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Compare Datto RMM and Syncro 
Featured Products
At a Glance
Market Segments
Small-Business (62.7% of reviews)
Small-Business (89.8% of reviews)
Entry-Level Pricing
No pricing available
$129.00 Per Month
Datto RMM
Star Rating
(723)4.5 out of 5
Market Segments
Small-Business (62.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Datto RMMSyncro
Star Rating
(397)4.5 out of 5
Market Segments
Small-Business (89.8% of reviews)
Pros & Cons
Entry-Level Pricing
$129.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Datto RMM excels in overall user satisfaction, reflected in its higher G2 Scores across multiple categories, including Endpoint Management and Remote Monitoring & Management. Users appreciate features like the ability to create scripts and deploy them across various sites, which enhances operational efficiency.
- Users say that Syncro offers a compelling pricing model that charges per technician rather than per endpoint, making it particularly attractive for smaller operations. Reviewers highlight its affordability and feature-rich environment, which includes a smart ticket search feature that simplifies finding resolutions.
- According to verified reviews, Datto RMM is praised for its ease of use and setup, with many users noting the intuitive tools that facilitate device management. This is complemented by a strong administrative capability, allowing for effective management of numerous devices.
- Reviewers mention that while Syncro has a solid ticket management system, it sometimes lacks the depth of features found in Datto RMM. However, users appreciate its straightforward initial setup, which helps them get started quickly without extensive training.
- G2 reviewers highlight that Datto RMM's quality of support is slightly better than Syncro's, with users reporting a more responsive and helpful support experience. This can be crucial for businesses that rely on timely assistance for their IT management needs.
- Users note that while Syncro is in steady development with new features being rolled out, Datto RMM's established presence and higher total number of reviews suggest a more mature product that has been tested across a wider range of scenarios, providing a sense of reliability for potential buyers.
Pricing
Entry-Level Pricing
Datto RMM
No pricing availableSyncro
Core
$129.00
Per Month
Pricing per user / month
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine
Free Trial
Datto RMM
Free Trial is available
Syncro
Free Trial is available
Ratings
Meets Requirements
8.9
650
8.8
338
Ease of Use
8.9
695
8.8
345
Ease of Setup
8.8
603
8.7
305
Ease of Admin
8.9
499
8.9
254
Quality of Support
8.5
588
8.5
313
Has the product been a good partner in doing business?
9.0
473
9.1
249
Product Direction (% positive)
9.1
648
9.1
336
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
9.1
545
8.9
289
8.7
33
8.7
46
7.9
30
8.0
32
Monitoring and Management
9.2
543
8.8
282
8.5
533
8.5
277
8.4
530
8.2
272
8.6
535
8.1
280
8.5
30
8.8
39
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.8
30
8.7
42
Service Management
8.8
533
8.7
275
8.2
30
8.1
32
7.2
31
9.0
51
Agentic AI - Remote Monitoring & Management (RMM)
7.0
27
5.8
26
6.8
27
5.5
25
7.4
28
6.0
26
7.0
27
5.6
26
6.7
25
5.3
25
6.7
25
5.2
25
6.7
26
5.3
25
Customer Management
Not enough data
8.4
156
Not enough data
7.0
146
Not enough data
6.3
144
Not enough data
7.4
152
Project Management
Not enough data
6.2
147
Not enough data
6.2
148
Not enough data
6.6
144
Not enough data
6.6
143
Accounting
Not enough data
6.9
144
Not enough data
7.7
153
Not enough data
7.3
152
Not enough data
6.4
138
Not enough data
6.1
136
Portfolio Management
Not enough data
6.3
136
Not enough data
6.2
135
Not enough data
6.3
137
Not enough data
6.2
133
Analytics
Not enough data
6.2
132
Not enough data
7.3
146
Not enough data
6.6
133
Administration
Not enough data
7.5
149
Not enough data
7.3
146
Not enough data
8.0
146
Platform
Not enough data
7.7
142
Not enough data
6.9
131
Not enough data
9.0
146
Not enough data
6.8
142
Not enough data
5.0
133
Generative AI
Not enough data
5.3
51
Not enough data
5.2
49
Artificial Intelligence - Professional Services Automation
Not enough data
5.3
12
Not enough data
5.1
13
Not enough data
6.2
15
Agentic AI - Professional Services Automation
Not enough data
5.6
13
Not enough data
5.6
12
Administration
8.7
474
8.4
204
8.3
476
8.4
200
7.2
457
7.2
182
8.5
467
8.9
208
8.5
462
8.2
197
8.7
470
8.1
201
Maintenance
9.1
472
8.8
214
7.1
446
7.6
175
Communication
8.0
460
8.0
192
6.0
433
5.2
163
5.9
430
5.1
164
6.5
433
6.2
170
Security
7.8
440
7.9
176
8.1
448
8.0
180
Device Support
6.1
438
6.6
180
7.6
447
7.7
187
7.7
447
7.7
191
Performance
8.2
457
7.8
202
Generative AI
7.0
265
5.7
85
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.4
188
Not enough data
8.6
197
Not enough data
8.5
198
Not enough data
7.0
172
Not enough data
7.3
163
Not enough data
9.2
196
Not enough data
8.5
189
Platform
Not enough data
8.0
188
Not enough data
Feature Not Available
Not enough data
8.0
187
Not enough data
Feature Not Available
Security
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Datto RMM and Syncro are categorized as Remote Monitoring & Management (RMM), Remote Support, and Endpoint Management
Unique Categories
Datto RMM is categorized as Patch Management
Syncro is categorized as Remote Desktop and Professional Services Automation
Reviews
Reviewers' Company Size
Datto RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Syncro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
44.3%
Computer & Network Security
23.9%
Computer Networking
2.2%
Manufacturing
2.1%
Hospital & Health Care
2.1%
Other
25.4%
Information Technology and Services
54.3%
Computer & Network Security
24.9%
Computer Networking
3.5%
Consulting
1.6%
Computer Hardware
1.6%
Other
14.2%
Discussions
What is datto RMM used for?
2 Comments
AW
We use Datto for patch management and limited software deployments. We also occasionally will use it to remotely access a workstation. Read more
What can RMM see?
2 Comments
MS
Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to...Read more
Datto RMM has no more discussions with answers
What is Synchro software used for?
3 Comments
TY
Its a RMM and PSA tools used by managed service providers and/or internal IT teams Read more
What is Synchro Pro?
1 Comment
RV
The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like...Read more
What is atera RMM?
1 Comment
NP
Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the...Read more
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