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Compare Coastal and Salesforce Customer Success 
At a Glance
Market Segments
Mid-Market (48.9% of reviews)
Mid-Market (49.5% of reviews)
Entry-Level Pricing
No pricing available
Free
Coastal
Star Rating
(178)5.0 out of 5
Market Segments
Mid-Market (48.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CoastalSalesforce Customer Success
Star Rating
(171)4.5 out of 5
Market Segments
Mid-Market (49.5% of reviews)
Entry-Level Pricing
Free
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Coastal excels in "Technical Expertise" with a score of 9.9, while Salesforce Customer Success received a perfect score of 10.0, indicating that both platforms are highly regarded for their technical capabilities, but Coastal's users particularly appreciate the depth of knowledge from their team.
- Reviewers mention that Coastal's "Go Live Support" is rated at 9.9, which highlights their commitment to ensuring a smooth transition for new users. In contrast, Salesforce Customer Success has a slightly lower score of 9.0, suggesting that while they provide adequate support, there may be room for improvement in this area.
- G2 users indicate that Coastal's "Communication Skills" are rated at 9.9, showcasing their effectiveness in keeping clients informed throughout the project lifecycle. Salesforce Customer Success, with a score of 9.2, is still strong but may not match the level of engagement that Coastal offers.
- Users on G2 report that Coastal's "Resource Allocation" is rated at 9.9, reflecting their ability to effectively manage resources for projects. Salesforce Customer Success, with a score of 9.0, may not be as efficient in this aspect, which could impact project timelines.
- Reviewers say that Coastal's "Professionalism" is rated a perfect 10.0, indicating a high level of respect and integrity in their dealings. Salesforce Customer Success, while still strong at 9.5, may not consistently reach the same level of professionalism as Coastal.
- Users say that both platforms have strong "Needs Assessment" capabilities, each scoring 9.8, but reviewers mention that Coastal's approach is more tailored to mid-market clients, making it a better fit for businesses in that segment compared to Salesforce Customer Success.
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Pricing
Entry-Level Pricing
Coastal
No pricing availableSalesforce Customer Success
Standard Success Plan
Free
Explore self-guided resources, like online learning, videos, and community advice. Included in all licenses.
- Trailhead
- Help Portal
- Trailblazer Community
Free Trial
Coastal
No trial information availableSalesforce Customer Success
No trial information availableRatings
Quality of Work
9.9
145
9.1
158
Responsiveness
9.9
145
9.1
156
Expertise of Team
9.9
146
9.1
158
Execution Ability
9.9
143
9.1
156
Communication Skills
9.9
146
9.2
155
Professionalism
10.0
146
9.5
154
Has the product been a good partner in doing business?
9.9
159
9.1
104
Features by Category
Planning
Not enough data
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Not enough data
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Delivery
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Support
Not enough data
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Planning
Not enough data
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Delivery
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Planning
Not enough data
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Delivery
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Planning
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Delivery
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Support
Not enough data
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Not enough data
Not enough data
Not enough data
Team Quality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Coastal and Salesforce Customer Success are categorized as Salesforce Consulting Services
Expertise for Salesforce Ecosystem
Shared Salesforce Consulting Services Expertise
Coastal and Salesforce Customer Success have expertises for Salesforce Consulting Services in Einstein AI, Education Cloud, Experience Cloud, Customer 360 Platform, Marketing Cloud, Nonprofit Cloud, Revenue Cloud, Sales Cloud, Industry Products, and Service Cloud
Unique Salesforce Consulting Services Expertise
Salesforce Customer Success has expertises for Salesforce Consulting Services in Commerce Cloud
Reviews
Reviewers' Company Size
Coastal
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
16.3%
Information Technology and Services
7.3%
Hospital & Health Care
6.7%
Computer Software
5.1%
Higher Education
4.5%
Other
60.1%
Financial Services
11.4%
Manufacturing
7.8%
Information Technology and Services
7.8%
Computer Software
7.2%
Insurance
5.4%
Other
60.2%
Most Helpful Reviews
Coastal
Most Helpful Favorable Review
Verified User in Building Materials
We discussed the scope of the project quite extensively and they were able to customize to our needs. We first started with smaller projects and as we got more comfortable, expanded to larger things. We primarily worked with the same team members who...
Most Helpful Critical Review
Salesforce Customer Success
Most Helpful Favorable Review
Verified User in Financial Services
I like that they are able to not only able to tell me how to fix the issue I was having, but what caused it and how to prevent it in the future to prevent more problems. They quickly understood the issue at hand and were able to provide a resolution.
Most Helpful Critical Review
Ariko M.
Verified User in Consulting
I feel that inappropriate and misleading AI is unnecessary. There is hope for how much appropriate guidance the co-pilot will provide in the future.
Verified User in Building Materials
We discussed the scope of the project quite extensively and they were able to customize to our needs. We first started with smaller projects and as we got more comfortable, expanded to larger things. We primarily worked with the same team members who...
Verified User in Financial Services
I like that they are able to not only able to tell me how to fix the issue I was having, but what caused it and how to prevent it in the future to prevent more problems. They quickly understood the issue at hand and were able to provide a resolution.
Ariko M.
Verified User in Consulting
I feel that inappropriate and misleading AI is unnecessary. There is hope for how much appropriate guidance the co-pilot will provide in the future.
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