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Salesforce Customer Success

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Salesforce Customer Success Pricing Overview

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Salesforce Customer Success at a glance

From easy-to-use resources to embedded experts, find the right level of support and expert guidance for your business.

Salesforce Customer Success has 4 pricing editions. Look at different pricing editions below and see what edition and features meet your budget and needs.

Name	Price	Features
Standard Success Plan	Free	Explore self-guided resources, like online learning, videos, and community advice. Included in all licenses. Trailhead Help Portal Trailblazer Community
Premier Success Plan	Contact Us	Get additional expert help, adoption guidance, coaching, and live support. Expert Coaching Sessions and Office Hours 24/7/365 phone & online support, 24/5/365 chat support, 1 hr response for business-stopping issues Developer support to analyze and troubleshoot custom code
Signature Success Plan	Contact Us	Add our most personalized expertise, proactive services, event readiness, and more. Technical Account Management Insights & Recommendations from your Customer Success Score Real-time monitoring and optimization Technical Health Reviews, Key Event Management Fastest response (15 mins) for critical issues
Professional Services	Contact Us	Go live with your implementation faster, reach your goals, and keep innovating to maximize your value from Salesforce. Visioning Strategic Planning Implementation Run & Innovate

Salesforce Customer Success pricing & plans

Pricing information for Salesforce Customer Success is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Salesforce Customer Success must be conducted with the seller.

This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

Pricing information was last updated on October 10, 2024

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Salesforce Customer Success Pricing Reviews

AN

Arvind N.

Senior Inside Sales Manager

Enterprise(> 1000 emp.)

Validated Reviewer

Review source: G2 invite

Incentivized Review

Feb 15, 2024(Original Feb 08, 2024)

"Multi-tiered assistance and progression of issues to higher levels."

What do you like best about Salesforce Customer Success?

Quick replies and various communication channels utilized. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Customer Success?

I encountered no negative aspects while collaborating with SF Customer Success. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Customer Success:

If the quality of service I received reflects their typical approach, I highly recommend engaging with them. Despite not having a paid higher-level service plan, what I received exceeded expectations by a significant margin. Review collected by and hosted on G2.com.

What problems is Salesforce Customer Success solving and how is that benefiting you?

I encountered a challenge transferring data from a testing environment to a production one, which I couldn't resolve independently. I contacted SF Customer Success through the website and quickly received a case assignment and support engineer. Despite an estimated resolution time of up to 3 business days (due to lacking a higher level support license), the issue was resolved within 24 hours. The initial support engineer reached out within 6 hours, and when escalation was needed, it was handled promptly. Both levels of support communicated via email and phone, ultimately providing a thorough resolution to my issue. I'm very grateful for their service-oriented and effective approach to problem-solving. Review collected by and hosted on G2.com.

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RP

Ravi P.

Provider Outreach Specialist

Enterprise(> 1000 emp.)

Validated Reviewer

Review source: G2 invite on behalf of seller

Incentivized Review

Jun 24, 2024

"A helpful tool, with limits"

What do you like best about Salesforce Customer Success?

Low code solutions make simple work very easy and quick. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Customer Success?

When there is a big update, it made a lot of old work feel redundant. Review collected by and hosted on G2.com.

What problems is Salesforce Customer Success solving and how is that benefiting you?

It's a quick and effective way to update many old systems to a modern, unified, intuitive system. Review collected by and hosted on G2.com.

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Response from Madalyn Deegan of Salesforce Customer Success

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Jul 26, 2024

Thank you for sharing your feedback about Salesforce Customer Success. We're glad you find our low-code solutions quick and effective.

We apologize for any inconvenience caused by big updates making old work feel redundant. We're actively working on enhancing our update process to minimize disruptions.

Your input helps us improve, and we're committed to providing you with a modern, unified, and intuitive system. If you have any further concerns or need assistance, please reach out to us directly.

Thank you for choosing Salesforce Customer Success.

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