Compare Comm100 Live Chat and Intercom 
At a Glance
Market Segments
Small-Business (47.8% of reviews)
Small-Business (59.1% of reviews)
Entry-Level Pricing
$31.00 1 Agent Per Month
$39.00 1 Seat Per Month
Comm100 Live Chat
Star Rating
(27)4.2 out of 5
Market Segments
Small-Business (47.8% of reviews)
Entry-Level Pricing
$31.00 1 Agent Per Month
Browse all 6 pricing plansIntercom
Star Rating
(3,360)4.5 out of 5
Market Segments
Small-Business (59.1% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Comm100 Live Chat excels in its Live Chat feature, scoring a remarkable 9.3, which reviewers mention provides a seamless and efficient communication experience. In contrast, Intercom also performs well with a score of 9.6, but users note that its In-App Messaging feature at 9.2 is particularly effective for proactive engagement.
- Reviewers mention that Comm100's Ticket Creation User Experience is rated at 8.7, which users find intuitive and user-friendly. However, Intercom's ticketing system shines with a higher overall user satisfaction, particularly in Ticket Response User Experience at 8.8, indicating a more streamlined process for handling customer inquiries.
- G2 users highlight Comm100's strong Quality of Support at 8.9, with many reviewers appreciating the responsiveness and helpfulness of the support team. In comparison, Intercom's support quality is slightly lower at 8.7, with some users expressing a desire for quicker response times.
- Users on G2 report that Comm100's Customization Interface scores 8.5, allowing for a decent level of personalization in chat settings. However, Intercom's customization capabilities are noted to be more robust, particularly in Personalization features, which scored 9.3, enabling users to tailor interactions more effectively.
- Reviewers mention that Comm100's Multi-Channel Coverage is rated at 8.8, which allows businesses to engage customers across various platforms. Intercom, however, outperforms in this area with a score of 9.0, particularly excelling in Email integration at 9.5, making it a more versatile choice for businesses looking to connect through multiple channels.
- Users say that Comm100's Automation features, particularly in Response Automation at 8.5, are effective but not as advanced as Intercom's offerings. Intercom's Customer Interaction Automation scores an impressive 9.4, with users praising its ability to streamline customer engagement through intelligent automation.
Featured Products
Sponsored
Crescendo.ai
(0)
Customer Self-Service
Visit Website
Sponsored
Product Fruits
(125)
Customer Self-Service
Visit Website
Sponsored
Alhena AI
(34)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
Comm100 Live Chat
Live Chat Startup
$31.00
1 Agent Per Month
- Live Chat
- Configurable chat button and window
- Multi-language chat
Intercom
Essential
$39.00
1 Seat Per Month
The customer support plan for individuals, startups, and small businesses.
- Shared inbox
- Fin AI chatbot
- Public help center
Free Trial
Comm100 Live Chat
Free Trial is available
Intercom
Free Trial is available
Ratings
Meets Requirements
9.0
23
8.8
2,541
Ease of Use
8.9
23
8.9
2,569
Ease of Setup
8.3
15
8.5
1,208
Ease of Admin
9.0
14
8.7
1,149
Quality of Support
8.9
22
8.7
2,442
Has the product been a good partner in doing business?
8.3
14
8.8
1,149
Product Direction (% positive)
7.5
23
8.8
2,393
Features by Category
Ticket and Case Management
Not enough data
8.7
999
|
Verified
Not enough data
8.8
1017
|
Verified
Not enough data
8.7
992
|
Verified
Not enough data
8.6
1040
|
Verified
Not enough data
8.4
581
|
Verified
Not enough data
8.9
1038
|
Verified
Not enough data
8.8
961
|
Verified
Not enough data
8.7
862
|
Verified
Generative AI
Not enough data
8.3
160
Not enough data
8.3
161
Communication Channels
Not enough data
9.0
792
|
Verified
Not enough data
8.8
992
|
Verified
Not enough data
9.4
1164
|
Verified
Not enough data
8.4
717
Not enough data
7.7
432
Platform
Not enough data
8.3
601
|
Verified
8.1
14
|
Verified
8.3
1099
|
Verified
Not enough data
8.8
705
|
Verified
Not enough data
8.7
671
|
Verified
Not enough data
8.1
899
|
Verified
Not enough data
8.1
902
|
Verified
Messenger
Not enough data
8.8
369
|
Verified
Not enough data
8.1
350
|
Verified
Not enough data
9.3
465
|
Verified
Not enough data
8.5
313
|
Verified
Channels
Not enough data
8.1
281
|
Verified
Not enough data
9.0
426
|
Verified
Not enough data
8.0
195
|
Verified
Not enough data
7.4
109
Not enough data
8.2
219
|
Verified
Customers
Not enough data
8.8
417
|
Verified
Not enough data
8.6
421
|
Verified
Not enough data
8.2
424
|
Verified
Not enough data
8.4
375
|
Verified
Not enough data
8.2
367
|
Verified
User Analysis
Not enough data
8.6
137
Not enough data
8.3
154
User Support
Not enough data
9.1
164
Not enough data
8.1
116
Not enough data
8.8
148
Walkthrough Type
Not enough data
8.9
133
Not enough data
9.0
144
Channels
Not enough data
