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- CustomerSuccessBox-vs-Gainsight Customer Success
Compare CustomerSuccessBox and Gainsight Customer Success 
At a Glance
Market Segments
Mid-Market (73.1% of reviews)
Mid-Market (58.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CustomerSuccessBox
Star Rating
(134)4.5 out of 5
Market Segments
Mid-Market (73.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CustomerSuccessBoxGainsight Customer Success
Star Rating
(1,552)4.5 out of 5
Market Segments
Mid-Market (58.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gainsight Customer Success excels in customer health scores with a rating of 8.6, while CustomerSuccessBox offers a slightly higher score of 8.8, indicating that users find the latter more effective in monitoring customer health.
- Reviewers mention that the ease of setup is a significant advantage for CustomerSuccessBox, which scored 8.1 compared to Gainsight's 6.4. This suggests that users appreciate the straightforward onboarding process of CustomerSuccessBox.
- G2 users highlight the quality of support as a strong point for CustomerSuccessBox, which received a score of 9.3, while Gainsight scored 8.5. This indicates that users feel more supported and satisfied with the assistance they receive from CustomerSuccessBox.
- Users on G2 report that Gainsight's playbooks feature scored 8.2, while CustomerSuccessBox's playbooks received a higher score of 8.7, suggesting that the latter provides more effective and user-friendly playbook functionalities.
- Reviewers mention that CustomerSuccessBox shines in its machine learning capabilities, scoring 8.3 compared to Gainsight's 6.8. This indicates that users find CustomerSuccessBox's predictive analytics and churn risk features more advanced and beneficial.
- Users say that the customization options in CustomerSuccessBox, particularly in stakeholder management and multiple branding support, are rated higher than Gainsight, which suggests that users appreciate the flexibility and personalization offered by CustomerSuccessBox.
Featured Products
Sponsored
Dock
(118)
Client Onboarding
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(47)
Client Onboarding
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Pricing
Entry-Level Pricing
CustomerSuccessBox
No pricing availableGainsight Customer Success
No pricing availableFree Trial
CustomerSuccessBox
Free Trial is available
Gainsight Customer Success
No trial information availableRatings
Meets Requirements
8.5
102
8.6
1,258
Ease of Use
8.6
103
8.0
1,287
Ease of Setup
8.1
37
6.5
638
Ease of Admin
8.8
37
6.8
608
Quality of Support
9.3
100
8.5
1,077
Has the product been a good partner in doing business?
9.1
37
8.9
617
Product Direction (% positive)
9.3
89
9.2
1,262
Features by Category
Customer Information
8.8
76
|
Verified
8.6
1028
|
Verified
8.9
74
|
Verified
8.5
982
|
Verified
8.7
74
|
Verified
8.3
972
|
Verified
8.7
75
|
Verified
8.2
986
|
Verified
8.6
74
|
Verified
8.1
850
|
Verified
8.6
72
|
Verified
7.8
833
|
Verified
8.3
48
8.0
879
|
Verified
Predictions
8.5
72
|
Verified
7.9
863
|
Verified
8.4
65
|
Verified
7.4
754
|
Verified
8.7
65
|
Verified
8.1
827
|
Verified
8.3
50
|
Verified
6.8
580
|
Verified
Platform
8.2
69
|
Verified
8.2
1027
|
Verified
8.6
64
|
Verified
7.9
892
|
Verified
8.3
55
|
Verified
7.7
901
|
Verified
8.7
64
|
Verified
8.1
903
|
Verified
8.5
69
|
Verified
8.0
947
|
Verified
8.3
64
|
Verified
8.0
939
|
Verified
8.6
58
|
Verified
8.5
944
|
Verified
8.7
57
|
Verified
8.6
854
|
Verified
8.5
68
|
Verified
8.4
971
|
Verified
8.4
61
|
Verified
8.4
941
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Sales Team
7.7
10
7.7
86
8.1
12
Feature Not Available
8.8
15
8.0
123
Intelligence
8.3
15
7.8
109
7.9
13
6.9
94
8.1
12
7.7
88
Mapping
9.1
13
7.6
97
9.0
13
8.0
108
Analytics
Not enough data
8.7
163
Not enough data
8.6
140
Not enough data
7.9
113
Not enough data
6.7
101
Customization
Not enough data
8.0
135
Not enough data
7.6
96
Not enough data
7.5
93
Not enough data
7.5
90
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Onboarding Setup
8.7
15
Not enough data
8.7
14
Not enough data
8.8
13
Not enough data
Project Tracking
8.8
14
Not enough data
8.3
13
Not enough data
8.7
13
Not enough data
9.0
13
Not enough data
8.5
14
Not enough data
Customer Engagement
8.5
12
Not enough data
8.7
13
Not enough data
8.9
12
Not enough data
9.2
13
Not enough data
8.7
13
Not enough data
Categories
Categories
Shared Categories
CustomerSuccessBox and Gainsight Customer Success are categorized as Customer Success and Customer Revenue Optimization
Unique Categories
CustomerSuccessBox is categorized as Client Onboarding
Gainsight Customer Success is categorized as Experience Management
Reviews
Reviewers' Company Size
CustomerSuccessBox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
39.6%
Information Technology and Services
24.6%
Logistics and Supply Chain
9.7%
Education Management
6.7%
Consumer Services
4.5%
Other
14.9%
Computer Software
39.6%
Information Technology and Services
19.6%
Marketing and Advertising
4.0%
Telecommunications
3.9%
Internet
3.4%
Other
29.6%
Most Helpful Reviews
CustomerSuccessBox
Most Helpful Favorable Review
Anand M.
Verified User in Consumer Services
The one view functionality is very effective
Most Helpful Critical Review
Verified User in Computer Software
The user interface could be improved a lot. It takes a good learning curve to understand how to use the tool.
Gainsight Customer Success
Most Helpful Favorable Review
Steven D.
Verified User in Computer Software
Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...
Most Helpful Critical Review
Verified User in Computer Software
The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...
Anand M.
Verified User in Consumer Services
The one view functionality is very effective
Steven D.
Verified User in Computer Software
Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...
Verified User in Computer Software
The user interface could be improved a lot. It takes a good learning curve to understand how to use the tool.
Verified User in Computer Software
The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...
Discussions
what is best use of this CSB in CRM industry
2 comments
SK
CustomerSuccessBox comes post sales to help you retain your customers. Through the platform you can get insights on how your CRM users are using the...Read more
Should customer success solution have mature AI recommendation with in-app walk through system
1 comment
SK
Yes... Reality is that with 100 of data points it's near impossible for the human mind to comprehend, analyse, and configure rules and alerts with accurate...Read more
CustomerSuccessBox has no more discussions with answers
How do we import notes from our previous history of customer data into gainsites newsfeed
2 comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
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