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- Chattermill-vs-Qualtrics Customer Experience
Compare Chattermill and Qualtrics Customer Experience 
At a Glance
Market Segments
Mid-Market (50.3% of reviews)
Enterprise (52.2% of reviews)
Entry-Level Pricing
Custom month
Contact Us
Chattermill
Star Rating
(169)4.5 out of 5
Market Segments
Mid-Market (50.3% of reviews)
Entry-Level Pricing
Custom month
Learn more about ChattermillQualtrics Customer Experience
Star Rating
(548)4.4 out of 5
Market Segments
Enterprise (52.2% of reviews)
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Chattermill excels in its Quality of Support, with a score of 9.3, while Qualtrics Customer Experience has a lower score of 8.5. Reviewers mention that Chattermill's support team is responsive and helpful, making it easier for users to resolve issues quickly.
- Reviewers mention that Chattermill's Ease of Admin is rated at 9.0, significantly higher than Qualtrics' 7.9. Users say that Chattermill's intuitive interface allows for easier management of customer feedback, while Qualtrics can be more complex to navigate.
- G2 users highlight that Chattermill's Feedback Management features, particularly its Tagging and Segmentation capabilities, score 7.9 and 8.1 respectively. In contrast, Qualtrics shines with higher scores of 8.4 for Tagging and 8.6 for Segmentation, indicating that users find Qualtrics more effective for organizing and analyzing feedback.
- Users on G2 report that Chattermill's Generative AI features, particularly AI Text Generation, score 8.3, while Qualtrics offers a better score of 8.7. Reviewers mention that Qualtrics provides more advanced AI capabilities, which enhance the analysis of customer feedback.
- Reviewers mention that Chattermill's Survey Management features, such as Survey Deployment, score 8.5, while Qualtrics has a higher score of 8.8. Users say that Qualtrics offers more robust options for deploying surveys across various channels, making it a preferred choice for comprehensive survey management.
- Users report that Chattermill's Data Visualization capabilities score 8.9, which is on par with its overall performance, while Qualtrics also performs well in this area. However, users mention that Qualtrics provides more customizable visualization options, allowing for deeper insights into customer data.
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Pricing
Entry-Level Pricing
Chattermill
Enterprise
Custom
month
Unify your customer experience analytics in one place to discover insights across the customer journey. Scales with your needs, from one team or business unit to your whole organisation.
- SSO, user management and API access to manage large organisations
- Access to customer success managers, insight analysts and professional service offerings.
- Advanced feature access to scale granular insights and workflows
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Chattermill
No trial information availableQualtrics Customer Experience
No trial information availableRatings
Meets Requirements
8.7
150
8.8
421
Ease of Use
8.7
152
8.5
422
Ease of Setup
8.3
76
7.7
244
Ease of Admin
9.0
49
7.9
241
Quality of Support
9.3
112
8.5
398
Has the product been a good partner in doing business?
9.3
45
8.5
233
Product Direction (% positive)
9.2
148
8.5
400
Features by Category
Quality Assurance
Not enough data
9.2
36
Not enough data
8.9
35
Not enough data
8.4
37
Engagement
Not enough data
8.4
38
Not enough data
8.9
38
Not enough data
8.8
34
Performance
Not enough data
8.7
33
Not enough data
9.3
34
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
9.1
108
Not enough data
8.8
106
Not enough data
8.7
103
Not enough data
7.6
59
Customization
Not enough data
8.4
92
Not enough data
8.4
99
Not enough data
8.6
93
Not enough data
8.4
90
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback Management
7.9
83
8.4
88
8.2
82
8.6
95
8.6
83
8.5
110
Feedback Analysis
8.6
86
8.4
97
8.8
84
8.5
98
8.8
81
8.7
98
Feedback Sources
8.6
74
8.4
90
8.9
75
9.2
112
7.5
57
8.5
78
8.3
70
8.8
81
Generative AI
7.5
44
Feature Not Available
7.6
47
Feature Not Available
Setup
8.3
43
Not enough data
8.5
42
Not enough data
8.8
34
Not enough data
Data
8.7
38
Not enough data
8.9
46
Not enough data
Analysis
8.7
40
Not enough data
8.3
32
Not enough data
8.5
42
Not enough data
8.5
42
Not enough data
8.8
44
Not enough data
8.6
40
Not enough data
Feature Not Available
Not enough data
