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Compare Capsule CRM and Freshsales 
Featured Products
At a Glance
Market Segments
Small-Business (93.7% of reviews)
Small-Business (68.0% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
Starting at $9.00 1 User Per Month
Capsule CRM
Star Rating
(460)4.7 out of 5
Market Segments
Small-Business (93.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansFreshsales
Star Rating
(1,220)4.5 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Capsule CRM excels in user-friendliness, with many users highlighting its intuitive interface and ease of navigation. One user mentioned, "I love that Capsule is easy to use and navigate," which contributes to a smoother daily workflow.
- Users say that Freshsales offers robust lead management capabilities, allowing for effective segmentation of leads into categories like cold, warm, and hot. This feature is particularly appreciated by users who value a clear sales funnel, as one reviewer noted, "It creates a proper sales funnel for my sales team."
- According to verified reviews, Capsule CRM stands out for its high-quality support, with users praising the responsiveness and helpfulness of the support team. One user expressed satisfaction with the support, stating, "What I value most is how easy it is to use the CRM," indicating that the support enhances the overall experience.
- Reviewers mention that Freshsales provides excellent customization options, allowing users to tailor the CRM to their specific needs. A user highlighted the ability to create custom filters, saying, "I can customize it to the way I like to work," which helps in organizing leads effectively.
- Users report that Capsule CRM's task and reminder features are particularly beneficial for keeping daily activities organized. One user noted, "My favorite feature is the ability to set tasks and reminders," which helps in managing time and priorities efficiently.
- G2 reviewers highlight that while Freshsales has a user-friendly interface, some users feel it could improve in areas like reporting and analytics. A reviewer mentioned that the automation capabilities simplify lead management, but there is room for enhancement in the reporting features, which could provide deeper insights.
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Free Trial
Capsule CRM
Free Trial is available
Freshsales
Free Trial is available
Ratings
Meets Requirements
9.0
389
8.7
1,039
Ease of Use
9.4
409
9.0
1,052
Ease of Setup
9.3
292
8.8
559
Ease of Admin
9.4
177
8.9
535
Quality of Support
9.4
343
8.8
1,009
Has the product been a good partner in doing business?
9.5
171
9.0
529
Product Direction (% positive)
9.2
387
9.3
1,033
Features by Category
Sales Force Automation
9.1
334
|
Verified
8.9
718
|
Verified
Feature Not Available
8.3
417
8.9
329
|
Verified
8.8
707
|
Verified
9.1
337
|
Verified
8.5
705
|
Verified
7.4
272
8.3
507
|
Verified
8.4
301
|
Verified
8.6
336
|
Verified
7.4
267
8.2
482
|
Verified
7.4
264
8.1
468
8.2
291
|
Verified
8.4
510
|
Verified
Marketing Automation
7.8
285
8.5
548
Feature Not Available
8.5
522
8.8
311
|
Verified
8.9
627
Feature Not Available
7.9
114
Customer Support
8.6
301
|
Verified
8.5
534
8.3
286
8.6
542
8.4
289
8.6
548
7.4
262
8.2
458
7.9
258
8.4
478
Reporting & Analytics
8.0
293
|
Verified
8.4
629
|
Verified
8.6
303
|
Verified
8.6
665
|
Verified
8.0
276
|
Verified
8.3
508
|
Verified
Mobile & Social
7.4
259
|
Verified
Feature Not Available
Feature Not Available
8.1
208
|
Verified
8.3
273
|
Verified
8.3
331
|
Verified
Platform
8.3
282
|
Verified
8.4
404
|
Verified
8.4
279
|
Verified
8.5
393
|
Verified
8.7
283
|
Verified
8.7
414
|
Verified
7.5
245
|
Verified
8.3
314
|
Verified
6.8
230
|
Verified
7.7
258
7.5
256
|
Verified
8.0
301
|
Verified
9.4
286
|
Verified
8.8
408
|
Verified
7.4
248
8.0
285
|
Verified
Integration
8.2
269
|
Verified
8.4
375
|
Verified
7.8
259
|
Verified
8.3
331
|
Verified
7.6
241
|
Verified
7.9
297
|
Verified
Generative AI
6.8
224
7.6
84
Agentic AI - CRM
7.2
25
Not enough data
8.6
22
Not enough data
8.2
23
Not enough data
8.2
23
Not enough data
7.6
23
Not enough data
8.3
23
Not enough data
8.0
23
Not enough data
Email Marketing
Not enough data
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Online Marketing
