Compare CallFire and CallRail 
At a Glance
Market Segments
Small-Business (70.0% of reviews)
Small-Business (75.7% of reviews)
Entry-Level Pricing
5¢
Starting at $50.00 Per Month
CallFire
Star Rating
(84)4.4 out of 5
Market Segments
Small-Business (70.0% of reviews)
Entry-Level Pricing
5¢
Browse all 5 pricing plansCallRail
Star Rating
(1,504)4.6 out of 5
Market Segments
Small-Business (75.7% of reviews)
Entry-Level Pricing
Starting at $50.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallRail excels in Call Analytics with a score of 9.3, highlighting its robust Call Recording and Call Analysis features, which provide detailed insights into call performance. In contrast, CallFire's analytics capabilities are rated lower, with users mentioning that while it offers basic analytics, it lacks the depth found in CallRail.
- Reviewers mention that CallRail's CRM Integration is rated at 8.2, allowing seamless connections with various CRM systems, which enhances lead management. On the other hand, CallFire's integration options are perceived as more limited, with users noting that it does not support as many CRM platforms, making it less flexible for businesses with specific needs.
- G2 users highlight CallRail's superior Lead Generation tools, particularly its Lead Builder feature, which is rated at 8.1. Users appreciate how it helps in creating targeted campaigns. Conversely, CallFire's lead generation features are seen as basic, with reviewers stating that they do not provide the same level of customization or effectiveness.
- Users on G2 report that CallRail's Ease of Use is rated at 9.1, with many praising its intuitive interface and straightforward setup process. In contrast, CallFire's ease of use is rated lower at 8.6, with some users mentioning that the interface can be confusing and less user-friendly, especially for new users.
- Reviewers mention that CallRail's Quality of Support is consistently rated at 8.9, with many users appreciating the responsive customer service and helpful resources. In comparison, CallFire's support is rated similarly, but users report longer wait times and less comprehensive assistance, which can be frustrating during critical issues.
- Users say that CallRail shines in Customization options, particularly with its Custom Fields feature rated at 8.9, allowing businesses to tailor their data collection to specific needs. CallFire, while offering some customization, is noted by users to be less flexible, with a rating of 7.3, leading to limitations in how businesses can adapt the software to their workflows.
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Pricing
Entry-Level Pricing
CallFire
PAY AS YOU GO
5¢
5¢ minutes/texts
- Optional Monthly Rentals
- $3.00 phone numbers
- $25 keywords
CallRail
Call Tracking
Starting at $50.00
Per Month
Know which marketing efforts inspired your best leads to call.
- Call forwarding
- Call recording
- Standard call flow builder
Free Trial
CallFire
No trial information availableCallRail
Free Trial is available
Ratings
Meets Requirements
9.0
71
9.0
1,177
Ease of Use
8.6
72
9.1
1,189
Ease of Setup
8.7
46
9.0
948
Ease of Admin
9.1
46
9.0
950
Quality of Support
8.9
62
8.9
1,064
Has the product been a good partner in doing business?
9.3
45
9.2
937
Product Direction (% positive)
7.8
68
8.9
1,129
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
9.3
159
|
Verified
Not enough data
8.0
112
|
Verified
Not enough data
8.6
134
|
Verified
Not enough data
8.3
143
|
Verified
Agent Performance Management
Not enough data
8.3
121
|
Verified
Not enough data
8.1
123
|
Verified
Not enough data
8.0
114
|
Verified
Generative AI
Not enough data
Feature Not Available
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.6
71
Not enough data
8.0
47
Not enough data
7.5
46
Not enough data
7.7
59
Not enough data
8.0
54
Generative AI
Not enough data
Feature Not Available
Functions
Not enough data
8.7
57
Not enough data
8.5
52
Not enough data
8.2
49
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
50
Not enough data
8.2
47
Not enough data
8.0
48
Administrative
Not enough data
8.2
58
Not enough data
8.8
67
Not enough data
8.7
69
Not enough data
8.6
62
Not enough data
Feature Not Available
Attribution Modeling
Not enough data
8.6
170
|
Verified
Not enough data
8.1
145
|
Verified
Not enough data
7.8
117
|
Verified
Not enough data
7.8
124
|
Verified
Not enough data
8.1
138
|
Verified
Not enough data
8.0
121
|
Verified
Marketing
Not enough data
8.2
133
|
Verified
Not enough data
8.4
140
|
Verified
Not enough data
8.7
178
|
Verified
Not enough data
8.7
173
|
Verified
Reporting
Not enough data
8.7
212
|
Verified
Not enough data
8.5
200
|
Verified
Not enough data
8.1
177
|
Verified
Lead Monitoring
Not enough data
8.5
176
|
Verified
Not enough data
8.7
185
|
Verified
Not enough data
8.4
179
|
Verified
Data Capture
Not enough data
8.2
177
|
Verified
Not enough data
8.6
179
|
Verified
Not enough data
8.0
143
|
Verified
Not enough data
