Compare Creatio and Kissflow 
At a Glance
Market Segments
Small-Business (45.5% of reviews)
Mid-Market (55.8% of reviews)
Entry-Level Pricing
Starting at $25.00 1 user Per Month
No pricing available
Creatio
Star Rating
(275)4.7 out of 5
Market Segments
Small-Business (45.5% of reviews)
Entry-Level Pricing
Starting at $25.00 1 user Per Month
Free Trial is available
Browse all 4 pricing plansKissflow
Star Rating
(586)4.3 out of 5
Market Segments
Mid-Market (55.8% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about KissflowSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Creatio excels in its Sales Force Automation features, particularly in Contact & Account Management and Opportunity & Pipeline Management, with ratings of 9.0 and 8.9 respectively, indicating a robust capability in managing sales processes.
- Reviewers mention that Kissflow shines in Workflow Management, with a high rating of 9.0 for Process Routing, making it a preferred choice for organizations looking to streamline their workflows effectively.
- G2 users highlight that Creatio's Email Marketing features, especially Manage Email Lists and Email and Mobile Preview, received impressive ratings of 9.4 and 9.3, showcasing its strength in managing email campaigns.
- Users on G2 report that Kissflow's Customization capabilities, particularly in Application Templates and Customized Branding, are rated at 8.2 and 8.1, which some users feel could be improved compared to Creatio's higher ratings in the same areas.
- Reviewers mention that Creatio's Customer Support is highly rated at 9.2, with users appreciating the quality of support and the Knowledge Base, which they find very helpful for troubleshooting.
- Users say that Kissflow's Integration capabilities, particularly in Data Import & Export Tools, are rated at 9.7, making it a strong contender for businesses that require seamless data handling across platforms.
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Pricing
Entry-Level Pricing
Creatio
Growth
Starting at $25.00
1 user Per Month
Provide automation to SMB clients
- No-code user interface designer
- Customization via scripts
- Unlimited number of records
Kissflow
No pricing availableFree Trial
Creatio
Free Trial is available
Kissflow
Free Trial is available
Ratings
Meets Requirements
9.1
213
8.6
504
Ease of Use
9.1
214
8.8
508
Ease of Setup
8.3
115
8.3
364
Ease of Admin
8.6
114
8.5
355
Quality of Support
9.1
211
8.7
466
Has the product been a good partner in doing business?
9.2
113
8.6
339
Product Direction (% positive)
9.2
198
8.6
498
Features by Category
Sales Force Automation
9.0
148
|
Verified
Not enough data
9.0
86
Not enough data
8.9
139
|
Verified
Not enough data
8.7
142
|
Verified
Not enough data
8.7
111
|
Verified
Not enough data
8.7
127
|
Verified
Not enough data
8.6
124
|
Verified
Not enough data
8.8
120
|
Verified
Not enough data
8.9
116
|
Verified
Not enough data
Marketing Automation
8.8
127
|
Verified
Not enough data
8.9
118
|
Verified
Not enough data
9.0
136
|
Verified
Not enough data
8.9
104
|
Verified
Not enough data
Customer Support
9.1
117
|
Verified
Not enough data
8.7
108
|
Verified
Not enough data
8.8
123
|
Verified
Not enough data
8.8
105
|
Verified
Not enough data
9.1
111
|
Verified
Not enough data
Reporting & Analytics
8.7
141
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
8.6
115
|
Verified
Not enough data
Mobile & Social
8.6
110
|
Verified
Not enough data
8.5
105
|
Verified
Not enough data
8.4
117
|
Verified
Not enough data
Platform
8.8
90
|
Verified
Not enough data
9.0
91
|
Verified
Not enough data
8.7
91
|
Verified
Not enough data
8.7
64
Not enough data
9.0
73
|
Verified
Not enough data
8.7
76
|
Verified
Not enough data
8.7
86
|
Verified
Not enough data
8.6
71
|
Verified
Not enough data
Integration
8.8
92
|
Verified
Not enough data
8.8
76
|
Verified
Not enough data
8.5
71
Not enough data
Generative AI
9.1
24
Not enough data
Email Marketing
9.3
5
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