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Lead Management
Not enough data
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Campaign Management
Not enough data
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Reporting & Analytics
Not enough data
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.1
19
Not enough data
8.3
19
Not enough data
8.6
20
Not enough data
8.7
18
Organization
Not enough data
8.6
20
Not enough data
8.9
19
Not enough data
7.9
19
Performance Analysis
Not enough data
7.9
17
Not enough data
8.3
23
Sales Analysis
Not enough data
7.8
20
Not enough data
8.8
21
Generative AI
Not enough data
8.3
12
Not enough data
7.9
13
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
9.0
236
|
Verified
Not enough data
8.9
244
|
Verified
Not enough data
8.4
182
|
Verified
Not enough data
8.7
182
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
69
Not enough data
8.8
64
Repeatability and Reportability
Not enough data
8.9
206
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.7
186
|
Verified
Not enough data
7.6
57
AI and Automation
Not enough data
8.4
66
Not enough data
8.2
69
Not enough data
8.3
62
Not enough data
7.9
63
Not enough data
7.7
59
Generative AI
Not enough data
8.2
28
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Additional Functionality
Not enough data
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Discovery
Not enough data
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Management
Not enough data
8.7
49
Not enough data
9.0
51
Platform
Not enough data
8.5
49
Not enough data
8.7
51
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
8.5
28
Not enough data
8.6
29
Not enough data
7.9
28
Not enough data
8.3
30
Personalization
Not enough data
8.8
32
Not enough data
8.6
33
Not enough data
8.6
34
Not enough data
8.4
31
Administrative
Not enough data
8.5
32
Not enough data
8.4
29
Not enough data
8.4
28
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.8
224
Not enough data
8.8
217
Not enough data
8.2
50
Customizations
Not enough data
9.0
234
Not enough data
9.2
239
Not enough data
8.9
246
Not enough data
8.6
220
Not enough data
8.9
241
Generative AI
Not enough data
7.7
32
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.1
84
Not enough data
8.4
84
Not enough data
8.2
78
Not enough data
8.4
89
Not enough data
8.3
84
Predictive Analytics
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.0
78
Not enough data
7.6
80
Sales Management
Not enough data
8.4
89
Not enough data
7.8
79
Not enough data
8.3
84
Not enough data
8.7
89
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
8.8
137
Not enough data
8.8
120
Not enough data
8.7
130
Not enough data
9.1
146
Not enough data
Not enough data
Contacts
Not enough data
9.0
151
Not enough data
9.0
137
Not enough data
9.0
143
Insights
Not enough data
9.1
165
Not enough data
9.1
142
Not enough data
8.9
123
Not enough data
9.0
145
Not enough data
9.0
141
Not enough data
Not enough data
Categories
Categories
Shared Categories
Capsule CRM and Freshsales are categorized as CRM
Unique Categories
Capsule CRM has no unique categories
Freshsales is categorized as Sales Engagement, AI Sales Assistant, Online Form Builder, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, Visitor Identification, and Marketing Automation
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
9.6%
Marketing and Advertising
8.3%
Information Technology and Services
8.0%
Computer Software
5.4%
Financial Services
4.9%
Other
63.8%
Information Technology and Services
16.6%
Computer Software
13.8%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.7%
Other
54.0%
Alternatives
Discussions
What are the top 5 CRM systems?
1 Comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is a case in Capsule CRM?
1 Comment
Official Response from Capsule CRM
In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or...Read more
What is Capsule CRM used for?
1 Comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
What are the three benefits of CRM?
2 Comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 Comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 Comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
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