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Compare Calabrio ONE and Sestek Speech Analytics 
Featured Products
At a Glance
Market Segments
Mid-Market (55.5% of reviews)
Enterprise (55.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Calabrio ONE
Star Rating
(377)4.5 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONESestek Speech Analytics
Star Rating
(22)4.8 out of 5
Market Segments
Enterprise (55.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Sestek Speech AnalyticsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Calabrio ONE excels in user-friendliness, with many users appreciating its intuitive interface for checking schedules and managing tasks. This ease of use is a significant advantage for those in workforce management roles.
- Users say that Sestek Speech Analytics stands out for its robust data analysis capabilities, particularly in handling large datasets efficiently. Reviewers highlight the product's ability to perform big data analysis quickly, which can be a game-changer for enterprises needing to process vast amounts of information.
- According to verified reviews, Calabrio ONE's setup process is praised for being straightforward, allowing users to get started without extensive configuration. This is particularly beneficial for teams looking to implement a solution quickly and with minimal disruption.
- Reviewers mention that Sestek Speech Analytics offers excellent support for the Turkish language, which is a unique feature that sets it apart from competitors. Users appreciate this specialization, especially in markets where Turkish is prevalent.
- G2 reviewers highlight that while both products have strong support ratings, Sestek Speech Analytics receives higher marks for overall quality of support. Users note that the assistance provided is timely and effective, which is crucial for maintaining operational efficiency.
- Users report that Calabrio ONE provides valuable features for monitoring individual agent performance, allowing business analysts to listen to calls directly. This capability is particularly useful for improving team performance and ensuring adherence to quality standards.
Pricing
Entry-Level Pricing
Calabrio ONE
No pricing availableSestek Speech Analytics
No pricing availableFree Trial
Calabrio ONE
No trial information availableSestek Speech Analytics
Free Trial is available
Ratings
Meets Requirements
8.8
302
9.1
19
Ease of Use
9.0
310
9.1
19
Ease of Setup
8.6
217
9.5
10
Ease of Admin
8.5
142
9.3
10
Quality of Support
9.0
286
9.6
19
Has the product been a good partner in doing business?
8.8
143
9.5
10
Product Direction (% positive)
9.1
298
10.0
19
Features by Category
Quality Assurance
9.3
75
Not enough data
8.9
74
Not enough data
9.0
76
Not enough data
Engagement
8.7
77
Not enough data
9.2
75
Not enough data
9.1
73
Not enough data
Performance
8.6
69
Not enough data
9.2
75
Not enough data
Generative AI
9.3
23
Not enough data
9.1
23
Not enough data
Workforce Management
9.1
146
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
9.2
148
|
Verified
Not enough data
8.8
140
|
Verified
Not enough data
8.3
137
Not enough data
Administration
8.7
145
|
Verified
Not enough data
8.9
145
|
Verified
Not enough data
8.7
149
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.8
145
|
Verified
Not enough data
Feedback Management
8.6
23
Not enough data
8.5
23
Not enough data
8.5
26
Not enough data
Feedback Analysis
8.3
23
Not enough data
7.2
23
Not enough data
7.6
20
Not enough data
Feedback Sources
8.5
16
Not enough data
8.2
17
Not enough data
8.1
14
Not enough data
8.1
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
75
Not enough data
8.4
71
Not enough data
8.5
75
Not enough data
8.9
75
Not enough data
9.1
77
Not enough data
8.4
77
Not enough data
8.6
75
Not enough data
8.3
75
Not enough data
Workforce Management Platform Features
8.9
82
Not enough data
9.1
87
Not enough data
9.1
86
Not enough data
9.0
85
Not enough data
8.8
78
Not enough data
8.6
80
Not enough data
8.9
85
Not enough data
8.8
83
Not enough data
8.2
82
Not enough data
7.9
77
Not enough data
Categories
Categories
Shared Categories
Calabrio ONE and Sestek Speech Analytics are categorized as Speech Analytics
Unique Categories
Calabrio ONE is categorized as Feedback Analytics, SAP Store, Contact Center Quality Assurance, Contact Center Workforce, and Workforce Management
Sestek Speech Analytics has no unique categories
Reviews
Reviewers' Company Size
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sestek Speech Analytics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.0%
Hospital & Health Care
11.6%
Financial Services
11.0%
Telecommunications
6.8%
Information Technology and Services
6.5%
Other
51.0%
Telecommunications
20.0%
Chemicals
15.0%
Airlines/Aviation
15.0%
Investment Banking
10.0%
Banking
10.0%
Other
30.0%
Alternatives
Discussions
What is calabrio one smart desktop?
1 Comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
What is calabrio WFM?
1 Comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
Calabrio ONE has no more discussions with answers
Sestek Speech Analytics has no discussions with answers
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