Compare Crisp and Tidio 
At a Glance
Market Segments
Small-Business (87.4% of reviews)
Small-Business (91.8% of reviews)
Entry-Level Pricing
$0.00
Free Per Month
Crisp
Star Rating
(149)4.5 out of 5
Market Segments
Small-Business (87.4% of reviews)
Entry-Level Pricing
$0.00
Browse all 4 pricing plansTidio
Star Rating
(1,614)4.7 out of 5
Market Segments
Small-Business (91.8% of reviews)
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Crisp excels in its live chat functionality, with a score of 9.6, while Tidio follows closely with a score of 9.7, indicating that both platforms provide robust live chat experiences, but Tidio may have a slight edge in user satisfaction.
- Reviewers mention that Tidio's response automation feature stands out with a score of 9.0, compared to Crisp's 8.8, suggesting that Tidio offers more effective automation tools for managing customer inquiries.
- G2 users highlight that Crisp's ticket collaboration feature is rated at 9.4, significantly higher than Tidio's 8.6, indicating that Crisp may provide a more seamless experience for teams working together on customer support tickets.
- Users on G2 report that Tidio's email channel integration is rated at 9.3, outperforming Crisp's 8.8, which suggests that Tidio may offer a more comprehensive email support experience.
- Reviewers mention that Crisp's customization interface is rated at 9.2, while Tidio's is slightly lower at 9.1, indicating that Crisp may provide a more user-friendly experience for tailoring the software to specific business needs.
- Users say that both platforms have similar scores for ticket creation user experience, both at 8.8, but Tidio's overall higher ratings in ease of use (9.4) compared to Crisp (9.0) suggest that Tidio may be more intuitive for new users.
Featured Products
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Customer Self-Service
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InsertChat
(3)
Customer Self-Service
Visit Website
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Squirro
(8)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
Crisp
Basic
$0.00
For personal websites and anyone who wants a basic chat to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Tidio
Free Forever
Free
Per Month
For new businesses seeking to start offering great customer service. Free forever. No credit card required.
- No credit card required
- AI-supported chatbots
- Visitor details
Free Trial
Crisp
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.8
117
9.2
1,100
Ease of Use
9.0
118
9.4
1,112
Ease of Setup
8.9
94
9.3
868
Ease of Admin
8.7
85
9.3
821
Quality of Support
9.0
117
9.3
967
Has the product been a good partner in doing business?
8.9
85
9.3
775
Product Direction (% positive)
9.1
109
9.2
968
Features by Category
Ticket and Case Management
8.6
29
8.8
49
8.7
29
|
Verified
8.8
47
8.7
31
|
Verified
8.9
53
8.5
30
|
Verified
9.0
54
8.5
22
8.8
40
8.9
30
|
Verified
8.9
47
8.8
29
8.6
44
8.6
26
|
Verified
8.8
45
Generative AI
7.4
11
8.5
20
7.1
11
8.5
20
Communication Channels
9.1
30
|
Verified
9.1
49
9.1
30
|
Verified
8.9
47
9.6
36
|
Verified
9.3
55
9.1
31
|
Verified
8.6
43
8.3
22
8.1
38
Platform
8.8
35
|
Verified
9.2
64
8.4
75
|
Verified
9.1
607
|
Verified
8.9
39
|
Verified
9.1
67
9.1
36
|
Verified
8.8
69
8.3
35
|
Verified
8.7
53
8.6
36
|
Verified
9.2
65
Messenger
Not enough data
8.8
45
Not enough data
8.6
47
Not enough data
9.5
46
Not enough data
9.2
44
Channels
Not enough data
8.6
45
Not enough data
9.3
44
Not enough data
8.5
43
Not enough data
8.3
41
Not enough data
8.5
42
Customers
Not enough data
9.0
44
Not enough data
8.9
43
Not enough data
9.1
43
Not enough data
9.3
43
Not enough data
9.1
44
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
7.9
31
Not enough data
8.1
31
Not enough data
7.8
31
Design
Not enough data
8.2
30
Not enough data
7.8
32
Not enough data
8.2
32
Not enough data
8.4
30
Not enough data
8.3
31
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.8
432
Not enough data
8.9
426
Not enough data
8.9
426
Not enough data
8.8
410
Not enough data
8.8
367
Platform
Not enough data
9.4
445
Not enough data
8.9
397
Not enough data
8.8
397
Not enough data
8.8
393
Not enough data
8.5
294
Not enough data
8.8
345
Not enough data
9.0
408
Generative AI
Not enough data
8.4
71
Not enough data
8.6
69
Conversational Platform
Not enough data
8.6
75
Not enough data
8.2
70
Not enough data
8.3
71
Not enough data
8.7
75
Support Automation
Not enough data
8.7
71
Not enough data
8.3
69
Not enough data
8.6
68
Not enough data
8.5
72
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Data
Not enough data
8.8
50
Not enough data
8.8
50
Interaction
Not enough data
8.6
50
