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At a Glance
Market Segments
Small-Business (87.0% of reviews)
Small-Business (96.4% of reviews)
Entry-Level Pricing
Free
Free 999 agents Per Month
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansSmartsupp
Star Rating
(994)4.7 out of 5
Market Segments
Small-Business (96.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 999 agents Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Smartsupp excels in ease of use with a score of 9.3, while Crisp follows closely with a score of 9.0. Reviewers mention that Smartsupp's intuitive interface makes it easy for small businesses to get started quickly.
- Reviewers mention that Crisp has a slight edge in quality of support, scoring 9.1 compared to Smartsupp's 8.8. Users on G2 appreciate Crisp's responsive customer service, which they say is crucial for resolving issues promptly.
- Users say that both products offer free entry-level pricing, making them accessible for small businesses. However, Smartsupp has a larger market segment presence, with 96.5% of reviews coming from small businesses, compared to Crisp's 87.2%.
- Reviewers mention that Smartsupp shines in customization options, scoring 8.7, while Crisp scores slightly lower at 8.4. Users appreciate Smartsupp's ability to tailor chat widgets to match their brand's look and feel.
- G2 users report that both products have similar scores in conversation archiving, with both at 8.7. However, users say that Smartsupp's archiving feature is more user-friendly, allowing for easier retrieval of past conversations.
- Users on G2 highlight that while both platforms offer pop-up chat features, Crisp scores higher at 9.3 compared to Smartsupp's 9.1. Reviewers mention that Crisp's pop-up chat is more customizable, allowing for better engagement with website visitors.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Smartsupp
FREE
Free
999 agents Per Month
Ideal for individuals enhancing website performance with Live Chat. This plan comes with unlimited number of agent seats.
- Live chat
- 50 conversations / month
- FB Messenger integration
Free Trial
Crisp
Free Trial is available
Smartsupp
Free Trial is available
Ratings
Meets Requirements
8.8
149
8.9
833
Ease of Use
9.0
152
9.2
860
Ease of Setup
8.9
126
9.1
756
Ease of Admin
8.8
101
9.0
663
Quality of Support
9.1
149
8.9
678
Has the product been a good partner in doing business?
8.9
102
9.0
605
Product Direction (% positive)
9.3
142
9.2
845
Features by Category
Ticket and Case Management
8.6
45
Not enough data
8.8
45
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
45
Not enough data
8.8
39
|
Verified
Not enough data
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
50
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Not enough data
Platform
8.8
51
|
Verified
Not enough data
8.4
102
|
Verified
8.8
559
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
Messenger
Not enough data
8.7
192
Not enough data
7.8
185
Not enough data
9.2
197
Not enough data
8.7
193
Channels
Not enough data
8.0
177
Not enough data
9.0
184
Not enough data
7.5
166
Not enough data
7.0
167
Not enough data
7.5
164
Customers
Not enough data
8.3
173
Not enough data
8.3
174
Not enough data
8.2
176
Not enough data
8.2
168
Not enough data
8.2
177
Agentic AI - Conversational Marketing
Not enough data
8.3
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.0
9
Not enough data
8.5
9
Not enough data
8.5
9
Not enough data
8.9
9
Lead Facilitation
Not enough data
8.6
129
Not enough data
8.3
126
Not enough data
8.1
125
Not enough data
7.7
124
Organization
Not enough data
8.1
118
Not enough data
8.2
118
Not enough data
8.1
116
Performance Analysis
Not enough data
7.8
117
Not enough data
8.0
118
Sales Analysis
Not enough data
7.9
116
Not enough data
7.7
112
Generative AI
Not enough data
8.4
70
Not enough data
8.4
71
Agentic AI - AI Sales Assistant
Not enough data
8.3
24
Not enough data
8.3
22
Not enough data
7.9
23
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
8.3
25
Not enough data
8.2
24
Responses
Not enough data
8.6
336
Not enough data
8.7
335
Not enough data
8.7
328
Not enough data
8.6
330
Not enough data
Feature Not Available
Platform
Not enough data
9.1
336
Not enough data
8.8
328
Not enough data
8.7
321
Not enough data
8.6
319
Not enough data
8.0
298
Not enough data
8.5
312
Not enough data
8.7
317
Generative AI
Not enough data
8.0
278
Not enough data
Feature Not Available
Customer Support
Not enough data
8.6
163
Not enough data
8.0
161
Not enough data
8.2
159
Automation
Not enough data
8.3
156
Not enough data
8.5
153
Not enough data
8.4
155
Artificial Intelligence
Not enough data
8.3
152
Not enough data
8.3
156
Not enough data
8.2
152
Generative AI
8.2
35
Feature Not Available
8.2
34
Feature Not Available
7.1
35
Feature Not Available
Communication
9.3
101
|
Verified
9.1
579
9.2
100
|
Verified
8.9
580
8.4
75
|
Verified
Feature Not Available
9.3
88
|
Verified
9.0
556
8.7
61
|
Verified
Feature Not Available
Internal Use
8.4
102
|
Verified
8.8
559
8.8
92
|
Verified
8.7
562
8.3
82
|
Verified
Feature Not Available
8.8
82
|
Verified
Feature Not Available
8.8
90
|
Verified
8.6
547
8.9
91
|
Verified
Feature Not Available
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Not enough data
Self-Service Platform
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Categories
Categories
Shared Categories
Crisp and Smartsupp are categorized as Live Chat
Unique Categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Help Desk, and Customer Self-Service
Smartsupp is categorized as Customer Service Automation, AI Sales Assistant, Conversational Marketing, and Chatbots
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartsupp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Retail
7.3%
Apparel & Fashion
4.3%
Consumer Goods
4.0%
Health, Wellness and Fitness
3.5%
Automotive
3.5%
Other
77.4%
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
Smartsupp has no more discussions with answers
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