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- Delighted-vs-Medallia Agile Research
Compare Delighted and Medallia Agile Research 
At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Mid-Market (43.8% of reviews)
Entry-Level Pricing
$0.00
$49 per month
Delighted
Star Rating
(60)4.7 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Entry-Level Pricing
$0.00
Browse all 4 pricing plansMedallia Agile Research
Star Rating
(65)4.3 out of 5
Market Segments
Mid-Market (43.8% of reviews)
Entry-Level Pricing
$49 per month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Medallia Agile Research excels in its Real-Time Analysis feature, scoring 9.3, which allows for immediate insights into survey data, while Delighted's score of 7.9 indicates a slower response time in data processing.
- Reviewers mention that Delighted offers superior Ease of Use with a score of 9.6 compared to Medallia's 8.9, making it more accessible for users who may not be tech-savvy.
- G2 users highlight Medallia's strong Trigger Alerts functionality, scoring 9.0, which helps in promptly notifying users of significant feedback, whereas Delighted's score of 8.3 suggests it may not be as responsive in alerting users.
- Users on G2 appreciate Delighted's Feedback Collection capabilities, scoring 8.6, which is higher than Medallia's 7.9, indicating a more effective method for gathering user insights.
- Reviewers say that Medallia Agile Research shines in Survey Deployment with a score of 9.2, ensuring that surveys are easily distributed across various channels, while Delighted's score of 9.0 shows it is also effective but slightly less so.
- Users report that both platforms have strong System Monitoring features, but Delighted edges out with a score of 9.7 compared to Medallia's 9.3, indicating a more robust capability in tracking system performance.
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Pricing
Entry-Level Pricing
Delighted
Free Starter
$0.00
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user
Free Trial
Delighted
Free Trial is available
Medallia Agile Research
Free Trial is available
Ratings
Meets Requirements
9.0
51
8.4
58
Ease of Use
9.6
51
8.9
58
Ease of Setup
9.4
39
8.3
35
Ease of Admin
9.4
39
8.7
36
Quality of Support
9.3
45
8.9
57
Has the product been a good partner in doing business?
9.5
36
9.0
35
Product Direction (% positive)
8.8
50
9.0
56
Features by Category
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Survey Management
9.0
7
|
Verified
9.2
8
9.0
7
|
Verified
9.2
8
|
Verified
8.6
7
|
Verified
7.9
8
|
Verified
8.1
7
|
Verified
8.8
8
|
Verified
Process Management
7.8
6
|
Verified
7.9
8
|
Verified
8.3
7
9.0
7
7.9
7
|
Verified
9.3
7
|
Verified
8.8
7
9.3
7
System Management
8.9
6
|
Verified
8.8
7
|
Verified
9.7
5
|
Verified
9.3
5
Categories
Categories
Shared Categories
Delighted and Medallia Agile Research are categorized as Enterprise Feedback Management
Reviews
Reviewers' Company Size
Delighted
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Agile Research
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
18.6%
Information Technology and Services
15.3%
Internet
10.2%
Retail
3.4%
Insurance
3.4%
Other
49.2%
Computer Software
21.9%
Food & Beverages
9.4%
Financial Services
9.4%
Information Technology and Services
7.8%
Hospitality
6.3%
Other
45.3%
Most Helpful Reviews
Delighted
Most Helpful Favorable Review
Eniko S.
Verified User in Apparel & Fashion
This Survey Tool is visually extremely appealing when reporting. Also, it uses a measurement scale from 0-10, which in my opinion is more fine-tuned than the usual 1-5 star system. It divides customers into Detractors (0-6), Passives (7-8), and Promoters...
Most Helpful Critical Review
Medallia Agile Research
Most Helpful Favorable Review
Verified User in Information Technology and Services
Promoter has a great user interface, on top of that helped us keep track of all of our customer surveys. It´s very easy to use and has really good features. You are able to create several campaigns and monitor all at once,and you are also able to...
Most Helpful Critical Review
Ajmir M.
Verified User in Computer Software
least helpful of checkmarket is people can understand the new products & people can dislike the products & services by checkmarket.
Eniko S.
Verified User in Apparel & Fashion
This Survey Tool is visually extremely appealing when reporting. Also, it uses a measurement scale from 0-10, which in my opinion is more fine-tuned than the usual 1-5 star system. It divides customers into Detractors (0-6), Passives (7-8), and Promoters...
Verified User in Information Technology and Services
Promoter has a great user interface, on top of that helped us keep track of all of our customer surveys. It´s very easy to use and has really good features. You are able to create several campaigns and monitor all at once,and you are also able to...
Ajmir M.
Verified User in Computer Software
least helpful of checkmarket is people can understand the new products & people can dislike the products & services by checkmarket.
Alternatives
Discussions
Is it possible to send SMS surveys to customers with Delighted?
1 comment
SG
Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for...Read more
Delighted has no more discussions with answers
Yes
1 comment
NK
Certainly! Please provide the text in the Unknown Language that you would like me to translate into English.Read more
Medallia Agile Research has no more discussions with answers
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