Compare Chatra and Intercom 
At a Glance
Market Segments
Small-Business (72.4% of reviews)
Small-Business (59.0% of reviews)
Entry-Level Pricing
No pricing available
$39.00 1 Seat Per Month
Chatra
Star Rating
(30)4.2 out of 5
Market Segments
Small-Business (72.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ChatraIntercom
Star Rating
(3,324)4.5 out of 5
Market Segments
Small-Business (59.0% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring a remarkable 9.3, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, Chatra's Live Chat feature, while still strong, scores slightly lower at 9.0, indicating a less robust experience.
- Reviewers mention that Intercom's Email Tracking feature is highly effective, achieving a score of 9.5, which allows businesses to monitor customer engagement closely. Chatra, however, scores 8.8 in this area, suggesting it may not provide the same level of insight into email interactions.
- Users on G2 highlight Intercom's superior Knowledge Base functionality, with a score of 9.2, which reviewers say enhances self-service support for customers. Chatra's Knowledge Base, scoring 7.8, is perceived as less comprehensive, potentially limiting user access to information.
- G2 users report that Intercom's Automation capabilities, particularly in Ticket Resolution, score 8.7, indicating a strong ability to streamline support processes. Chatra's automation features, while functional, score lower at 8.5, suggesting room for improvement in efficiency.
- Reviewers mention that Intercom's Customization options are extensive, scoring 8.8, which allows businesses to tailor their messaging and support to specific customer needs. Chatra, with a score of 8.3, offers customization but may not provide the same level of flexibility.
- Users say that Intercom's Proactive Engagement feature, scoring 9.0, is a standout, enabling businesses to reach out to customers before they even ask for help. Chatra's score of 8.7 in this area indicates it offers proactive features but may not be as effective in engaging users preemptively.
Featured Products
Sponsored
Product Fruits
(122)
Live Chat
Visit Website
Sponsored
Customerly
(34)
Live Chat
Visit Website
Pricing
Entry-Level Pricing
Chatra
No pricing availableIntercom
Essential
$39.00
1 Seat Per Month
The customer support plan for individuals, startups, and small businesses.
- Shared inbox
- Fin AI chatbot
- Public help center
Free Trial
Chatra
No trial information availableIntercom
Free Trial is available
Ratings
Meets Requirements
8.8
26
8.8
2,505
Ease of Use
9.1
26
8.9
2,531
Ease of Setup
8.7
10
8.5
1,179
Ease of Admin
8.0
10
8.7
1,130
Quality of Support
8.3
22
8.7
2,407
Has the product been a good partner in doing business?
7.5
10
8.8
1,129
Product Direction (% positive)
8.6
25
8.8
2,355
Features by Category
Ticket and Case Management
Not enough data
8.7
977
|
Verified
Not enough data
8.8
995
|
Verified
Not enough data
8.7
970
|
Verified
Not enough data
8.5
1018
|
Verified
Not enough data
8.4
559
|
Verified
Not enough data
8.9
1016
|
Verified
Not enough data
8.8
940
|
Verified
Not enough data
8.7
840
|
Verified
Generative AI
Not enough data
8.3
139
Not enough data
8.2
140
Communication Channels
Not enough data
9.0
770
|
Verified
Not enough data
8.8
970
|
Verified
Not enough data
9.4
1142
|
Verified
Not enough data
8.4
696
Not enough data
7.7
411
Platform
Not enough data
8.3
579
|
Verified
8.3
20
|
Verified
8.3
1072
|
Verified
Not enough data
8.8
683
|
Verified
Not enough data
8.7
649
|
Verified
Not enough data
8.1
878
|
Verified
Not enough data
8.1
880
|
Verified
Messenger
Not enough data
8.8
365
|
Verified
Not enough data
8.1
346
|
Verified
Not enough data
9.3
461
|
Verified
Not enough data
8.5
309
|
Verified
Channels
Not enough data
8.2
278
|
Verified
Not enough data
9.0
422
|
Verified
Not enough data
8.1
191
|
Verified
Not enough data
7.6
106
Not enough data
8.2
215
|
Verified
Customers
Not enough data
8.8
414
|
Verified
Not enough data
8.7
418
|
Verified
Not enough data
8.2
421
|
Verified
Not enough data
8.4
372
|
Verified
Not enough data
8.3
365
|
Verified
User Analysis
Not enough data
8.6
135
Not enough data
8.4
152
User Support
Not enough data
9.1
162
Not enough data
8.1
115
Not enough data
8.8
146
Walkthrough Type
Not enough data
8.9
132
Not enough data
9.0
143
Channels
Not enough data
8.8
176
Not enough data
8.4
167
Not enough data
