Compare CiviCRM and Zoho CRM 
At a Glance
Market Segments
Small-Business (88.1% of reviews)
Small-Business (61.8% of reviews)
Entry-Level Pricing
Open Source License
Free
CiviCRM
Star Rating
(84)3.9 out of 5
Market Segments
Small-Business (88.1% of reviews)
Entry-Level Pricing
Open Source License
Learn more about CiviCRMZoho CRM
Star Rating
(2,743)4.1 out of 5
Market Segments
Small-Business (61.8% of reviews)
Entry-Level Pricing
Free
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CiviCRM vs Zoho CRM
When assessing the two solutions, reviewers found Zoho CRM easier to use, set up, and administer. Reviewers also preferred doing business with Zoho CRM overall.
- Reviewers felt that Zoho CRM meets the needs of their business better than CiviCRM.
- When comparing quality of ongoing product support, reviewers felt that Zoho CRM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of CiviCRM over Zoho CRM.
Pricing
Entry-Level Pricing
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
CiviCRM
No trial information availableZoho CRM
Free Trial is available
Ratings
Meets Requirements
7.8
40
8.4
2,326
Ease of Use
6.8
39
8.2
2,336
Ease of Setup
5.9
29
7.8
1,064
Ease of Admin
7.1
30
8.0
974
Quality of Support
7.0
35
7.6
2,126
Has the product been a good partner in doing business?
7.8
29
8.0
952
Product Direction (% positive)
8.0
41
7.9
2,262
Features by Category
Sales Force Automation
Not enough data
8.5
1507
|
Verified
Not enough data
8.2
766
|
Verified
Not enough data
8.1
1431
|
Verified
Not enough data
8.1
1515
|
Verified
Not enough data
7.7
1082
|
Verified
Not enough data
8.3
563
|
Verified
Not enough data
7.9
1111
|
Verified
Not enough data
7.9
1098
|
Verified
Not enough data
8.2
1213
|
Verified
Marketing Automation
Not enough data
8.0
1232
|
Verified
Not enough data
7.9
1195
|
Verified
Not enough data
8.3
1408
|
Verified
Not enough data
7.9
1025
|
Verified
Customer Support
Not enough data
8.0
1095
|
Verified
Not enough data
7.8
1098
|
Verified
Not enough data
7.9
1132
|
Verified
Not enough data
7.7
970
|
Verified
Not enough data
8.0
1011
|
Verified
Reporting & Analytics
Not enough data
8.1
1391
|
Verified
Not enough data
8.1
1448
|
Verified
Not enough data
8.0
949
|
Verified
Mobile & Social
Not enough data
8.0
981
|
Verified
Not enough data
8.0
993
|
Verified
Not enough data
7.9
1097
|
Verified
Platform
Not enough data
8.0
740
|
Verified
Not enough data
8.1
716
|
Verified
Not enough data
8.4
746
|
Verified
Not enough data
8.0
540
|
Verified
Not enough data
7.7
443
|
Verified
Not enough data
8.0
614
|
Verified
Not enough data
8.3
732
|
Verified
Not enough data
8.0
562
|
Verified
Integration
Not enough data
8.3
556
|
Verified
Not enough data
8.0
539
|
Verified
Not enough data
7.9
508
|
Verified
Generative AI
Not enough data
Feature Not Available
Configuration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
42
Not enough data
8.2
39
Not enough data
8.4
43
Not enough data
8.4
45
Pricing
Not enough data
8.1
44
Not enough data
7.7
39
Not enough data
8.0
38
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.6
39
Quoting
Not enough data
8.3
41
Not enough data
8.2
36
Not enough data
8.1
37
Not enough data
8.3
36
Not enough data
8.0
40
Not enough data
8.4
37
Admin
Not enough data
8.1
68
Not enough data
7.5
63
Not enough data
8.0
66
Not enough data
8.1
63
Channels
Not enough data
8.0
42
Not enough data
8.0
40
Not enough data
7.4
38
Not enough data
8.0
35
Platform
Not enough data
8.3
68
Not enough data
7.9
63
Not enough data
7.6
57
Not enough data
8.3
69
Not enough data
8.4
68
Not enough data
8.3
70
Competition
Not enough data
8.7
57
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
7.9
17
Integrations
Not enough data
8.9
60
|
Verified
Not enough data
8.7
58
Not enough data
8.7
44
Platform
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
8.8
57
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.8
62
|
Verified
Employee Features
Not enough data
8.9
65
|
Verified
Not enough data
8.8
67
|
Verified
Not enough data
8.9
67
|
Verified
Lead Facilitation
Not enough data
8.4
64
Not enough data
8.7
65
Not enough data
8.7
65
Not enough data
8.8
65
Organization
Not enough data
8.6
66
Not enough data
8.3
65
Not enough data
8.5
65
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
67
Sales Analysis
Not enough data
8.4
61
Not enough data
8.5
65
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.7
114
Not enough data
8.8
112
Not enough data
8.2
102
Not enough data
8.1
97
Not enough data
8.9
110
Not enough data
8.8
110
Not enough data
8.4
105
Repeatability and Reportability
Not enough data
8.4
102
Not enough data
8.5
106
Not enough data
8.6
100
Not enough data
8.1
96
Not enough data
8.0
79
AI and Automation
Not enough data
8.5
104
Not enough data
8.6
103
Not enough data
8.4
99
Not enough data
8.2
91
Not enough data
8.0
85
Generative AI
Not enough data
Feature Not Available
Customer Requirements