9.5
7
Not enough data
Platform
9.6
9
Not enough data
9.3
5
Not enough data
9.5
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Integration
9.7
6
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retail Distributed Order Management SystemsHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Control
Not enough data
Not enough data
Not enough data
Not enough data
Omni-Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
9.1
21
8.5
179
8.9
21
8.9
193
8.9
18
8.2
183
9.1
23
8.3
193
Management
8.9
18
7.9
173
8.8
17
8.0
163
8.8
19
8.0
150
Generative AI
8.9
9
Feature Not Available
Channels
8.8
17
|
Verified
Not enough data
8.1
17
|
Verified
Not enough data
8.2
16
Not enough data
8.3
17
Not enough data
8.8
19
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.5
19
Not enough data
8.6
18
Not enough data
8.9
19
|
Verified
Not enough data
8.5
14
Not enough data
7.9
15
Not enough data
8.4
16
Not enough data
8.1
16
|
Verified
Not enough data
8.5
17
|
Verified
Not enough data
Administrative
8.3
19
|
Verified
Not enough data
9.3
22
|
Verified
Not enough data
9.0
23
|
Verified
Not enough data
7.7
15
Not enough data
9.2
18
Not enough data
Digital Workflows
8.9
9
9.0
39
|
Verified
9.4
12
9.4
37
|
Verified
9.0
12
8.7
36
|
Verified
Forms
9.2
11
8.8
35
|
Verified
9.1
11
8.5
37
|
Verified
8.8
11
8.6
37
|
Verified
Automation
9.3
12
9.2
37
|
Verified
9.4
11
8.8
36
9.0
10
9.0
37
|
Verified
8.3
10
7.8
27
Lead Monitoring
8.9
6
Not enough data
9.2
8
Not enough data
8.7
5
Not enough data
Data Capture
8.1
6
Not enough data
9.2
6
Not enough data
8.0
5
Not enough data
9.0
5
Not enough data
Analytics
8.8
7
Not enough data
9.0
8
Not enough data
Customization
8.6
6
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
Revenue Operations & Intelligence (RO&I)Hide 18 FeaturesShow 18 Features
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CRM Data Enrichment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Account Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.3
20
Not enough data
8.8
18
Not enough data
8.7
15
Not enough data
9.0
19
Not enough data
8.9
19
Not enough data
8.8
19
Not enough data
9.0
17
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process Management
Not enough data
8.7
306
Not enough data
8.2
288
Not enough data
8.4
297
Not enough data
8.1
53
Not enough data
8.0
50
Not enough data
Feature Not Available
Not enough data
9.0
56
Customization
Not enough data
8.0
257
Not enough data
8.5
302
Not enough data
8.2
272
Not enough data
8.4
244
Not enough data
8.4
228
Collaboration
Not enough data
8.4
294
Not enough data
8.0
258
Not enough data
8.7
296
Not enough data
8.7
290
Process Development
Not enough data
9.0
57
Data Sourcing
8.9
23
Not enough data
8.9
24
Not enough data
8.5
20
Not enough data
8.6
25
Not enough data
9.0
21
Not enough data
Predictive Analytics
9.2
22
Not enough data
8.8
23
Not enough data
8.4
20
Not enough data
8.8
23
Not enough data
Sales Management
8.7
26
Not enough data
8.5
21
Not enough data
9.2
24
Not enough data
8.6
27
Not enough data
Application Design
Not enough data
8.2
26
Not enough data
8.1
26
Not enough data
8.1
90
|
Verified
Not enough data
8.2
90
|
Verified
Not enough data
9.0
96
|
Verified
Data Control
Not enough data
8.0
80
|
Verified
Not enough data
8.2
83
|
Verified
Not enough data
8.3
86
|
Verified
Publishing
Not enough data
8.7
90
|
Verified
Not enough data
8.4
87
|
Verified
Not enough data
8.6
84
|
Verified
User Interface Design
9.5
19
9.0
45
8.9
20
8.2
46
9.0
21
8.6
44
9.6
25
9.2
50
Data Control
8.9
22
8.6
38
9.0
22
8.8
42
9.3
22
8.9
41
Publishing
9.2
21
8.9
45
9.1
20
8.7
45
9.2
20
8.9
46
Categories
Categories
Shared Categories
Creatio and Kissflow are categorized as Workflow Management, Digital Process Automation (DPA), and No-Code Development Platforms
Unique Categories
Creatio is categorized as Sales Platforms, Retail Analytics, Retail Distributed Order Management Systems, Sales Analytics, Lead Capture, CRM, Help Desk, Email Marketing, Contact Center, and Revenue Operations & Intelligence (RO&I)
