Compare CallMiner Eureka and Prodigal 
At a Glance
Market Segments
Mid-Market (47.5% of reviews)
Mid-Market (70.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CallMiner Eureka
Star Rating
(209)4.5 out of 5
Market Segments
Mid-Market (47.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CallMiner EurekaProdigal
Star Rating
(54)4.9 out of 5
Market Segments
Mid-Market (70.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ProdigalSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallMiner Eureka excels in call analysis with a score of 8.9, while Prodigal shines even brighter with a score of 9.9, indicating that Prodigal offers more advanced features for analyzing call data effectively.
- Reviewers mention that CallMiner Eureka's machine learning capabilities score 8.2, which is lower than Prodigal's impressive 9.5, suggesting that Prodigal provides a more robust machine learning framework for enhancing call insights.
- G2 users highlight that Prodigal's quality of support is rated at 9.8, significantly higher than CallMiner Eureka's 9.0, indicating that users find Prodigal's customer service to be more responsive and helpful.
- Users on G2 report that CallMiner Eureka's ease of setup is rated at 7.6, which is notably lower than Prodigal's 9.4, suggesting that Prodigal offers a more user-friendly onboarding experience.
- Reviewers say that Prodigal's customer scoring feature is rated at 9.9, showcasing its effectiveness in evaluating agent performance, while CallMiner Eureka's score of 8.8 indicates it may not be as comprehensive in this area.
- Users mention that Prodigal's AI text summarization feature scores 9.5, outperforming CallMiner Eureka's 8.2, which suggests that Prodigal provides more accurate and efficient summarization of call transcripts.
Pricing
Entry-Level Pricing
CallMiner Eureka
No pricing availableProdigal
No pricing availableFree Trial
CallMiner Eureka
No trial information availableProdigal
Free Trial is available
Ratings
Meets Requirements
8.8
160
9.4
44
Ease of Use
8.4
162
9.6
43
Ease of Setup
7.6
97
9.4
27
Ease of Admin
8.1
102
9.5
11
Quality of Support
9.0
156
9.8
43
Has the product been a good partner in doing business?
9.4
107
9.7
10
Product Direction (% positive)
9.6
160
9.7
42
Features by Category
Call Analytics
8.7
55
|
Verified
9.8
16
8.2
48
|
Verified
9.5
16
8.9
58
|
Verified
9.9
16
8.2
41
|
Verified
9.8
15
Agent Performance Management
8.8
51
|
Verified
9.9
14
8.1
58
|
Verified
9.1
16
8.0
49
|
Verified
9.6
15
Generative AI
Feature Not Available
9.5
13
Quality Assurance
8.7
80
9.4
13
8.6
74
9.3
14
8.3
81
9.0
14
Engagement
8.6
80
9.3
14
8.1
81
8.9
14
8.4
75
8.8
13
Performance
7.9
63
8.8
13
8.8
79
8.8
13
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
8.3
10
Generative AI
Feature Not Available
8.7
13
Categories
Categories
Shared Categories
CallMiner Eureka and Prodigal are categorized as Contact Center Quality Assurance, Speech Analytics, and Conversation Intelligence
Unique Categories
CallMiner Eureka has no unique categories
Prodigal has no unique categories
Reviews
Reviewers' Company Size
CallMiner Eureka
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Prodigal
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
24.5%
Insurance
7.0%
Telecommunications
6.5%
Hospital & Health Care
5.5%
Consumer Services
5.0%
Other
51.5%
Financial Services
49.0%
Outsourcing/Offshoring
9.8%
Consumer Services
9.8%
Banking
5.9%
Telecommunications
3.9%
Other
21.6%
Most Helpful Reviews
CallMiner Eureka
Most Helpful Favorable Review
Verified User in Oil & Energy
I love the insight that you can gain from using callminer
Most Helpful Critical Review
Gianna P.
Verified User in Accounting
Can be overwhelming at first, someone has to teach you how to use the programe
Prodigal
Most Helpful Favorable Review
Edwina C.
Verified User in Financial Services
Prodigal's customization process. Unlike other voice analytic companies, Prodigal is able to customize features for you in a timely manner and does not put the weight on the program manager. If you are a small company, this is great for time management...
Most Helpful Critical Review
Verified User in Oil & Energy
I love the insight that you can gain from using callminer
Edwina C.
Verified User in Financial Services
Prodigal's customization process. Unlike other voice analytic companies, Prodigal is able to customize features for you in a timely manner and does not put the weight on the program manager. If you are a small company, this is great for time management...
Gianna P.
Verified User in Accounting
Can be overwhelming at first, someone has to teach you how to use the programe
Alternatives
Discussions
How do I combine two components in one components?
1 comment
KD
Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team.Read more
Is there any way to increase the recognition accuracy?
1 comment
KD
Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)...Read more
How can I keep the data label while exporting the dashboard in pdf format?
1 comment
KD
Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to...Read more
Prodigal has no discussions with answers
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