Compare Centercode and UserTesting 
At a Glance
Market Segments
Enterprise (44.9% of reviews)
Enterprise (41.3% of reviews)
Entry-Level Pricing
Free
Free Trial
Centercode
Star Rating
(108)4.3 out of 5
Market Segments
Enterprise (44.9% of reviews)
Entry-Level Pricing
Free
Browse all 4 pricing plansUserTesting
Star Rating
(748)4.5 out of 5
Market Segments
Enterprise (41.3% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in ease of setup with a score of 8.7, while Centercode falls behind at 6.6, making UserTesting a more user-friendly option for those looking to get started quickly.
- Reviewers mention that UserTesting's video interview feature scores 8.8, significantly outperforming Centercode's score of 6.1, indicating that UserTesting provides a more robust platform for conducting in-depth user interviews.
- G2 users highlight that UserTesting's quality of support is rated at 9.0, which is slightly lower than Centercode's 9.3, suggesting that Centercode may offer superior customer service and support options.
- Users on G2 report that UserTesting's feedback tracking functionality scores 9.3, while Centercode does not have a comparable score listed, indicating that UserTesting may provide a more comprehensive solution for tracking user feedback.
- Reviewers say that UserTesting's analytics capabilities, particularly in real-time analysis, score 8.2, which is on par with Centercode's 8.3, suggesting both platforms offer solid analytics features, but UserTesting may have a slight edge in real-time insights.
- Users mention that UserTesting's survey builder is rated at 5.8, which is lower than Centercode's 7.3 for question types, indicating that Centercode may provide a more versatile survey creation experience.
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Pricing
Entry-Level Pricing
Centercode
Starter
Free
Get a taste of the power of Centercode
- 20 user audience
- Test planning
- Tester activities
UserTesting
Essentials
Free Trial
Everything needed to get started collecting customer feedback
- Test builder and template gallery
- Demographic filters and screener questions
- Dashboard and metrics
Free Trial
Centercode
No trial information availableUserTesting
Free Trial is available
Ratings
Meets Requirements
8.4
86
8.6
576
Ease of Use
7.3
86
8.5
604
Ease of Setup
6.6
68
8.7
278
Ease of Admin
7.3
73
8.7
225
Quality of Support
9.3
79
9.0
501
Has the product been a good partner in doing business?
9.3
60
8.8
220
Product Direction (% positive)
6.9
84
8.1
566
Features by Category
User Response Methods
8.4
15
7.6
298
|
Verified
7.3
11
8.7
356
|
Verified
6.1
12
8.7
278
|
Verified
7.8
13
7.2
166
|
Verified
8.2
14
8.2
334
|
Verified
Participant Selection
7.8
13
7.3
110
7.9
11
5.6
67
8.8
12
7.0
93
8.8
12
8.1
358
|
Verified
Insights
8.1
14
7.7
327
|
Verified
8.5
14
7.7
295
|
Verified
8.6
13
7.4
295
|
Verified
Generative AI
7.4
12
6.6
68
Functionality
9.1
9
Not enough data
9.3
9
Not enough data
7.9
8
Not enough data
8.6
7
Not enough data
8.5
8
Not enough data
Admin
8.5
8
Not enough data
Functionality
Feature Not Available
Not enough data
8.6
16
Not enough data
8.3
15
Not enough data
Management
8.0
18
Not enough data
8.2
17
Not enough data
9.1
17
Not enough data
Feedback Source
Not enough data
8.0
105
Not enough data
8.3
122
Not enough data
8.4
124
Not enough data
7.7
75
Not enough data
8.3
148
Feedback Management
Not enough data
7.7
137
Not enough data
7.7
151
Not enough data
8.2
168
Not enough data
8.2
153
Insights
Not enough data
Feature Not Available
Not enough data
7.2
153
Not enough data
7.7
165
Analytics
Not enough data
6.6
16
Not enough data
6.2
15
Not enough data
6.6
15
Not enough data
3.8
14
Customization
Not enough data
6.7
15
Not enough data
5.5
14
Not enough data
5.8
15
Not enough data
5.5
14
Generative AI
Not enough data
6.6
16
Not enough data
7.2
16
Functionality
