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What is calabrio one smart desktop?

What is calabrio one smart desktop?
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Siva K.
SK
Real Time Analyst
0
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.
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As contact centers face evolving challenges and increasing demands, rapid innovation in workforce optimization (WFO) technology promises to rise to the occasion and help achieve an elevated approach.
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