Compare Contentsquare and Glassbox 
At a Glance
Market Segments
Enterprise (51.7% of reviews)
Enterprise (77.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Contentsquare
Star Rating
(455)4.7 out of 5
Market Segments
Enterprise (51.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ContentsquareGlassbox
Star Rating
(748)4.9 out of 5
Market Segments
Enterprise (77.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about GlassboxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Glassbox excels in real-time monitoring with a perfect score of 10.0, while Contentsquare falls short with a score of 8.9. Reviewers mention that this feature allows for immediate insights into user behavior, which is crucial for timely decision-making.
- Reviewers mention that Glassbox's session replay feature, rated at 9.9, provides a more comprehensive view of user interactions compared to Contentsquare's score of 9.3. Users say this capability helps in understanding user journeys in detail, leading to better optimization strategies.
- G2 users highlight Glassbox's superior custom event tracking with a score of 10.0, while Contentsquare's score of 9.0 indicates a less robust offering. Users report that this feature allows for tailored tracking of specific user actions, enhancing the ability to analyze user engagement effectively.
- Users on G2 mention that Glassbox's user-level analytics received a perfect score of 10.0, which is significantly higher than Contentsquare's 8.9. Reviewers say this feature is essential for businesses looking to gain insights into individual user behavior and preferences.
- Reviewers mention that Glassbox's feedback management capabilities, including tagging and segmentation, scored a perfect 10.0, while Contentsquare's features in this area lag behind with lower scores. Users report that effective feedback management is vital for improving user experience and product offerings.
- Users report that Glassbox's integrations received a perfect score of 10.0, while Contentsquare's score of 8.5 indicates some limitations. Reviewers mention that seamless integrations with other tools are crucial for a cohesive analytics ecosystem, making Glassbox a more versatile choice.
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Pricing
Entry-Level Pricing
Contentsquare
No pricing availableGlassbox
No pricing availableFree Trial
Contentsquare
No trial information availableGlassbox
No trial information availableRatings
Meets Requirements
9.0
301
9.8
680
Ease of Use
8.5
299
9.7
681
Ease of Setup
7.6
89
9.8
416
Ease of Admin
8.4
87
9.8
337
Quality of Support
9.4
296
9.8
680
Has the product been a good partner in doing business?
9.3
87
9.9
341
Product Direction (% positive)
9.2
256
9.9
672
Features by Category
Metrics
9.0
139
9.9
537
9.2
141
9.8
535
9.1
142
9.9
534
8.6
126
9.9
535
8.8
119
9.9
530
8.9
100
9.9
519
8.7
97
9.9
514
9.0
140
9.9
519
9.0
129
9.9
517
Reporting
8.7
123
9.9
534
8.8
104
9.9
520
8.3
117
9.8
515
8.9
145
9.9
514
9.0
118
9.9
512
8.7
94
9.9
504
8.6
133
9.9
515
Other
8.7
101
9.9
506
8.1
86
9.9
492
8.8
95
9.9
489
8.4
94
9.9
483
9.1
114
9.9
478
8.4
51
9.8
477
8.7
76
9.9
476
Administration
8.5
93
9.9
504
8.5
82
9.9
481
8.8
124
9.9
520
9.1
114
9.8
510
User Identification
8.5
9
9.9
472
9.0
20
10.0
473
8.3
7
10.0
477
Tracking & Reporting
9.0
13
10.0
464
8.3
16
10.0
461
8.0
5
10.0
458
8.3
20
9.9
456
9.3
20
10.0
466
8.8
15
10.0
462
Metrics
9.2
23
10.0
449
9.3
20
9.9
459
8.8
17
10.0
460
8.8
13
10.0
457
9.0
22
10.0
462
User Response Methods
Not enough data
10.0
149
Not enough data
10.0
168
Not enough data
10.0
151
Not enough data
9.9
147
Not enough data
9.6
149
Participant Selection
Not enough data
10.0
155
Not enough data
9.2
137
Not enough data
10.0
156
Not enough data
9.2
136
Insights
Not enough data
10.0
144
Not enough data
10.0
143
Not enough data
10.0
141
Generative AI
Not enough data
10.0
50
User Behavior
9.5
102
|
Verified
9.8
495
|
Verified
Feature Not Available
9.8
497
|
Verified
8.8
93
|
Verified
9.8
491
|
Verified
8.9
89
|
Verified
9.8
492
|
Verified
A/B Testing
8.6
70
|
Verified
9.8
477
|
Verified
8.6
42
9.8
483
9.2
99
9.8
503
|
Verified
8.0
51
|
Verified
9.9
471
|
Verified
Visitor Information
8.2
63
|
Verified
9.9
518
|
Verified
8.3
64
9.8
539
|
Verified
Product Analytics
8.6
19
10.0
437
8.9
25
10.0
439
9.1
32
10.0
440
9.3
31
10.0
443
8.6
23
9.9
446
8.6
19
10.0
439
8.3
17
9.9
458
8.6
19
10.0
435
Analytics
Not enough data
10.0
291
Not enough data
10.0
291
Not enough data
10.0
290
Not enough data
10.0
293
Not enough data
10.0
290
Not enough data
10.0
304
Administration
Not enough data
10.0
302
Not enough data
10.0
285
Not enough data
10.0
286
Generative AI
Not enough data
10.0
55
Experience
8.9
23
10.0
428
9.3
33
9.9
429
9.5
