Compare ChatBeacon Live Chat and Intercom 
At a Glance
Market Segments
Mid-Market (56.9% of reviews)
Small-Business (59.0% of reviews)
Entry-Level Pricing
39 Per Month/Per Agent
$39.00 1 Seat Per Month
ChatBeacon Live Chat
Star Rating
(59)4.6 out of 5
Market Segments
Mid-Market (56.9% of reviews)
Entry-Level Pricing
39 Per Month/Per Agent
Browse all 4 pricing plansIntercom
Star Rating
(3,324)4.5 out of 5
Market Segments
Small-Business (59.0% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring a remarkable 9.3, which reviewers say provides a seamless experience for real-time customer interactions. In contrast, ChatBeacon Live Chat also performs well with a score of 9.1, but some users mention that it lacks the same level of integration with other tools.
- Reviewers mention that ChatBeacon Live Chat shines in Ease of Use, achieving a score of 9.5, making it particularly appealing for small businesses. Users on G2 say that Intercom, while user-friendly, has a slightly lower score of 8.9, indicating a steeper learning curve for some features.
- G2 users highlight the Quality of Support as a strong point for both products, with ChatBeacon Live Chat scoring 9.2 and Intercom at 8.7. However, users report that ChatBeacon's support team is more responsive and helpful, particularly for new users.
- Users say that Intercom's Ticket Creation User Experience is rated at 8.7, which some reviewers find intuitive, but they also mention that ChatBeacon Live Chat's ticketing system, while scoring lower at 8.5, offers better customization options for ticket fields.
- Reviewers mention that Intercom's Multi-Channel Coverage is impressive, scoring 8.8, allowing businesses to engage customers across various platforms. In comparison, ChatBeacon Live Chat scores 8.2, with users noting that it could benefit from broader channel integration.
- Users on G2 report that Intercom's Automation Features are robust, particularly in Customer Interaction Automation with a score of 9.4, which reviewers say enhances efficiency. ChatBeacon Live Chat, while effective, scores lower at 8.8, with users mentioning that its automation capabilities are not as comprehensive.
Featured Products
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Customer Self-Service
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Customer Self-Service
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Pricing
Entry-Level Pricing
ChatBeacon Live Chat
ChatBeacon CLOUD
39
Per Month/Per Agent
For the Cloud
- Unlimited Concurrent Chats
- Unlimited Chat History
- Operator Avatars
Intercom
Essential
$39.00
1 Seat Per Month
The customer support plan for individuals, startups, and small businesses.
- Shared inbox
- Fin AI chatbot
- Public help center
Free Trial
ChatBeacon Live Chat
Free Trial is available
Intercom
Free Trial is available
Ratings
Meets Requirements
9.2
55
8.8
2,508
Ease of Use
9.5
56
8.9
2,534
Ease of Setup
8.8
11
8.5
1,180
Ease of Admin
9.1
11
8.7
1,130
Quality of Support
9.2
55
8.7
2,410
Has the product been a good partner in doing business?
9.8
11
8.8
1,129
Product Direction (% positive)
9.6
56
8.8
2,358
Features by Category
Ticket and Case Management
Not enough data
8.7
979
|
Verified
Not enough data
8.8
997
|
Verified
Not enough data
8.7
972
|
Verified
Not enough data
8.5
1020
|
Verified
Not enough data
8.4
561
|
Verified
Not enough data
8.9
1018
|
Verified
Not enough data
8.8
942
|
Verified
Not enough data
8.7
842
|
Verified
Generative AI
Not enough data
8.3
141
Not enough data
8.2
142
Communication Channels
Not enough data
9.0
772
|
Verified
Not enough data
8.8
972
|
Verified
Not enough data
9.4
1144
|
Verified
Not enough data
8.4
698
Not enough data
7.7
413
Platform
Not enough data
8.3
581
|
Verified
9.1
49
|
Verified
8.3
1074
|
Verified
Not enough data
8.8
685
|
Verified
Not enough data
8.7
651
|
Verified
Not enough data
8.1
880
|
Verified
Not enough data
8.1
882
|
Verified
Messenger
Not enough data
8.8
367
|
Verified
Not enough data
8.1
348
|
Verified
Not enough data
9.3
463
|
Verified
Not enough data
8.5
311
|
Verified
Channels
Not enough data
8.1
280
|
Verified
Not enough data
9.0
424
|
Verified
Not enough data
8.0
193
|
Verified
Not enough data
7.5
108
Not enough data
8.2
217
|
Verified
Customers
Not enough data
8.8
416
|
Verified
Not enough data
8.7
420
|
Verified
Not enough data
8.2
423
|
Verified
Not enough data
8.4
374
|
Verified
Not enough data
8.2
367
|
Verified
User Analysis
Not enough data
8.6
136
Not enough data
8.4
153
User Support
Not enough data
9.1
163
Not enough data
8.1
116
Not enough data
8.8
147
Walkthrough Type
Not enough data
8.9
133
Not enough data
9.0
144
Channels
Not enough data
8.8
176
Not enough data
8.4
167
