Compare CallMiner Eureka and Creovai 
At a Glance
Market Segments
Mid-Market (47.5% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
CallMiner Eureka
Star Rating
(209)4.5 out of 5
Market Segments
Mid-Market (47.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CallMiner EurekaCreovai
Star Rating
(149)4.4 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Entry-Level Pricing
Contact Us
Free Trial is available
Learn more about CreovaiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallMiner Eureka excels in Call Analysis with a score of 8.9, while Creovai trails behind at 8.2. Reviewers mention that the detailed insights provided by CallMiner help in identifying key trends and areas for improvement in customer interactions.
- Reviewers mention that CallMiner Eureka's Machine Learning capabilities are rated at 8.2, which is higher than Creovai's 7.8. Users say that CallMiner's advanced algorithms allow for more accurate predictions and better lead qualification, enhancing overall sales strategies.
- Users on G2 highlight the superior Quality of Support for both products, with CallMiner at 9.0 and Creovai at 9.1. However, reviewers mention that Creovai's support team is particularly responsive, making it easier for users to resolve issues quickly.
- G2 users report that CallMiner Eureka shines in AI Text Summarization with a score of 8.2, compared to Creovai's 6.5. Reviewers say that this feature significantly reduces the time spent on reviewing call transcripts, allowing for quicker decision-making.
- Users report that CallMiner's Customer Scoring feature is rated at 8.8, outperforming Creovai's 7.8. Reviewers mention that this feature provides actionable insights that help in prioritizing customer interactions effectively.
- Reviewers mention that while both products offer Compliance features, CallMiner's score of 8.8 indicates a more robust solution, with users saying it provides comprehensive reporting tools that ensure adherence to industry regulations.
Featured Products
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Cobrowse.io
(15)
Speech Analytics
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Pricing
Entry-Level Pricing
CallMiner Eureka
No pricing availableCreovai
Creovai
Contact Us
Experience how Creovai delivers intelligence and guidance from day one—turning your call, chat, and case data into actionable insights that enhance agent performance, improve customer retention, and drive real business impact.
- Real-time agent guidance
- Conversation analytics
- Customer & agent experience insights
Free Trial
CallMiner Eureka
No trial information availableCreovai
Free Trial is available
Ratings
Meets Requirements
8.8
160
8.5
134
Ease of Use
8.4
162
8.5
138
Ease of Setup
7.6
97
8.5
68
Ease of Admin
8.1
102
8.7
48
Quality of Support
9.0
156
9.2
117
Has the product been a good partner in doing business?
9.4
107
9.1
48
Product Direction (% positive)
9.6
160
9.3
132
Features by Category
Call Analytics
8.7
55
|
Verified
8.8
52
8.2
48
|
Verified
7.8
51
8.9
58
|
Verified
8.2
54
8.2
41
|
Verified
Feature Not Available
Agent Performance Management
8.8
51
|
Verified
7.8
54
8.1
58
|
Verified
7.7
54
8.0
49
|
Verified
7.7
53
Generative AI
Feature Not Available
6.8
19
Quality Assurance
8.7
80
8.3
96
8.6
74
8.0
95
8.3
81
8.4
96
Engagement
8.6
80
8.2
98
8.1
81
8.2
99
8.4
75
8.0
95
Performance
7.9
63
7.7
98
8.8
79
8.4
98
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
6.6
41
Generative AI
Feature Not Available
6.6
17
Categories
Categories
Shared Categories
CallMiner Eureka and Creovai are categorized as Contact Center Quality Assurance, Speech Analytics, and Conversation Intelligence
Unique Categories
CallMiner Eureka has no unique categories
Creovai is categorized as Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
CallMiner Eureka
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Creovai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
24.5%
Insurance
7.0%
Telecommunications
6.5%
Hospital & Health Care
5.5%
Consumer Services
5.0%
Other
51.5%
Consumer Services
12.3%
Banking
10.3%
Health, Wellness and Fitness
7.5%
Retail
6.2%
Financial Services
6.2%
Other
57.5%
Most Helpful Reviews
CallMiner Eureka
Most Helpful Favorable Review
Verified User in Oil & Energy
I love the insight that you can gain from using callminer
Most Helpful Critical Review
Gianna P.
Verified User in Accounting
Can be overwhelming at first, someone has to teach you how to use the programe
Creovai
Most Helpful Favorable Review
Hiro K.
Verified User in Retail
Leveraging their machine learning technology enhances our insights into the customer experience, enabling us to pinpoint areas of communication improvement. Furthermore, their exemplary post-sales support ensures we're never left unsupported, which is...
Most Helpful Critical Review
Verified User in Health, Wellness and Fitness
The interface is oversized but readable. I have to scroll to see all my scores. There could be improvements with how space is managed.
Verified User in Oil & Energy
I love the insight that you can gain from using callminer
Hiro K.
Verified User in Retail
Leveraging their machine learning technology enhances our insights into the customer experience, enabling us to pinpoint areas of communication improvement. Furthermore, their exemplary post-sales support ensures we're never left unsupported, which is...
Gianna P.
Verified User in Accounting
Can be overwhelming at first, someone has to teach you how to use the programe
Verified User in Health, Wellness and Fitness
The interface is oversized but readable. I have to scroll to see all my scores. There could be improvements with how space is managed.
Alternatives
Discussions
How do I combine two components in one components?
1 comment
KD
Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team.Read more
Is there any way to increase the recognition accuracy?
1 comment
KD
Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)...Read more
How can I keep the data label while exporting the dashboard in pdf format?
1 comment
KD
Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to...Read more
Creovai has no discussions with answers
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