Not enough data
8.7
52
Not enough data
8.8
48
Not enough data
8.6
48
Not enough data
8.6
50
Learning
Not enough data
8.6
48
Not enough data
8.3
46
Content Generation
Not enough data
8.6
45
Not enough data
8.6
47
System
Not enough data
8.4
47
Not enough data
8.4
46
Not enough data
8.3
44
Not enough data
8.5
46
Generative AI
7.4
14
8.3
50
7.0
14
8.2
48
6.1
14
7.9
49
Communication
9.2
78
|
Verified
9.4
638
|
Verified
9.1
78
|
Verified
9.2
644
|
Verified
8.3
53
|
Verified
8.9
438
9.2
65
|
Verified
9.3
546
|
Verified
8.3
39
|
Verified
8.9
382
|
Verified
Internal Use
8.4
75
|
Verified
9.1
607
|
Verified
8.8
70
|
Verified
9.1
509
|
Verified
8.2
60
|
Verified
9.0
506
|
Verified
8.8
61
|
Verified
8.8
480
|
Verified
8.7
69
|
Verified
9.0
464
|
Verified
8.6
70
|
Verified
8.9
491
|
Verified
Generative AI
6.6
16
8.5
31
Self-Service Experience
8.3
37
8.7
64
8.0
36
8.9
56
6.2
27
Feature Not Available
8.0
23
9.0
62
7.7
28
9.1
64
Self-Service Platform
7.7
27
8.6
66
7.8
27
9.0
70
6.5
24
9.0
64
8.4
27
8.9
66
Generative AI
Not enough data
8.8(won by default)
10
Not enough data
8.8(won by default)
10
Process
8.3
11
8.5(won by 0.2)
25
8.1
9
9.1(won by 1.0)
27
8.5
9
8.7(won by 0.2)
23
Channels
8.8
13
9.3(won by 0.5)
29
9.2
12
9.3(won by 0.1)
30
9.4
13
9.7(won by 0.3)
32
8.3
5
8.7(won by 0.4)
24
9.7(won by 0.6)
6
9.1
24
Insight
7.8
6
8.9(won by 1.1)
23
8.1
9
8.6(won by 0.5)
27
8.2
12
9.3(won by 1.1)
32
9.3
10
9.6(won by 0.3)
22
Generative AI
8.1
6
Not enough data
8.1
6
Not enough data
Categories
Categories
Shared Categories
Crisp and Tidio are categorized as Shared Inbox, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp is categorized as Digital Customer Service Platforms
Tidio is categorized as AI Chatbots, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, E-Commerce Tools, and AI Agents
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
28.0%
Internet
7.0%
Information Technology and Services
6.3%
Marketing and Advertising
5.6%
Leisure, Travel & Tourism
4.2%
Other
49.0%
Retail
8.3%
Marketing and Advertising
7.6%
Information Technology and Services
5.4%
Computer Software
5.4%
Health, Wellness and Fitness
4.0%
Other
69.3%
Most Helpful Reviews
Crisp
Most Helpful Favorable Review
Alexander D.
Verified User in Computer Games
Crisp has a free plan or a trial for the premium plan which is loaded with innovative and useful features. It's the best live chat software I have used to date and will likely hold on to that title for many years ahead.
Most Helpful Critical Review
Boris P.
Verified User in Internet
Crisp is hosting its data on the EU cloud of a US hosting company and is also using Cloudflare. Both of these are not compliant with GDPR anymore after the cancellation of the privacy shield agreement. I have been in touch with the management but they are...
Tidio
Most Helpful Favorable Review
Ben J.
Verified User in Professional Training & Coaching
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
Most Helpful Critical Review
Recruitment T.
Verified User in Staffing and Recruiting
Overpriced for really no reason. There are way cheaper options out there. To add on just 1 additional operator - paying for yourself (as an admin) and then the additional seat for any other operators you are being charged on top of the base rate of just...
Alexander D.
Verified User in Computer Games
Crisp has a free plan or a trial for the premium plan which is loaded with innovative and useful features. It's the best live chat software I have used to date and will likely hold on to that title for many years ahead.
Ben J.
Verified User in Professional Training & Coaching
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
Boris P.
Verified User in Internet
Crisp is hosting its data on the EU cloud of a US hosting company and is also using Cloudflare. Both of these are not compliant with GDPR anymore after the cancellation of the privacy shield agreement. I have been in touch with the management but they are...
Recruitment T.
Verified User in Staffing and Recruiting
Overpriced for really no reason. There are way cheaper options out there. To add on just 1 additional operator - paying for yourself (as an admin) and then the additional seat for any other operators you are being charged on top of the base rate of just...
Discussions
Is crisp chat free?
2 comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
Is Tidio safe?
5 comments
MM
It seems like the text you provided is already in English. If you have a different text in an unknown language that you would like translated, please provide...Read more
What is Tidio?
3 comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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