Kissflow is categorized as Business Process Management, Low-Code Development Platforms, and Application Development Platforms
Reviews
Reviewers' Company Size
Creatio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kissflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.0%
Computer Software
9.9%
Financial Services
5.6%
Banking
4.7%
Telecommunications
3.0%
Other
57.8%
Information Technology and Services
8.3%
Education Management
7.2%
Financial Services
5.1%
Internet
3.4%
Computer Software
3.1%
Other
72.8%
Most Helpful Reviews
Creatio
Most Helpful Favorable Review
Tommie M.
Verified User in Information Technology and Services
I have used BPMonline since 2005. When we first started to look for a CRM system, hardly any of the products we looked at had the main feature what we wanted; the ability to view a list of any item or type of object (Customer, Contact, Lead, Opportunity,...
Most Helpful Critical Review
Verified User in Human Resources
I feel like because it is so detailed, there are way too many clicks. For example, from Creating an Account to Adding a Content, I shouldn't have to click 10+ different spots. (this might be how our company has it set up). Also, the marketing arm for us...
Kissflow
Most Helpful Favorable Review
Christopher S.
Verified User in Individual & Family Services
Kissflow allows for a person with only basic excel knowledge (me!) to effectively build custom workflow software. The interface is intuitive and the customer service help is second to none. For the money, nothing on the market comes close to doing what this...
Most Helpful Critical Review
Verified User in Internet
Advanced custom workflows can become confusing a frustrating to put together on our side. I would like to see expanded integrations from within the platform.
Tommie M.
Verified User in Information Technology and Services
I have used BPMonline since 2005. When we first started to look for a CRM system, hardly any of the products we looked at had the main feature what we wanted; the ability to view a list of any item or type of object (Customer, Contact, Lead, Opportunity,...
Christopher S.
Verified User in Individual & Family Services
Kissflow allows for a person with only basic excel knowledge (me!) to effectively build custom workflow software. The interface is intuitive and the customer service help is second to none. For the money, nothing on the market comes close to doing what this...
Verified User in Human Resources
I feel like because it is so detailed, there are way too many clicks. For example, from Creating an Account to Adding a Content, I shouldn't have to click 10+ different spots. (this might be how our company has it set up). Also, the marketing arm for us...
Verified User in Internet
Advanced custom workflows can become confusing a frustrating to put together on our side. I would like to see expanded integrations from within the platform.
Alternatives
Discussions
what makes bpm'online better than other CRM systems
2 comments
CZ
It's easier to organize customer data, better plan activities and analyze them. Campaigns are now better and information can be used in more effective ways.Read more
Creatio has no more discussions with answers
How do i generate a well understood summary report for all the request put on kissflow
3 comments
CP
They way my company has my kissflow set up, all I have to do is click on reports and it has all of the breakdowns to each category I use. It tells me how...Read more
How do I delete multiple records that have been completed
1 comment
WW
As an admin there are several ways. I typically will go to reports then all items. Under here you can chose the app you are working with and click it. From...Read more
What is Kissflow software?
1 comment
Official Response from Process Street
Kissflow is a process management platform similar to Process Street. You can manage different workflows and processes.
Read more
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