Introducing G2.ai, the future of software buying.Try now
Compare Calabrio ONE and Verint Speech and Text Analytics 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Fathom
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Enterpret
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Keatext
Visit Website
At a Glance
Market Segments
Mid-Market (55.8% of reviews)
Enterprise (67.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Calabrio ONE
Star Rating
(377)4.5 out of 5
Market Segments
Mid-Market (55.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONEVerint Speech and Text Analytics
Star Rating
(88)4.4 out of 5
Market Segments
Enterprise (67.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Speech and Text AnalyticsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Calabrio ONE excels in Call Recording with a score of 9.7, highlighting its reliability and clarity, while Verint Speech and Text Analytics does not provide a specific score for this feature, indicating a potential gap in user satisfaction.
- Reviewers mention that Calabrio ONE's Quality Assurance Evaluation feature scores 9.3, which users appreciate for its thoroughness in assessing agent performance, whereas Verint's corresponding feature does not match this level of satisfaction.
- G2 users indicate that Calabrio ONE's Agent Self-Service functionality, rated at 8.9, is user-friendly and enhances agent autonomy, while Verint's self-service capabilities are perceived as less intuitive, scoring lower in user feedback.
- Users on G2 highlight that Calabrio ONE's Generative AI Text Generation feature scores an impressive 9.3, with reviewers praising its ability to create relevant content quickly, while Verint's generative AI features do not receive the same level of acclaim.
- Reviewers say that Calabrio ONE's Workforce Management features, particularly Shift Scheduling and Labor Forecasting, score 9.3 and 9.1 respectively, making it a preferred choice for organizations needing robust scheduling tools, while Verint's offerings in this area are seen as less comprehensive.
- Users report that Calabrio ONE's Feedback Management capabilities, especially in Tagging and Segmentation, score 8.4 and 8.2, respectively, which users find effective for analyzing customer interactions, whereas Verint's feedback tools are noted to be less flexible and user-friendly.
Pricing
Entry-Level Pricing
Calabrio ONE
No pricing availableVerint Speech and Text Analytics
No pricing availableFree Trial
Calabrio ONE
No trial information availableVerint Speech and Text Analytics
No trial information availableRatings
Meets Requirements
8.8
302
8.5
26
Ease of Use
9.0
310
8.6
62
Ease of Setup
8.5
217
8.3
46
Ease of Admin
8.5
142
8.2
10
Quality of Support
9.0
286
8.3
26
Has the product been a good partner in doing business?
8.8
143
8.7
9
Product Direction (% positive)
9.1
298
7.8
26
Features by Category
Call Analytics
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Not enough data
Agent Performance Management
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
8.7
5
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.3
75
Not enough data
8.9
74
Not enough data
9.0
76
Not enough data
Engagement
8.7
77
Not enough data
9.2
75
Not enough data
9.1
73
Not enough data
Performance
8.6
69
Not enough data
9.2
75
Not enough data
Generative AI
9.3
23
Not enough data
9.1
23
Not enough data
Workforce Management
9.1
146
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
9.2
148
|
Verified
Not enough data
8.8
140
|
Verified
Not enough data
8.3
137
Not enough data
Administration
8.7
144
|
Verified
Not enough data
8.9
144
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
8.8
145
|
Verified
Not enough data
Feedback Management
8.6
23
Not enough data
8.5
23
Not enough data
8.5
26
Not enough data
Feedback Analysis
8.3
23
Not enough data
7.2
23
Not enough data
7.6
20
Not enough data
Feedback Sources
8.5
16
Not enough data
8.2
17
Not enough data
8.1
14
Not enough data
8.1
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.1
7
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
75
Not enough data
8.4
71
Not enough data
8.5
75
Not enough data
8.9
75
Not enough data
9.1
77
Not enough data
8.4
77
Not enough data
8.6
75
Not enough data
8.3
75
Not enough data
Workforce Management Platform Features
8.9
82
Not enough data
9.1
87
Not enough data
9.1
86
Not enough data
9.0
85
Not enough data
8.8
78
Not enough data
8.6
80
Not enough data
8.9
85
Not enough data
8.8
83
Not enough data
8.2
82
Not enough data
7.9
77
Not enough data
Categories
Categories
Shared Categories
Calabrio ONE and Verint Speech and Text Analytics are categorized as Speech Analytics
Unique Categories
Calabrio ONE is categorized as Feedback Analytics, SAP Store, Contact Center Quality Assurance, Contact Center Workforce, and Workforce Management
Verint Speech and Text Analytics is categorized as Conversation Intelligence and Text Analysis
Reviews
Reviewers' Company Size
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Speech and Text Analytics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.0%
Hospital & Health Care
11.6%
Financial Services
11.0%
Telecommunications
6.8%
Information Technology and Services
6.5%
Other
51.0%
Insurance
15.9%
Financial Services
9.8%
Consumer Services
9.8%
Banking
9.8%
Health, Wellness and Fitness
8.5%
Other
46.3%
Alternatives
Discussions
What is calabrio one smart desktop?
1 Comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
What is calabrio WFM?
1 Comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
Calabrio ONE has no more discussions with answers
What is Verint Text Analytics used for?
1 Comment
AT
Verint Text Analytics can extract actionable business intelligence from the unstructured information contained within text-based documents and interactions...Read more
Verint Speech and Text Analytics has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
