-10, which in my opinion is more fine-tuned than the usual 1-5 star system. It divides customers into Detractors (0-6), Passives (7-8), and Promoters...
Most Helpful Critical Review
Nicereply
Most Helpful Favorable Review
Erik A.
Verified User in Internet
Your team can get immediate feedback from users. We shoot for average of 9+!
Most Helpful Critical Review
Vanessa D.
Verified User in Consumer Services
The amount of notifications coming to my email
Eniko S.
Verified User in Apparel & Fashion
This Survey Tool is visually extremely appealing when reporting. Also, it uses a measurement scale from 0-10, which in my opinion is more fine-tuned than the usual 1-5 star system. It divides customers into Detractors (0-6), Passives (7-8), and Promoters...
Erik A.
Verified User in Internet
Your team can get immediate feedback from users. We shoot for average of 9+!
Vanessa D.
Verified User in Consumer Services
The amount of notifications coming to my email
Alternatives
Discussions
Is it possible to send SMS surveys to customers with Delighted?
1 comment
SG
Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for...Read more
Delighted has no more discussions with answers
Nicereply has no discussions with answers
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