Compare Click & Pledge and iATS Payments 
- Users report that iATS Payments excels in "Ease of Use" with a score of 8.4, while Click & Pledge falls short with a score of 6.4, making iATS Payments a more user-friendly option for small businesses.
- Reviewers mention that iATS Payments offers superior "Quality of Support" with a score of 8.6, compared to Click & Pledge's 6.4, indicating that users find iATS Payments more reliable when seeking assistance.
- G2 users highlight that iATS Payments has a more robust "Recurring Donations" feature, allowing for easier management of ongoing contributions, whereas Click & Pledge's functionality in this area is often described as less intuitive.
- Users on G2 appreciate iATS Payments' "Online Donation Portal" for its seamless integration and user experience, while Click & Pledge's portal is noted to have a steeper learning curve, which can hinder quick adoption.
- Reviewers say that iATS Payments provides better "Automation" capabilities, streamlining processes for small businesses, while Click & Pledge's automation features are seen as limited and less effective.
- Users report that iATS Payments has a more favorable "Product Direction" with a positive score of 6.4, suggesting a clearer vision for future updates, while Click & Pledge's score of 6.7 indicates some uncertainty among users regarding its development trajectory.
I like that C&P directly integrates into Salesforce. I like that their forms include everything we need them to include. I am not using C&P in my new role, but I have been searching for this type of service at my new job. I cannot find another group that...
- Forms are ugly and customization is limited, fundraising pages have almost no customization - Confusing to use & terrible documentation - Support takes weeks to answer basic questions - Sync to Salesforce is very limited and hard to set up, sometimes just...
Things I like might be how easy it is to navigate though the information and that it could easily be implemented to process online donations and the customer service is always active at any time for any inconvenience.
We no longer are using iATS. But when we were, it was frustrating on how fees were netted out of the account and made a lot of extra work for our accounting team.
I like that C&P directly integrates into Salesforce. I like that their forms include everything we need them to include. I am not using C&P in my new role, but I have been searching for this type of service at my new job. I cannot find another group that...
Things I like might be how easy it is to navigate though the information and that it could easily be implemented to process online donations and the customer service is always active at any time for any inconvenience.
- Forms are ugly and customization is limited, fundraising pages have almost no customization - Confusing to use & terrible documentation - Support takes weeks to answer basic questions - Sync to Salesforce is very limited and hard to set up, sometimes just...
We no longer are using iATS. But when we were, it was frustrating on how fees were netted out of the account and made a lot of extra work for our accounting team.