Customization
8.2
29
Not enough data
8.2
29
Not enough data
7.9
29
Not enough data
Generative AI
7.5
21
Not enough data
8.2
24
Not enough data
Platform
Not enough data
8.5
43
Not enough data
9.2
43
Not enough data
8.9
44
Predictions
Not enough data
9.0
43
Not enough data
8.7
44
Not enough data
Feature Not Available
Not enough data
8.5
43
Not enough data
9.0
44
Not enough data
8.8
44
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
21
Not enough data
8.9(won by default)
23
Not enough data
8.6(won by default)
22
Channels
Not enough data
8.7(won by default)
25
Not enough data
8.7(won by default)
22
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3(won by default)
21
Insight
Not enough data
9.2(won by default)
26
Not enough data
8.7(won by default)
24
Not enough data
8.8(won by default)
23
Not enough data
Feature Not Available
Generative AI
8.6
14
Not enough data
8.7
15
Not enough data
Survey Management
8.7
32
Not enough data
8.6
28
Not enough data
8.9
36
|
Verified
Not enough data
8.6
35
Not enough data
Process Management
8.8
42
|
Verified
Not enough data
8.3
32
Not enough data
8.7
39
|
Verified
Not enough data
8.4
33
Not enough data
System Management
9.0
33
|
Verified
Not enough data
8.7
27
|
Verified
Not enough data
Categories
Categories
Shared Categories
Chattermill and Qualtrics Customer Experience are categorized as Feedback Analytics
Unique Categories
Chattermill is categorized as Text Analysis and Enterprise Feedback Management
Qualtrics Customer Experience is categorized as Genesys AppFoundry Marketplace, Experience Management, SAP Store, Contact Center Quality Assurance, Proactive Customer Retention, and Social Customer Service
Reviews
Reviewers' Company Size
Chattermill
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
15.0%
Financial Services
12.6%
Food & Beverages
9.6%
Information Technology and Services
6.6%
Internet
5.4%
Other
50.9%
Information Technology and Services
13.6%
Higher Education
9.3%
Education Management
7.0%
Computer Software
5.7%
Financial Services
4.9%
Other
59.5%
Most Helpful Reviews
Chattermill
Most Helpful Favorable Review
Verified User in Financial Services
The translations for each NPS comment are really handy
Most Helpful Critical Review
Claudia F.
Verified User in Design
You can't find past information or create reports. It is not easy to find specific information you are looking for
Qualtrics Customer Experience
Most Helpful Favorable Review
Mark S.
Verified User in Financial Services
The thing we like the best about Qualtrics CX is the functionality, once connected and running the dashboards are amazing. We have found the text analytics incredibly insightful, to the point that we put more emphasis on that than the NPS or CES scores.
Most Helpful Critical Review
Verified User in Computer Software
Because the platform works fundamentally differently than most survey platforms, you will create unexpected data integrity challenges for yourself right out of the gate if you are not aware of the platforms' peculiarities. Sales deliberately over-simplifies...
Verified User in Financial Services
The translations for each NPS comment are really handy
Mark S.
Verified User in Financial Services
The thing we like the best about Qualtrics CX is the functionality, once connected and running the dashboards are amazing. We have found the text analytics incredibly insightful, to the point that we put more emphasis on that than the NPS or CES scores.
Claudia F.
Verified User in Design
You can't find past information or create reports. It is not easy to find specific information you are looking for
Verified User in Computer Software
Because the platform works fundamentally differently than most survey platforms, you will create unexpected data integrity challenges for yourself right out of the gate if you are not aware of the platforms' peculiarities. Sales deliberately over-simplifies...
Alternatives
Discussions
Chattermill has no discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 comments
SW
I agree with you.Read more
What is the best way to learn Java scripts and build custom dashboards?
1 comment
AB
The text is in English and refers to a Java training course available in Nagpur. The link provided likely leads to more information about the course offered...Read more
What is qualtrics CX?
1 comment
JS
It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on dataRead more
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