31
9.9
431
Management
9.2
21
10.0
402
9.0
21
9.9
425
8.1
16
9.9
424
Performance
8.9
15
10.0
424
9.3
24
10.0
425
8.9
22
10.0
423
8.8
14
10.0
424
Platform Basics
8.4
41
10.0
329
8.5
49
9.9
332
8.7
53
10.0
325
8.3
33
10.0
326
9.1
23
10.0
154
Platform Basics
8.8
64
9.9
462
|
Verified
9.1
95
9.8
467
|
Verified
Platform Data
8.8
99
9.9
464
|
Verified
8.7
66
9.9
463
|
Verified
8.9
102
9.9
470
|
Verified
8.7
66
9.9
466
|
Verified
Platform Additional Functionality
9.0
108
9.8
465
|
Verified
8.5
63
9.9
458
|
Verified
8.5
56
9.9
470
|
Verified
Feedback Management
Not enough data
10.0
203
Not enough data
10.0
203
Not enough data
10.0
203
Feedback Analysis
Not enough data
10.0
204
Not enough data
9.8
202
Not enough data
10.0
203
Feedback Sources
Not enough data
10.0
202
Not enough data
10.0
204
Not enough data
9.5
202
Not enough data
10.0
200
Generative AI
Not enough data
10.0
59
Not enough data
Feature Not Available
Generative AI
Not enough data
10.0
58
Not enough data
Feature Not Available
Survey Management
Not enough data
10.0
287
Not enough data
10.0
266
Not enough data
10.0
265
Not enough data
9.6
260
Process Management
Not enough data
10.0
261
Not enough data
10.0
261
Not enough data
10.0
264
Not enough data
10.0
276
System Management
Not enough data
10.0
239
Not enough data
10.0
233
Analysis
9.0
107
9.9
474
9.0
112
9.9
475
9.2
102
9.9
459
8.9
106
9.9
458
9.1
111
9.9
460
Reporting
9.3
121
10.0
461
8.6
114
9.9
461
8.8
103
9.9
459
8.9
106
10.0
454
Metrics
9.2
23
10.0
449
9.3
20
9.9
459
8.8
17
10.0
460
8.8
13
10.0
457
9.0
22
10.0
462
Variation Testing
9.0
5
10.0
422
Not enough data
10.0
422
9.3
12
10.0
425
9.3
10
10.0
430
9.0
5
10.0
420
Not enough data
10.0
423
Reporting
9.0
13
10.0
452
9.0
14
10.0
450
Personalization
8.1
9
10.0
439
9.2
8
10.0
422
9.0
10
10.0
418
Administration
8.1
8
10.0
420
8.8
8
10.0
421
9.4
15
10.0
423
9.5
13
10.0
423
Categories
Categories
Shared Categories
Contentsquare and Glassbox are categorized as Customer Journey Mapping, Digital Experience Monitoring (DEM), Product Analytics, Session Replay, Customer Journey Analytics, Heatmap Tools, Mobile App Analytics, Mobile App Optimization, and Digital Analytics
Unique Categories
Contentsquare has no unique categories
Glassbox is categorized as E-Commerce Analytics, User Research, Enterprise Feedback Management, and Feedback Analytics
Reviews
Reviewers' Company Size
Contentsquare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
18.8%
Apparel & Fashion
12.7%
Telecommunications
6.1%
Computer Software
4.7%
Insurance
4.5%
Other
53.2%
Financial Services
35.5%
Insurance
12.0%
Retail
11.3%
Telecommunications
5.6%
Banking
3.6%
Other
32.0%
Most Helpful Reviews
Contentsquare
Most Helpful Favorable Review
Steve B.
Verified User in Hospital & Health Care
The ability to track actual real user visits and replay them alongside a perspective on real world conversion funnels was excellent and complemented the google analytics software. Found that the product was very cost effective and informative and in...
Most Helpful Critical Review
Verified User in Entertainment
The product is quite pricey. It supports only Internet Explorer and Firefox but not Chrome.
Glassbox
Most Helpful Favorable Review
Thomas O.
Verified User in Financial Services
Well first of all its really easy to use and to get setup. literally I was up and running in a few hours. In terms of looking up sessions - I can find all sessions I need very quickly based on any kind of attribute or piece of data which was part of the...
Most Helpful Critical Review
Logan J.
Verified User in Banking
It may be my lack of experience with the tool but I have feel like Glassbox is clunky.
Steve B.
Verified User in Hospital & Health Care
The ability to track actual real user visits and replay them alongside a perspective on real world conversion funnels was excellent and complemented the google analytics software. Found that the product was very cost effective and informative and in...
Thomas O.
Verified User in Financial Services
Well first of all its really easy to use and to get setup. literally I was up and running in a few hours. In terms of looking up sessions - I can find all sessions I need very quickly based on any kind of attribute or piece of data which was part of the...
Verified User in Entertainment
The product is quite pricey. It supports only Internet Explorer and Firefox but not Chrome.
Logan J.
Verified User in Banking
It may be my lack of experience with the tool but I have feel like Glassbox is clunky.
Alternatives
Discussions
Contentsquare has no discussions with answers
When do we get to utilize Customer Journey Maps?
2 comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
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