Not enough data
8.1
36
Not enough data
8.1
35
Not enough data
8.2
37
Contracts
Not enough data
8.1
35
Not enough data
7.9
32
Not enough data
8.1
35
Revenue
Not enough data
8.5
36
Not enough data
8.3
35
Not enough data
8.4
33
Platform Basics
Not enough data
8.5
79
Not enough data
8.6
74
Not enough data
8.6
78
Not enough data
8.5
70
Not enough data
8.8
37
Constituent Management
8.8
11
|
Verified
Not enough data
8.0
10
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
Marketing Automation
8.3
11
|
Verified
Not enough data
6.7
5
|
Verified
Not enough data
7.9
8
|
Verified
Not enough data
6.7
5
|
Verified
Not enough data
Workflow Automation
7.3
8
|
Verified
Not enough data
8.5
11
|
Verified
Not enough data
6.7
5
|
Verified
Not enough data
Reporting & Analytics
7.9
7
|
Verified
Not enough data
7.7
8
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
Integrations
7.0
5
|
Verified
Not enough data
8.3
8
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
8.9
66
Not enough data
8.6
63
Not enough data
8.5
63
Not enough data
8.6
64
Not enough data
8.5
62
Collaboration
Not enough data
8.7
63
Not enough data
8.5
65
Not enough data
9.0
67
Not enough data
8.9
70
Not enough data
8.6
64
Not enough data
8.6
62
Data Sourcing
Not enough data
8.1
105
Not enough data
8.3
109
Not enough data
8.2
103
Not enough data
8.5
114
Not enough data
8.4
105
Predictive Analytics
Not enough data
8.5
106
Not enough data
8.2
99
Not enough data
8.0
86
Not enough data
8.1
92
Sales Management
Not enough data
8.3
112
Not enough data
8.2
91
Not enough data
8.4
105
Not enough data
8.6
112
Analytics
Not enough data
8.2
98
Not enough data
8.3
104
Not enough data
8.3
105
Customizations
Not enough data
8.7
109
Not enough data
8.7
107
Not enough data
8.7
107
Not enough data
8.7
103
Not enough data
8.5
108
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
8.2
123
|
Verified
Not enough data
8.3
130
|
Verified
Not enough data
8.0
122
|
Verified
Not enough data
8.3
131
|
Verified
Personalization
Not enough data
8.5
147
|
Verified
Not enough data
8.5
148
|
Verified
Not enough data
8.5
154
|
Verified
Not enough data
8.3
141
|
Verified
Administrative
Not enough data
8.4
140
|
Verified
Not enough data
8.4
143
|
Verified
Not enough data
8.3
132
Categories
Categories
Shared Categories
CiviCRM and Zoho CRM share no categories
Unique Categories
CiviCRM is categorized as Nonprofit CRM
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Quote Management, Email Tracking, Sales Gamification, Sales Performance Management, CRM, CPQ, and Sales Platforms
Reviews
Reviewers' Company Size
CiviCRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
28.6%
Public Relations and Communications
6.1%
International Affairs
6.1%
Information Technology and Services
6.1%
Health, Wellness and Fitness
6.1%
Other
46.9%
Information Technology and Services
16.7%
Computer Software
9.9%
Marketing and Advertising
9.1%
Real Estate
3.6%
Financial Services
3.5%
Other
57.3%
Most Helpful Reviews
CiviCRM
Most Helpful Favorable Review
Kellie B.
Verified User in Fund-Raising
CiviCRM is both comprehensive and flexible. It lets us see the range of activities community members take to support our work from donating, to showing up at an event, to emailing their government representatives. CiviCRM is also an open platform, meaning...
Most Helpful Critical Review
Verified User in Environmental Services
Civi does not integrate important aspects for nonprofits like donor profiles and mailing lists, etc.
Zoho CRM
Most Helpful Favorable Review
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Most Helpful Critical Review
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Kellie B.
Verified User in Fund-Raising
CiviCRM is both comprehensive and flexible. It lets us see the range of activities community members take to support our work from donating, to showing up at an event, to emailing their government representatives. CiviCRM is also an open platform, meaning...
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Verified User in Environmental Services
Civi does not integrate important aspects for nonprofits like donor profiles and mailing lists, etc.
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Alternatives
Discussions
Do any of the reviewers of CiviCRM have integration with an ERP or Accounting solution (Quickbooks, Sage, Dynamics, etc.)?
2 comments
JM
CiviCRM comes with integration with QuickBooks via .iif (Intuit Interchange Format) files. Bookkeeping transactions can also be exported as .csv files and...Read more
Are there any courses available to help non-current-users become more familiar with the system?
1 comment
JM
There are online classes offered through CIVICRM.orgRead more
CiviCRM has no more discussions with answers
What have you found better than ZOHO
5 comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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