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Compare CallFire and CallTools 
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At a Glance
Market Segments
Small-Business (70.0% of reviews)
Small-Business (84.6% of reviews)
Entry-Level Pricing
5¢
Contact Us 1 Seats Per Month
CallFire
Star Rating
(84)4.4 out of 5
Market Segments
Small-Business (70.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
5¢
Browse all 5 pricing plansCallTools
Star Rating
(67)4.8 out of 5
Market Segments
Small-Business (84.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seats Per Month
Learn more about CallToolsCallFire vs CallTools
When assessing the two solutions, reviewers found CallTools easier to use and set up. Reviewers also felt that CallTools was easier to do business with overall. However, reviewers felt that administration of both products was equally easy.
- Reviewers felt that CallTools meets the needs of their business better than CallFire.
- When comparing quality of ongoing product support, reviewers felt that CallTools is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of CallTools over CallFire.
Pricing
Entry-Level Pricing
CallFire
PAY AS YOU GO
5¢
5¢ minutes/texts
- Optional Monthly Rentals
- $3.00 phone numbers
- $25 keywords
CallTools
CallTools Power Contact Center
Contact Us
1 Seats Per Month
Leverage the full suite of powerful and easy-to-use features of the CallTools Power Contact Center Platform, now with Unlimited Inbound and Outbound Minutes.
- Auto Dialer
- Predictive Dialer
- Power Dialer
Free Trial
CallFire
No trial information availableCallTools
No trial information availableRatings
Meets Requirements
9.0
71
9.5
46
Ease of Use
8.6
72
9.3
45
Ease of Setup
8.7
46
8.9
35
Ease of Admin
9.1
46
9.1
30
Quality of Support
8.9
62
9.8
45
Has the product been a good partner in doing business?
9.3
45
9.5
31
Product Direction (% positive)
7.8
68
9.5
43
Features by Category
Dialing Options
Not enough data
9.4
29
|
Verified
Not enough data
9.6
28
|
Verified
Not enough data
10.0
5
Agent Tools
Feature Not Available
9.4
28
|
Verified
Not enough data
9.3
29
|
Verified
Not enough data
9.3
30
|
Verified
Automation
Not enough data
9.2
28
|
Verified
Not enough data
9.1
28
|
Verified
Not enough data
9.3
30
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.9
15
|
Verified
Not enough data
7.5
12
Not enough data
8.3
12
Not enough data
8.3
15
|
Verified
Not enough data
8.1
13
Generative AI
Not enough data
6.4
7
Functions
Not enough data
8.7
17
|
Verified
Not enough data
9.0
17
Not enough data
9.0
16
|
Verified
Not enough data
Feature Not Available
Not enough data
9.9
14
|
Verified
Not enough data
9.2
15
|
Verified
Not enough data
9.1
15
|
Verified
Not enough data
9.0
12
Agentic AI - Contact Center
Not enough data
7.0
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.1
17
|
Verified
Not enough data
9.4
17
|
Verified
Not enough data
9.5
17
|
Verified
Not enough data
9.2
15
|
Verified
Not enough data
9.2
13
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.1
9
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
7.4
9
Not enough data
7.2
9
Not enough data
8.3
12
Not enough data
7.8
9
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
6.0
7
|
Verified
Not enough data
Platform
8.3
6
|
Verified
Not enough data
8.1
8
Not enough data
8.1
6
|
Verified
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.0
32
Not enough data
9.1
16
Not enough data
8.9
15
Not enough data
Tracking
9.4
18
Not enough data
9.3
12
Not enough data
9.7
10
Not enough data
Analytics
8.9
29
Not enough data
9.3
32
Not enough data
8.5
16
Not enough data
Not enough data
Not enough data
Call Routing
8.9
19
Not enough data
9.0
21
Not enough data
9.4
11
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Inbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CallFire and CallTools are categorized as Auto Dialer
Unique Categories
CallTools is categorized as Contact Center, Outbound Call Tracking, Call Center Infrastructure (CCI), and VoIP Providers
Reviews
Reviewers' Company Size
CallFire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CallTools
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
16.3%
Non-Profit Organization Management
8.8%
Real Estate
7.5%
Education Management
6.3%
Insurance
5.0%
Other
56.3%
Real Estate
52.3%
Financial Services
7.7%
Marketing and Advertising
4.6%
Construction
4.6%
Consulting
3.1%
Other
27.7%
Alternatives
Discussions
CallFire has no discussions with answers
CallTools has no discussions with answers
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