8.8
186
Not enough data
8.4
177
Not enough data
7.6
168
Design
Not enough data
8.6
183
Not enough data
8.5
185
Not enough data
8.8
191
Not enough data
8.8
182
Not enough data
8.8
176
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
9.2
61
Not enough data
9.1
63
Not enough data
9.0
61
Automation - AI Agents
Not enough data
8.5
41
Not enough data
9.1
43
Not enough data
Feature Not Available
Not enough data
8.3
42
Not enough data
9.0
42
Platform
Not enough data
9.3
60
Not enough data
9.0
60
Not enough data
9.1
60
Autonomy - AI Agents
Not enough data
8.6
43
Not enough data
8.8
44
Not enough data
8.8
43
Not enough data
8.8
45
Generative AI
Not enough data
Feature Not Available
Not enough data
9.0
30
Responses
Not enough data
8.8
510
Not enough data
8.8
501
Not enough data
9.1
499
Not enough data
8.9
475
Not enough data
8.7
399
Platform
Not enough data
9.5
526
Not enough data
8.9
499
Not enough data
8.8
495
Not enough data
8.7
478
Not enough data
8.5
339
Not enough data
8.9
445
Not enough data
8.9
501
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
63
Conversational Platform
Not enough data
8.7
983
Not enough data
8.7
762
Not enough data
8.8
784
Not enough data
9.0
706
Support Automation
Not enough data
8.7
787
Not enough data
8.7
827
Not enough data
8.7
445
Not enough data
8.8
735
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
8.8
100
Not enough data
8.0
91
Not enough data
9.2
102
Automation
Not enough data
8.7
100
Not enough data
8.6
105
Not enough data
8.7
97
Artificial Intelligence
Not enough data
8.7
99
Not enough data
8.9
97
Not enough data
8.5
99
Generative AI
Not enough data
8.4
192
Feature Not Available
8.4
191
Feature Not Available
Feature Not Available
Communication
9.5
16
|
Verified
9.3
1320
|
Verified
9.1
16
|
Verified
8.9
1328
|
Verified
7.1
8
8.8
1077
|
Verified
8.8
10
|
Verified
9.2
1241
|
Verified
Not enough data
8.6
485
Internal Use
8.1
14
|
Verified
8.3
1099
|
Verified
Not enough data
8.8
983
|
Verified
7.7
11
|
Verified
8.4
935
|
Verified
Not enough data
8.7
1132
|
Verified
Not enough data
9.0
1206
|
Verified
7.9
11
|
Verified
8.6
1174
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
9.0
569
Not enough data
9.0
568
Not enough data
Feature Not Available
Not enough data
8.3
408
Not enough data
8.5
454
Self-Service Platform
Not enough data
8.7
451
Not enough data
8.8
456
Not enough data
8.4
393
Not enough data
8.8
440
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
77
Not enough data
9.0(won by default)
74
Not enough data
9.6(won by default)
77
Channels
Not enough data
9.5(won by default)
77
Not enough data
8.8(won by default)
76
Not enough data
9.5(won by default)
80
Not enough data
8.5(won by default)
70
Not enough data
8.8(won by default)
72
Insight
Not enough data
9.2(won by default)
75
Not enough data
9.3(won by default)
76
Not enough data
8.9(won by default)
72
Not enough data
9.4(won by default)
72
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Comm100 Live Chat and Intercom are categorized as Live Chat
Unique Categories
Comm100 Live Chat has no unique categories
Intercom is categorized as Customer Service Automation, Digital Customer Service Platforms, AI Agents, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Comm100 Live Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.0%
Retail
12.0%
Information Technology and Services
12.0%
Higher Education
8.0%
Utilities
4.0%
Other
48.0%
Computer Software
26.1%
Information Technology and Services
13.2%
Financial Services
7.4%
Internet
5.3%
Marketing and Advertising
4.9%
Other
43.1%
Most Helpful Reviews
Comm100 Live Chat
Most Helpful Favorable Review
Jason L.
Verified User in Biotechnology
Multiple campaigns, multiple language supports, great reporting features and analytics, great support. Auto translator within chat is extremely useful and accurate, allowing for us to communicate with a variety of customers from all over the world.
Most Helpful Critical Review
Athul S.
Verified User in Computer Software
There are so many other free chatroom's available so don't seem ordinary. The boat don't seems working nice. Its android app could have bean better interface.
Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Jason L.
Verified User in Biotechnology
Multiple campaigns, multiple language supports, great reporting features and analytics, great support. Auto translator within chat is extremely useful and accurate, allowing for us to communicate with a variety of customers from all over the world.
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Athul S.
Verified User in Computer Software
There are so many other free chatroom's available so don't seem ordinary. The boat don't seems working nice. Its android app could have bean better interface.
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Discussions
Comm100 Live Chat has no discussions with answers
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
