Compare Chrome Remote Desktop and HelpWire 
At a Glance
Market Segments
Small-Business (54.3% of reviews)
Small-Business (80.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Chrome Remote Desktop
Star Rating
(48)4.2 out of 5
Market Segments
Small-Business (54.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Chrome Remote DesktopHelpWire
Star Rating
(26)4.8 out of 5
Market Segments
Small-Business (80.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about HelpWireSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Chrome Remote Desktop excels in its Ease of Setup with a score of 9.2, making it a straightforward choice for those who need quick access without extensive configuration. In contrast, HelpWire also scores well at 9.4, but reviewers mention that its setup process can be slightly more involved due to additional features.
- Reviewers mention that HelpWire shines in Quality of Support, achieving a score of 9.4, with many users praising the responsiveness and helpfulness of the support team. Chrome Remote Desktop, while still respectable at 8.7, has received feedback indicating that support can be less accessible, particularly for more complex issues.
- Users on G2 highlight HelpWire's superior File Sharing capabilities, scoring an impressive 9.8, which allows for seamless transfer of files during remote sessions. Chrome Remote Desktop, with a score of 8.5, is functional but lacks some of the advanced features that users desire, such as drag-and-drop functionality.
- G2 users report that HelpWire's Session Recording feature is highly rated at 9.3, providing users with the ability to review past sessions for training or troubleshooting purposes. In comparison, Chrome Remote Desktop's score of 7.6 indicates that this feature is either limited or less user-friendly, leading to some dissatisfaction among users.
- Reviewers mention that HelpWire offers robust Unattended Access with a score of 9.5, allowing users to connect to devices without needing someone on the other end. Chrome Remote Desktop, while functional at 8.7, does not provide the same level of reliability or ease of use for unattended sessions, which can be a drawback for users needing consistent access.
- Users say that HelpWire's Multi-Monitor Support is rated at 9.1, enabling users to efficiently manage multiple screens during remote sessions. Chrome Remote Desktop, while also scoring well at 9.1, has received feedback that it can be less intuitive when switching between monitors, which can hinder productivity.
Featured Products
Sponsored
Cobrowse.io
(15)
Remote Support
Visit Website
Pricing
Entry-Level Pricing
Chrome Remote Desktop
No pricing availableHelpWire
No pricing availableFree Trial
Chrome Remote Desktop
No trial information availableHelpWire
No trial information availableRatings
Meets Requirements
8.3
39
9.1
23
Ease of Use
9.1
40
9.4
24
Ease of Setup
9.2
15
9.4
17
Ease of Admin
8.8
15
7.3
5
Quality of Support
8.7
30
9.4
24
Has the product been a good partner in doing business?
8.9
12
9.3
5
Product Direction (% positive)
9.1
38
9.5
22
Features by Category
Administration
Not enough data
9.3
14
Not enough data
9.2
15
Not enough data
8.7
13
Not enough data
8.3
13
Not enough data
9.3
14
Not enough data
9.1
13
Maintenance
Not enough data
9.4
13
Not enough data
8.9
12
Communication
Not enough data
8.9
12
Not enough data
9.0
12
Not enough data
9.0
12
Not enough data
8.6
12
Security
Not enough data
9.3
12
Not enough data
9.2
12
Device Support
Not enough data
8.3
12
Not enough data
8.6
12
Not enough data
9.4
11
Performance
Not enough data
8.9
11
Administration
8.7
20
9.5
11
8.4
19
9.2
11
8.3
20
9.2
10
7.6
18
9.3
10
8.1
17
9.5
10
8.7
18
9.5
10
8.5
17
9.8
11
Platform
8.3
20
9.5
10
8.4
19
8.5
11
8.4
19
9.3
10
7.9
20
9.4
11
Security
7.7
17
9.3
10
8.1
18
9.2
10
7.9
19
9.5
10
Categories
Categories
Shared Categories
Chrome Remote Desktop and HelpWire are categorized as Remote Desktop
Unique Categories
Chrome Remote Desktop has no unique categories
HelpWire is categorized as Remote Support
Reviews
Reviewers' Company Size
Chrome Remote Desktop
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpWire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.0%
Computer Software
13.0%
Computer & Network Security
13.0%
Marketing and Advertising
6.5%
Internet
6.5%
Other
47.8%
Computer Software
12.0%
Writing and Editing
8.0%
Staffing and Recruiting
8.0%
Information Technology and Services
8.0%
E-Learning
8.0%
Other
56.0%
Most Helpful Reviews
Chrome Remote Desktop
Most Helpful Favorable Review
Ho'omana Nathan H.
Verified User in Higher Education
Chrome Remote Desktop is SUPER easy to set up, for you and for your end users, especially if Chrome is already widely integrated within your organization. It's got a good range of features for general remote access, and is easy to set up for single-time...
Most Helpful Critical Review
Verified User in Primary/Secondary Education
The graphics are garbage and lags frequently; it also hates when you close a window or browser tab.
HelpWire
Most Helpful Favorable Review
Saniya S.
Verified User in E-Learning
Ease of Use: The platform is user-friendly, making it accessible for both support agents and customers, with minimal learning curve.
Most Helpful Critical Review
Nilesh K.
Verified User in Entertainment
There are rarely to dislike about, helpwire
Ho'omana Nathan H.
Verified User in Higher Education
Chrome Remote Desktop is SUPER easy to set up, for you and for your end users, especially if Chrome is already widely integrated within your organization. It's got a good range of features for general remote access, and is easy to set up for single-time...
Saniya S.
Verified User in E-Learning
Ease of Use: The platform is user-friendly, making it accessible for both support agents and customers, with minimal learning curve.
Verified User in Primary/Secondary Education
The graphics are garbage and lags frequently; it also hates when you close a window or browser tab.
Nilesh K.
Verified User in Entertainment
There are rarely to dislike about, helpwire
Discussions
What can Chrome Remote Desktop do?
1 comment
CK
Remotely support users with issues or work remotely Read more
Chrome Remote Desktop has no more discussions with answers
HelpWire has no discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