8.5
179
|
Verified
Analytics
Not enough data
8.5
172
|
Verified
Not enough data
8.5
194
|
Verified
Customization
Not enough data
8.2
135
|
Verified
Not enough data
8.3
141
|
Verified
Not enough data
7.8
131
|
Verified
Not enough data
8.4
166
|
Verified
Customization
Not enough data
8.9
9
Not enough data
8.0
9
Not enough data
Feature Not Available
Not enough data
9.3
9
Additional Functionality
Not enough data
9.3
9
Not enough data
Feature Not Available
Not enough data
8.3
9
Not enough data
Feature Not Available
Not enough data
8.5
8
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
7.3
5
Not enough data
8.3
6
Not enough data
8.1
6
Not enough data
7.7
5
Not enough data
8.0
5
Internal Use
Not enough data
7.8
6
Not enough data
8.9
6
Not enough data
9.3
5
Not enough data
8.9
6
Not enough data
7.0
5
Not enough data
8.6
6
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.1
9
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
7.4
9
Not enough data
7.2
9
Not enough data
8.3
12
Not enough data
7.8
9
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
6.0
7
|
Verified
Not enough data
Platform
8.3
6
|
Verified
Not enough data
8.1
8
Not enough data
8.1
6
|
Verified
Not enough data
Phone Number Management
9.0
32
9.0
472
9.1
16
8.8
374
8.9
15
8.5
308
Tracking
9.4
18
8.6
421
9.3
12
9.0
411
9.7
10
8.6
335
Analytics
8.9
29
9.0
473
9.3
32
9.3
456
8.5
16
8.5
402
Not enough data
8.3
220
Call Routing
8.9
19
8.1
271
9.0
21
8.1
243
9.4
11
8.1
225
Administration
Not enough data
8.0
180
Not enough data
8.8
231
Not enough data
8.9
276
Marketing Operations
Not enough data
8.3
154
Not enough data
8.8
164
Not enough data
8.4
146
Not enough data
8.9
156
Not enough data
7.8
139
Not enough data
7.7
114
Campaign Activity
Not enough data
8.5
155
Not enough data
8.6
182
Not enough data
7.9
139
Not enough data
8.4
156
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Calling
Not enough data
9.1
31
Not enough data
8.8
27
Not enough data
8.9
29
Not enough data
8.7
27
Contacts
Not enough data
8.2
30
Not enough data
8.1
30
Not enough data
8.5
28
Insights
Not enough data
7.9
30
Not enough data
8.3
29
Not enough data
8.6
27
Not enough data
8.1
24
Not enough data
7.9
25
Categories
Categories
Shared Categories
CallFire and CallRail are categorized as Inbound Call Tracking
Unique Categories
CallRail is categorized as Online Form Builder, Outbound Call Tracking, Marketing Analytics, Lead Capture, Attribution, Live Chat, Contact Center, AI Sales Assistant, and Conversation Intelligence
Reviews
Reviewers' Company Size
CallFire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CallRail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
16.3%
Non-Profit Organization Management
8.8%
Real Estate
7.5%
Education Management
6.3%
Insurance
5.0%
Other
56.3%
Marketing and Advertising
36.1%
Real Estate
8.6%
Construction
6.8%
Hospital & Health Care
4.0%
Consumer Services
3.5%
Other
40.9%
Most Helpful Reviews
CallFire
Most Helpful Favorable Review
Molly G.
Verified User in Non-Profit Organization Management
Callfire is cost effective and easy to use. It is pretty simple to use on both the front and back ends, making it easy to train others on, and easy to administer. I also really like that you can choose different genres of music to listen to while dialing....
Most Helpful Critical Review
Rosalea P.
Verified User in Marketing and Advertising
Their interface is clunky and difficult to sort and manage large groups of phone numbers. Their call tracking data is unclear and doesn't play well with developer API.
CallRail
Most Helpful Favorable Review
Matt D.
Verified User in Construction
We were able to get up and running in just a few minutes. Couldn't have been easier. I would highly recommend
Most Helpful Critical Review
Deidre G.
Verified User in Construction
the customer service and tech support neither follow thourgh
Molly G.
Verified User in Non-Profit Organization Management
Callfire is cost effective and easy to use. It is pretty simple to use on both the front and back ends, making it easy to train others on, and easy to administer. I also really like that you can choose different genres of music to listen to while dialing....
Matt D.
Verified User in Construction
We were able to get up and running in just a few minutes. Couldn't have been easier. I would highly recommend
Rosalea P.
Verified User in Marketing and Advertising
Their interface is clunky and difficult to sort and manage large groups of phone numbers. Their call tracking data is unclear and doesn't play well with developer API.
Deidre G.
Verified User in Construction
the customer service and tech support neither follow thourgh
Alternatives
Discussions
CallFire has no discussions with answers
What is CallRail used for?
2 comments
PH
CallRail is used for marketing attribution and can be used to see where phone calls are coming from. You can specify a marketing campaign or even which...Read more
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