Not enough data
7.6
160
Design
Not enough data
8.7
172
Not enough data
8.5
175
Not enough data
8.7
180
Not enough data
8.8
172
Not enough data
8.8
166
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
9.2
52
Not enough data
9.2
53
Not enough data
9.1
51
Automation - AI Agents
Not enough data
8.7
31
Not enough data
9.2
33
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
9.3
32
Platform
Not enough data
9.4
50
Not enough data
9.3
50
Not enough data
9.3
50
Autonomy - AI Agents
Not enough data
8.8
33
Not enough data
9.0
33
Not enough data
8.8
33
Not enough data
8.9
34
Generative AI
Not enough data
Feature Not Available
Not enough data
9.1
20
Responses
Not enough data
8.8
493
Not enough data
8.8
485
Not enough data
9.1
483
Not enough data
8.9
459
Not enough data
8.7
383
Platform
Not enough data
9.5
509
Not enough data
8.9
483
Not enough data
8.8
478
Not enough data
8.7
462
Not enough data
8.5
323
Not enough data
8.9
429
Not enough data
8.9
485
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
47
Conversational Platform
Not enough data
8.7
958
Not enough data
8.7
738
Not enough data
8.8
760
Not enough data
9.0
683
Support Automation
Not enough data
8.7
762
Not enough data
8.7
803
Not enough data
8.6
420
Not enough data
8.8
710
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
8.9
90
Not enough data
8.0
83
Not enough data
9.2
93
Automation
Not enough data
8.7
90
Not enough data
8.6
95
Not enough data
8.7
87
Artificial Intelligence
Not enough data
8.7
89
Not enough data
8.9
87
Not enough data
8.5
89
Generative AI
Feature Not Available
8.5
173
Feature Not Available
8.4
172
Feature Not Available
Feature Not Available
Communication
9.1
53
|
Verified
9.3
1298
|
Verified
9.1
53
|
Verified
8.9
1306
|
Verified
8.7
48
|
Verified
8.8
1055
|
Verified
9.0
51
|
Verified
9.2
1219
|
Verified
Not enough data
8.6
466
Internal Use
9.1
49
|
Verified
8.3
1074
|
Verified
8.8
51
|
Verified
8.9
961
|
Verified
8.4
50
|
Verified
8.4
914
|
Verified
8.9
52
|
Verified
8.7
1110
|
Verified
8.6
50
|
Verified
9.0
1184
|
Verified
8.7
52
|
Verified
8.6
1154
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
9.0
552
Not enough data
8.9
552
Not enough data
Feature Not Available
Not enough data
8.3
392
Not enough data
8.6
437
Self-Service Platform
Not enough data
8.7
434
Not enough data
8.8
439
Not enough data
8.3
376
Not enough data
8.8
424
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
71
Not enough data
9.0(won by default)
68
Not enough data
9.6(won by default)
71
Channels
Not enough data
9.4(won by default)
72
Not enough data
8.9(won by default)
71
Not enough data
9.5(won by default)
74
Not enough data
8.6(won by default)
65
Not enough data
8.9(won by default)
66
Insight
Not enough data
9.3(won by default)
70
Not enough data
9.3(won by default)
71
Not enough data
9.0(won by default)
67
Not enough data
9.4(won by default)
67
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
ChatBeacon Live Chat and Intercom are categorized as Live Chat
Unique Categories
ChatBeacon Live Chat has no unique categories
Intercom is categorized as Customer Service Automation, Digital Customer Service Platforms, AI Agents, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
ChatBeacon Live Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
15.5%
Management Consulting
6.9%
Information Technology and Services
6.9%
Construction
6.9%
Insurance
5.2%
Other
58.6%
Computer Software
25.9%
Information Technology and Services
13.2%
Financial Services
7.4%
Internet
5.3%
Marketing and Advertising
5.0%
Other
43.2%
Most Helpful Reviews
ChatBeacon Live Chat
Most Helpful Favorable Review
Mario R.
Verified User in Marketing and Advertising
Me gusta ChatBeacon porque es un software bastante sólido y me ha permitido estar en contacto directo con mis clientes y brindarles apoyo, esta actividad aumenta las ventas en la empresa. Esto, complementado con una instalación fácil y una interfaz bastante...
Most Helpful Critical Review
Intercom
Most Helpful Favorable Review
Leanna W.
Verified User in Staffing and Recruiting
This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Mario R.
Verified User in Marketing and Advertising
Me gusta ChatBeacon porque es un software bastante sólido y me ha permitido estar en contacto directo con mis clientes y brindarles apoyo, esta actividad aumenta las ventas en la empresa. Esto, complementado con una instalación fácil y una interfaz bastante...
Leanna W.
Verified User in Staffing and Recruiting
This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Discussions
ChatBeacon Live Chat has no discussions with answers
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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