Compare Centiment and SurveyMonkey 
At a Glance
Market Segments
Small-Business (55.1% of reviews)
Small-Business (36.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Centiment
Star Rating
(122)4.9 out of 5
Market Segments
Small-Business (55.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CentimentSurveyMonkey
Star Rating
(22,930)4.4 out of 5
Market Segments
Small-Business (36.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SurveyMonkeySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SurveyMonkey excels in its "Survey Builder" feature, scoring 9.0, which allows for a user-friendly experience when creating surveys. In contrast, Centiment's "Survey Builder" received a slightly lower score of 8.8, indicating that while it is still effective, it may not be as intuitive for new users.
- Reviewers mention that Centiment shines in "Quality of Support," achieving a perfect score of 9.8, which suggests that users feel well-supported and valued. SurveyMonkey, on the other hand, scored 8.6 in this area, indicating that while support is adequate, it may not meet the same high standards as Centiment.
- G2 users highlight the superior "Survey Distribution" capabilities of Centiment, which scored 9.1 compared to SurveyMonkey's 8.8. This suggests that Centiment offers more effective options for reaching survey participants, which can be crucial for gathering meaningful feedback.
- Users on G2 report that SurveyMonkey's "Customization" features, particularly "Custom Fields" and "Conditional Logic," scored 8.8 and 8.5 respectively, allowing for tailored survey experiences. Centiment, however, did not provide specific scores for these features, indicating a potential gap in customization options.
- Reviewers mention that both platforms offer solid "Data Exporting" capabilities, with SurveyMonkey scoring 8.6 and Centiment slightly higher at 8.9. This suggests that users can effectively analyze and utilize their survey data, but Centiment may provide a slight edge in this area.
- Users say that while both platforms offer "Multilingual Surveys," SurveyMonkey scored 8.2 and Centiment scored 8.1, indicating that both are capable but may not fully meet the needs of users requiring extensive language support.
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Pricing
Entry-Level Pricing
Centiment
No pricing availableSurveyMonkey
No pricing availableFree Trial
Centiment
No trial information availableSurveyMonkey
Free Trial is available
Ratings
Meets Requirements
9.7
78
9.0
20,150
Ease of Use
9.5
81
9.2
20,252
Ease of Setup
9.3
43
9.0
7,605
Ease of Admin
9.8
30
8.9
7,495
Quality of Support
9.8
78
8.6
14,263
Has the product been a good partner in doing business?
10.0
41
8.8
6,549
Product Direction (% positive)
9.1
74
7.7
19,711
Features by Category
Feedback Management
Not enough data
7.2
56
Not enough data
7.6
56
Not enough data
7.9
55
Feedback Analysis
Not enough data
7.8
52
Not enough data
7.6
53
Not enough data
7.1
52
Feedback Sources
Not enough data
7.9
53
Not enough data
9.2
53
Not enough data
7.5
51
Not enough data
7.3
51
Generative AI
Not enough data
7.1
49
Not enough data
Feature Not Available
Survey Management
8.8
31
9.0
1092
8.9
31
8.9
1130
8.5
26
8.5
1053
9.0
34
8.8
1096
Survey Customization
9.1
34
8.5
892
8.0
26
8.3
923
7.8
26
8.2
827
8.0
26
8.2
653
Survey Insights
8.7
29
8.6
1047
7.7
22
8.1
691
8.9
33
8.6
997
8.8
22
8.4
891
Customization
Not enough data
8.8
150
Not enough data
8.5
134
Not enough data
8.9
154
Not enough data
8.8
163
Additional Functionality
Not enough data
8.3
120
Not enough data
7.8
99
Not enough data
8.4
142
Not enough data
8.1
100
Not enough data
8.8
147
Categories
Categories
Shared Categories
Centiment and SurveyMonkey are categorized as Survey
Unique Categories
Centiment has no unique categories
SurveyMonkey is categorized as Online Form Builder and Feedback Analytics
Reviews
Reviewers' Company Size
Centiment
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
16.1%
Marketing and Advertising
10.2%
Research
8.5%
Computer Software
8.5%
Market Research
5.1%
Other
51.7%
Education Management
8.6%
Hospital & Health Care
5.9%
Higher Education
5.9%
Marketing and Advertising
5.1%
Non-Profit Organization Management
4.8%
Other
69.7%
Most Helpful Reviews
Centiment
Most Helpful Favorable Review
Verified User in Market Research
Have been using the team at Centiment for multiple projects and more than a year. Really like the speed and the supportive guidance around survey question design and filtering to reach the right people.
Most Helpful Critical Review
SurveyMonkey
Most Helpful Favorable Review
Angela B.
Verified User in Hospitality
Survey Monkey has a wealth of tools that allow you to fully customize your surveys. Data Trends and summaries are easy to use and great for at-a-glance review. Our office can use survey monkey to tailor very specific reviews for virtually anything we need....
Most Helpful Critical Review
Pat M.
Verified User in Market Research
The "collector". Every survey software has their complex aspect that's usually unnecessarily complex and it turns out that SurveyMonkey is no exception. Each survey is associated with a "collector" that contains a set of attributes and settings that...
Verified User in Market Research
Have been using the team at Centiment for multiple projects and more than a year. Really like the speed and the supportive guidance around survey question design and filtering to reach the right people.
Angela B.
Verified User in Hospitality
Survey Monkey has a wealth of tools that allow you to fully customize your surveys. Data Trends and summaries are easy to use and great for at-a-glance review. Our office can use survey monkey to tailor very specific reviews for virtually anything we need....
Pat M.
Verified User in Market Research
The "collector". Every survey software has their complex aspect that's usually unnecessarily complex and it turns out that SurveyMonkey is no exception. Each survey is associated with a "collector" that contains a set of attributes and settings that...
Alternatives
Discussions
Centiment has no discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 comments
TB
Yes, you can.Read more
Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable
5 comments
TS
Yes, you can track their IP address but you select for your respondents to be anonymous, then it will not track their IP address. And if it tracks their IP...Read more
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