7.6
160
Design
Not enough data
8.7
172
Not enough data
8.5
175
Not enough data
8.7
180
Not enough data
8.8
172
Not enough data
8.8
166
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
9.4
50
Not enough data
9.2
51
Not enough data
9.2
49
Automation - AI Agents
Not enough data
8.9
29
Not enough data
9.5
31
Not enough data
Feature Not Available
Not enough data
8.7
30
Not enough data
9.4
30
Platform
Not enough data
9.4
48
Not enough data
9.4
48
Not enough data
9.4
48
Autonomy - AI Agents
Not enough data
8.9
31
Not enough data
9.1
31
Not enough data
8.9
31
Not enough data
9.1
32
Generative AI
Not enough data
Feature Not Available
Not enough data
9.1
18
Responses
Not enough data
8.8
492
Not enough data
8.8
484
Not enough data
9.1
482
Not enough data
8.9
458
Not enough data
8.7
382
Platform
Not enough data
9.5
508
Not enough data
8.9
482
Not enough data
8.8
477
Not enough data
8.7
461
Not enough data
8.5
322
Not enough data
8.9
428
Not enough data
8.9
484
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
46
Conversational Platform
Not enough data
8.7
956
Not enough data
8.7
736
Not enough data
8.8
758
Not enough data
9.0
681
Support Automation
Not enough data
8.7
760
Not enough data
8.7
801
Not enough data
8.6
418
Not enough data
8.8
708
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
8.9
89
Not enough data
8.0
82
Not enough data
9.2
92
Automation
Not enough data
8.7
89
Not enough data
8.6
94
Not enough data
8.7
86
Artificial Intelligence
Not enough data
8.8
88
Not enough data
8.9
86
Not enough data
8.5
88
Generative AI
Feature Not Available
8.5
171
Feature Not Available
8.4
170
Feature Not Available
Feature Not Available
Communication
8.7
22
|
Verified
9.3
1296
|
Verified
8.4
22
|
Verified
8.9
1304
|
Verified
7.5
14
8.8
1053
|
Verified
8.2
20
|
Verified
9.2
1217
|
Verified
7.5
8
8.6
464
Internal Use
8.3
20
|
Verified
8.3
1072
|
Verified
8.5
22
|
Verified
8.9
959
|
Verified
7.9
16
|
Verified
8.4
912
|
Verified
7.8
17
8.7
1108
|
Verified
8.7
18
|
Verified
9.0
1182
|
Verified
8.0
15
|
Verified
8.6
1152
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
9.0
552
Not enough data
8.9
552
Not enough data
Feature Not Available
Not enough data
8.3
392
Not enough data
8.6
437
Self-Service Platform
Not enough data
8.7
434
Not enough data
8.8
439
Not enough data
8.3
376
Not enough data
8.8
424
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
71
Not enough data
9.0(won by default)
68
Not enough data
9.6(won by default)
71
Channels
Not enough data
9.4(won by default)
72
Not enough data
8.9(won by default)
71
Not enough data
9.5(won by default)
74
Not enough data
8.6(won by default)
65
Not enough data
8.9(won by default)
66
Insight
Not enough data
9.3(won by default)
70
Not enough data
9.3(won by default)
71
Not enough data
9.0(won by default)
67
Not enough data
9.4(won by default)
67
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Chatra and Intercom are categorized as Live Chat
Unique Categories
Chatra has no unique categories
Intercom is categorized as Customer Service Automation, Digital Customer Service Platforms, AI Agents, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Chatra
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
17.2%
Computer Software
10.3%
Information Technology and Services
6.9%
Food & Beverages
6.9%
Consumer Services
6.9%
Other
51.7%
Computer Software
25.9%
Information Technology and Services
13.2%
Financial Services
7.4%
Internet
5.3%
Marketing and Advertising
5.0%
Other
43.2%
Most Helpful Reviews
Chatra
Most Helpful Favorable Review
Don B.
Verified User in Consumer Services
It is one of the free apps and it is definitely easy to use, in short, user-friendly.
Most Helpful Critical Review
Verified User in Banking
"we are connecting you with an agent now" isn't always fast -- as a CS person, can take a bit to get to the alert
Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Don B.
Verified User in Consumer Services
It is one of the free apps and it is definitely easy to use, in short, user-friendly.
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Verified User in Banking
"we are connecting you with an agent now" isn't always fast -- as a CS person, can take a bit to get to the alert
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Discussions
Chatra has no discussions with answers
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
