Compare Comm100 Live Chat and LiveChat 
At a Glance
Market Segments
Small-Business (47.8% of reviews)
Small-Business (44.9% of reviews)
Entry-Level Pricing
$31.00 1 Agent Per Month
$20.00
Comm100 Live Chat
Star Rating
(27)4.2 out of 5
Market Segments
Small-Business (47.8% of reviews)
Entry-Level Pricing
$31.00 1 Agent Per Month
Browse all 6 pricing plansLiveChat
Star Rating
(755)4.5 out of 5
Market Segments
Small-Business (44.9% of reviews)
Entry-Level Pricing
$20.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in ease of use with a score of 9.3, while Comm100 Live Chat has a slightly lower score of 8.9. Reviewers mention that LiveChat's intuitive interface makes it easy for new users to get started quickly.
- Reviewers say that LiveChat offers superior ticket creation and response user experiences, scoring 9.2 and 9.1 respectively, compared to Comm100's absence of these specific scores. Users on G2 highlight the seamless workflow and automation features in LiveChat that enhance productivity.
- G2 users mention that LiveChat's pop-up chat feature is rated at 9.2, while Comm100 Live Chat scores higher at 9.5. However, users report that LiveChat's customization options allow for a more tailored chat experience, which is a significant advantage for businesses looking to personalize interactions.
- Users say that LiveChat's customer portal and email-to-case features both score 9.3, indicating strong performance in managing customer interactions. In contrast, Comm100's social integration and voice features score lower, suggesting a potential gap in multi-channel support.
- Reviewers mention that LiveChat's reporting and dashboard features are rated at 9.0 and 9.1, respectively, providing users with valuable insights into their chat performance. Users on G2 express that Comm100's reporting capabilities are less robust, which may hinder data-driven decision-making.
- Users report that LiveChat's quality of support is rated at 9.1, while Comm100's support quality is slightly lower at 8.9. Reviewers mention that LiveChat's responsive customer service team is a key factor in their satisfaction with the product.
Pricing
Entry-Level Pricing
Comm100 Live Chat
Live Chat Startup
$31.00
1 Agent Per Month
- Live Chat
- Configurable chat button and window
- Multi-language chat
LiveChat
Starter
$20.00
When you just set up your small office / home office.
- 60-day chat history
- Basic chat customization
- Agent availability
Free Trial
Comm100 Live Chat
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
9.0
23
9.1
680
Ease of Use
8.9
23
9.3
679
Ease of Setup
8.3
15
9.0
261
Ease of Admin
9.0
14
9.1
257
Quality of Support
8.9
22
9.1
630
Has the product been a good partner in doing business?
8.3
14
9.0
249
Product Direction (% positive)
7.5
23
8.3
673
Features by Category
Ticket and Case Management
Not enough data
9.2
243
Not enough data
9.1
241
Not enough data
9.0
235
Not enough data
9.2
250
Not enough data
8.6
153
Not enough data
9.0
228
Not enough data
9.1
227
Not enough data
8.9
139
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.3
217
|
Verified
Not enough data
9.3
229
|
Verified
Not enough data
9.4
261
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
105
Platform
Not enough data
9.1
77
|
Verified
8.1
14
|
Verified
8.4
275
|
Verified
Not enough data
9.3
83
|
Verified
Not enough data
8.9
70
|
Verified
Not enough data
9.0
209
|
Verified
Not enough data
9.1
213
|
Verified
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feature Not Available
Communication
9.5
16
|
Verified
9.1
315
|
Verified
9.1
16
|
Verified
8.9
319
|
Verified
7.1
8
8.4
216
8.8
10
|
Verified
8.8
264
|
Verified
Not enough data
8.8
25
Internal Use
8.1
14
|
Verified
8.4
275
|
Verified
Not enough data
8.8
296
|
Verified
7.7
11
|
Verified
8.6
246
|
Verified
Not enough data
8.6
252
|
Verified
Not enough data
8.7
238
|
Verified
7.9
11
|
Verified
8.4
244
|
Verified
Reviews
Reviewers' Company Size
Comm100 Live Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.0%
Retail
12.0%
Information Technology and Services
12.0%
Higher Education
8.0%
Utilities
4.0%
Other
48.0%
Computer Software
8.9%
Information Technology and Services
8.5%
Retail
6.0%
Financial Services
4.1%
Internet
3.8%
Other
68.8%
Most Helpful Reviews
Comm100 Live Chat
Most Helpful Favorable Review
Jason L.
Verified User in Biotechnology
Multiple campaigns, multiple language supports, great reporting features and analytics, great support. Auto translator within chat is extremely useful and accurate, allowing for us to communicate with a variety of customers from all over the world.
Most Helpful Critical Review
Athul S.
Verified User in Computer Software
There are so many other free chatroom's available so don't seem ordinary. The boat don't seems working nice. Its android app could have bean better interface.
LiveChat
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Most Helpful Critical Review
Benjamin M.
Verified User in Education Management
Not nearly as effective as native apps to devices
Jason L.
Verified User in Biotechnology
Multiple campaigns, multiple language supports, great reporting features and analytics, great support. Auto translator within chat is extremely useful and accurate, allowing for us to communicate with a variety of customers from all over the world.
Eugenio S.
Verified User in Information Technology and Services
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Athul S.
Verified User in Computer Software
There are so many other free chatroom's available so don't seem ordinary. The boat don't seems working nice. Its android app could have bean better interface.
Benjamin M.
Verified User in Education Management
Not nearly as effective as native apps to devices
Discussions
Comm100 Live Chat has no discussions with answers
Can one user respond to multiple chats concurrently?
3 comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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