Compare Chorus by ZoomInfo and Convin.ai 
At a Glance
Market Segments
Mid-Market (64.2% of reviews)
Enterprise (63.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Chorus by ZoomInfo
Star Rating
(2,968)4.5 out of 5
Market Segments
Mid-Market (64.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Chorus by ZoomInfoConvin.ai
Star Rating
(543)4.7 out of 5
Market Segments
Enterprise (63.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Convin.aiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Chorus by ZoomInfo excels in Call Recording with a score of 9.3, while Convin.ai shines even brighter with a score of 9.6, indicating superior clarity and reliability in capturing conversations.
- Reviewers mention that Convin.ai's Machine Learning capabilities are rated at 9.2, outperforming Chorus by ZoomInfo's 8.1, suggesting that Convin.ai offers more advanced analytics and insights derived from call data.
- G2 users highlight that Convin.ai's Quality of Support is rated at 9.6, significantly higher than Chorus by ZoomInfo's 8.9, indicating a more responsive and helpful support team for troubleshooting and guidance.
- Users on G2 report that Convin.ai's AI Text Summarization feature is rated at 9.4, compared to Chorus by ZoomInfo's 9.0, suggesting that Convin.ai provides more concise and effective summaries of conversations.
- Reviewers say that Convin.ai's Customer Scoring feature is rated at 9.3, while Chorus by ZoomInfo's score is lower at 8.4, indicating that Convin.ai offers a more robust system for evaluating customer interactions.
- Users mention that Convin.ai's Engagement features, particularly in Dashboards and Training, are rated at 9.5 and 9.3 respectively, showcasing a more user-friendly interface and effective training resources compared to Chorus by ZoomInfo.
Pricing
Entry-Level Pricing
Chorus by ZoomInfo
No pricing availableConvin.ai
No pricing availableFree Trial
Chorus by ZoomInfo
No trial information availableConvin.ai
Free Trial is available
Ratings
Meets Requirements
9.0
2,399
9.3
509
Ease of Use
8.9
2,397
9.5
513
Ease of Setup
8.7
236
9.2
159
Ease of Admin
8.6
219
9.2
46
Quality of Support
8.9
1,648
9.6
508
Has the product been a good partner in doing business?
9.0
214
9.4
44
Product Direction (% positive)
8.3
2,283
9.8
506
Features by Category
Call Analytics
9.3
1652
|
Verified
9.6
337
8.1
1430
|
Verified
9.2
336
8.3
1562
|
Verified
9.4
337
8.0
899
|
Verified
9.3
324
Agent Performance Management
8.4
955
|
Verified
9.3
334
7.7
1464
|
Verified
9.3
338
8.2
1298
|
Verified
9.4
340
Generative AI
8.9
50
Feature Not Available
Quality Assurance
Not enough data
9.3
419
Not enough data
9.2
420
Not enough data
9.4
421
Engagement
Not enough data
9.3
422
Not enough data
9.5
421
Not enough data
9.3
416
Performance
Not enough data
9.4
421
Not enough data
9.3
421
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Data Sourcing
8.4
108
Not enough data
9.0
138
Not enough data
8.6
103
Not enough data
8.7
129
Not enough data
8.5
113
Not enough data
Predictive Analytics
8.1
104
Not enough data
8.3
108
Not enough data
8.3
109
Not enough data
8.2
99
Not enough data
Sales Management
7.9
106
Not enough data
8.2
104
Not enough data
8.6
112
Not enough data
8.7
145
Not enough data
Training
8.7
1133
|
Verified
Not enough data
8.7
1119
|
Verified
Not enough data
8.4
896
|
Verified
Not enough data
9.1
1263
|
Verified
Not enough data
Feedback
9.0
1241
|
Verified
Not enough data
8.6
928
|
Verified
Not enough data
8.6
896
|
Verified
Not enough data
8.4
783
|
Verified
Not enough data
8.6
875
|
Verified
Not enough data
8.7
923
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Incentives
Feature Not Available
Not enough data
7.9
59
Not enough data
6.1
48
Not enough data
8.0
66
Not enough data
Personalization
8.0
63
Not enough data
7.4
61
|
Verified
Not enough data
8.2
72
|
Verified
Not enough data
7.7
58
|
Verified
Not enough data
Administrative
8.7
67
|
Verified
Not enough data
8.3
63
|
Verified
Not enough data
8.5
61
|
Verified
Not enough data
Categories
Categories
Shared Categories
Chorus by ZoomInfo and Convin.ai are categorized as Conversation Intelligence
Unique Categories
Chorus by ZoomInfo is categorized as Sales Coaching, Sales Analytics, and Sales Performance Management
Convin.ai is categorized as Speech Analytics and Contact Center Quality Assurance
Reviews
Reviewers' Company Size
Chorus by ZoomInfo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Convin.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
43.3%
Information Technology and Services
18.5%
Marketing and Advertising
7.1%
Internet
5.3%
Financial Services
2.8%
Other
23.1%
Education Management
27.1%
Health, Wellness and Fitness
19.5%
Computer Games
13.0%
Insurance
10.7%
Consumer Services
3.9%
Other
25.8%
Most Helpful Reviews
Chorus by ZoomInfo
Most Helpful Favorable Review
Richardson A.
Verified User in Telecommunications
This tool has been a game-changer for our sales team. The recording provides us the ability to efficiently navigate to the important parts of calls and meetings in our sales department. We can also see trends at a higher level. It's also an advantage for...
Most Helpful Critical Review
Verified User in Computer Software
Product functionality is not where it should be to compete with Gong and Outreach, terrible customer relationship management.
Convin.ai
Most Helpful Favorable Review
Shuaib U.
Verified User in Financial Services
Convin is best for accuracy and interface, the navigation and easy access makes it user friendly at view and review reports. Work has got much easier with Convin.
Most Helpful Critical Review
Sourav Y.
Verified User in Education Management
Dislike point is that we can't manually enter our remarks, and AI not thinks like humans and not understand situation-based scenarios, need more improvement for further process.
Richardson A.
Verified User in Telecommunications
This tool has been a game-changer for our sales team. The recording provides us the ability to efficiently navigate to the important parts of calls and meetings in our sales department. We can also see trends at a higher level. It's also an advantage for...
Shuaib U.
Verified User in Financial Services
Convin is best for accuracy and interface, the navigation and easy access makes it user friendly at view and review reports. Work has got much easier with Convin.
Verified User in Computer Software
Product functionality is not where it should be to compete with Gong and Outreach, terrible customer relationship management.
Sourav Y.
Verified User in Education Management
Dislike point is that we can't manually enter our remarks, and AI not thinks like humans and not understand situation-based scenarios, need more improvement for further process.
Discussions
What tools or software are your customers typically integrating Chorus with?
4 comments
RM
SalesforceRead more
What are the legal ramifications related to recording consent?
1 comment
JM
Please provide the text in the Unknown Language that you would like translated into English.Read more
How does Chorus.ai integrate with Salesforce.com?
1 comment
JM
The text you provided is in English. Could you please provide the text in the Unknown Language for translation?Read more
Convin.ai has no more discussions with answers
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