Not enough data
8.6
76
Not enough data
8.2
68
Not enough data
7.4
57
Management
Not enough data
8.4
70
Not enough data
7.4
64
Not enough data
7.9
63
Survey Management
Not enough data
5.4
14
Not enough data
7.6
16
Not enough data
6.4
15
Not enough data
5.7
16
Survey Customization
Not enough data
6.1
17
Not enough data
5.5
16
Not enough data
6.4
16
Not enough data
4.7
16
Survey Insights
Not enough data
6.5
16
Not enough data
5.2
16
Not enough data
6.8
16
Not enough data
6.6
16
Generative AI
Feature Not Available
Not enough data
Feature Not Available
6.3
5
Survey Management
8.6
11
8.9
33
|
Verified
8.7
13
8.2
81
|
Verified
8.8
13
8.6
105
|
Verified
8.9
11
8.4
98
|
Verified
Process Management
8.3
13
8.0
100
|
Verified
8.2
12
Feature Not Available
8.3
11
8.2
80
|
Verified
8.5
11
Feature Not Available
System Management
9.4
11
8.8
87
|
Verified
8.5
11
9.2
13
|
Verified
Categories
Categories
Shared Categories
Centercode and UserTesting are categorized as User Research, Enterprise Feedback Management, and Software Testing
Unique Categories
Centercode is categorized as Crowd Testing Tools and Test Management
UserTesting is categorized as Consumer Video Feedback, Mobile App Testing, Experience Management, and Survey
Reviews
Reviewers' Company Size
Centercode
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Electronics
22.4%
Computer Software
20.6%
Information Technology and Services
11.2%
Telecommunications
8.4%
Computer & Network Security
7.5%
Other
29.9%
Financial Services
10.2%
Computer Software
9.9%
Information Technology and Services
8.7%
Retail
6.7%
Consumer Goods
4.0%
Other
60.5%
Most Helpful Reviews
Centercode
Most Helpful Favorable Review
Cristina N.
Verified User in Computer & Network Security
Centercode is a great software to use for having a team test your product. It is also a great software to integrate into your company because of the collaboration tools.
Most Helpful Critical Review
Verified User in Internet
Difficult to navigate for added testers. It is very difficult
UserTesting
Most Helpful Favorable Review
Verified User in Information Technology and Services
When your user population is easy to find, UserTesting allows you to run unmoderated studies in less than a day. I appreciate how easy the screener is to set up and how intuitive it is to set-up a study. Even more than that, the abi.ity to connect with a...
Most Helpful Critical Review
Verified User in Automotive
The video editing dashboard is confusing where you have the option to clip and take notes or make indicators... I got lost every now and then. My goal was to know why I was making certain marks on the videos.
Cristina N.
Verified User in Computer & Network Security
Centercode is a great software to use for having a team test your product. It is also a great software to integrate into your company because of the collaboration tools.
Verified User in Information Technology and Services
When your user population is easy to find, UserTesting allows you to run unmoderated studies in less than a day. I appreciate how easy the screener is to set up and how intuitive it is to set-up a study. Even more than that, the abi.ity to connect with a...
Verified User in Internet
Difficult to navigate for added testers. It is very difficult
Verified User in Automotive
The video editing dashboard is confusing where you have the option to clip and take notes or make indicators... I got lost every now and then. My goal was to know why I was making certain marks on the videos.
Alternatives
Discussions
What is Centercode used for?
1 comment
CR
Centercode can be used to manage user tests like alpha, beta, and user acceptance projects. It allows for the recruitment of testers, providing tasks to...Read more
Centercode has no more discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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