Compare Case IQ and HR Acuity 
At a Glance
Market Segments
Enterprise (56.9% of reviews)
Enterprise (79.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Case IQ
Star Rating
(65)4.6 out of 5
Market Segments
Enterprise (56.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Case IQHR Acuity
Star Rating
(143)4.6 out of 5
Market Segments
Enterprise (79.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about HR AcuitySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Case IQ excels in its "Escalation" feature, scoring 9.5, which reviewers mention allows for efficient handling of urgent cases, while HR Acuity's score of 8.3 indicates it may not be as robust in this area.
- Reviewers mention that Case IQ's "Intake" process is rated at 8.8, providing a smooth entry for cases, whereas HR Acuity's score of 8.4 suggests it may have some room for improvement in user experience during case initiation.
- G2 users highlight Case IQ's superior "Performance" rating of 9.3, indicating a reliable and fast platform, while HR Acuity's performance score of 8.5 suggests it may not be as responsive under heavy usage.
- Users on G2 report that Case IQ's "Documentation" feature is highly rated at 9.3, which reviewers say helps in maintaining clear records, compared to HR Acuity's score of 8.4, which may indicate less comprehensive documentation capabilities.
- Reviewers mention that Case IQ's "Analytics" capabilities, particularly in "Metrics" with a score of 9.1, provide valuable insights, while HR Acuity's score of 8.0 suggests it may not offer the same depth of analytical tools.
- Users say that Case IQ's "Alerts and Notifications" feature, rated at 8.6, is effective in keeping users informed, whereas HR Acuity's lower score of 8.1 indicates it might not be as proactive in alerting users about important updates.
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Pricing
Entry-Level Pricing
Case IQ
No pricing availableHR Acuity
No pricing availableFree Trial
Case IQ
No trial information availableHR Acuity
No trial information availableRatings
Meets Requirements
9.1
54
8.9
119
Ease of Use
8.9
54
8.8
127
Ease of Setup
7.6
39
8.4
77
Ease of Admin
9.0
37
8.9
56
Quality of Support
9.1
53
9.0
115
Has the product been a good partner in doing business?
9.4
36
9.1
58
Product Direction (% positive)
8.8
49
8.9
114
Features by Category
Platform Basics
Not enough data
8.3
24
Not enough data
9.4
25
Platform Data
Not enough data
9.2
24
Not enough data
9.3
23
Not enough data
8.7
25
Platform Content
Not enough data
8.6
25
Not enough data
8.8
24
Not enough data
8.9
24
Generative AI
Not enough data
7.2
18
Case Management
8.8
26
8.6
78
9.2
24
8.8
73
9.6
23
8.3
71
Analytics
8.9
25
8.7
80
9.1
25
8.0
80
9.1
25
8.4
74
Usability
8.8
18
Not enough data
9.0
22
Not enough data
8.1
18
Not enough data
Reporting
9.1
21
Not enough data
8.7
18
Not enough data
9.0
17
Not enough data
Generative AI
6.0
8
Not enough data
6.0
8
Not enough data
Platform Basics
Not enough data
7.7
13
Not enough data
9.2
13
Not enough data
8.5
13
Platform Additional Functionality
Not enough data
8.6
12
Not enough data
7.2
10
Not enough data
8.0
9
Platform Data
Not enough data
8.1
13
Not enough data
8.1
13
Not enough data
9.0
12
Generative AI
Not enough data
8.1
7
Investigation
9.2
6
8.1
50
9.4
6
7.5
49
9.2
6
9.3
52
10.0
6
9.3
52
Access
8.3
6
8.0
48
9.2
6
8.7
49
9.7
6
8.8
51
Employee Experience
7.5
6
8.3
49
8.3
6
7.8
44
8.0
5
7.5
46
Generative AI
7.3
5
6.6
42
Reports
Not enough data
7.8
26
Not enough data
8.0
31
Not enough data
8.4
31
Not enough data
8.1
31
Cleaning
Not enough data
8.2
32
Not enough data
8.5
30
Not enough data
8.3
29
Generative AI
Not enough data
Feature Not Available
Not enough data
6.9
25
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Case IQ and HR Acuity are categorized as Whistleblowing, Investigation Management, HR Compliance, and HR Case Management
Unique Categories
Case IQ is categorized as Complaint Management and Disclosure Management
HR Acuity is categorized as HR Analytics
Reviews
Reviewers' Company Size
Case IQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HR Acuity
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
7.7%
Higher Education
7.7%
Government Administration
7.7%
Education Management
7.7%
Banking
7.7%
Other
61.5%
Information Technology and Services
12.7%
Computer Software
8.5%
Human Resources
7.0%
Hospital & Health Care
7.0%
Higher Education
4.9%
Other
59.9%
Most Helpful Reviews
Case IQ
Most Helpful Favorable Review
Verified User in Higher Education
It is fairly easy to customize. Easy to add fields or tags to the system. Also the system is easy to use in most aspects, The ease of adding cases allows for reduced work time and the ability to store letter templates in the system helps greatly. The...
Most Helpful Critical Review
Verified User in Financial Services
Some of the technology out of box can be limiting at times, but the development team typically works with us to come up with an acceptable solution.
HR Acuity
Most Helpful Favorable Review
Courtney S.
Verified User in Financial Services
HR Acuity is very intuitive and efficient in it's support of case management.
Most Helpful Critical Review
Verified User in Wireless
not accurate reports and analytics and integration
Verified User in Higher Education
It is fairly easy to customize. Easy to add fields or tags to the system. Also the system is easy to use in most aspects, The ease of adding cases allows for reduced work time and the ability to store letter templates in the system helps greatly. The...
Courtney S.
Verified User in Financial Services
HR Acuity is very intuitive and efficient in it's support of case management.
Verified User in Financial Services
Some of the technology out of box can be limiting at times, but the development team typically works with us to come up with an acceptable solution.
Verified User in Wireless
not accurate reports and analytics and integration
Discussions
How do you capture "complaint reasons" for specific complaint cases?
3 comments
SS
First we select the case type to display the correct report. Then under our "type of incident" we select the type of complaint that we custom create a...Read more
What is I Sight application?
1 comment
Official Response from Case IQ
i-Sight is a powerful case management platform that streamlines your investigative process and provides the data you need to analyze results, prevent...Read more
Case IQ has no more discussions with answers
HR Acuity has no discussions with answers
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