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Compare Calabrio ONE and Medallia Customer Experience 
Featured Products
At a Glance
Market Segments
Mid-Market (55.8% of reviews)
Enterprise (67.0% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Calabrio ONE
Star Rating
(379)4.5 out of 5
Market Segments
Mid-Market (55.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONEMedallia Customer Experience
Star Rating
(199)4.5 out of 5
Market Segments
Enterprise (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in overall user satisfaction, reflected in its higher G2 Score of 73.33 compared to Calabrio ONE's 56.09. Users appreciate its straightforward interface, with one reviewer noting that Medallia Agile Research is "easy to use" and a great fit for small to mid-sized businesses.
- Users say that Calabrio ONE shines in its all-in-one platform capabilities, integrating workforce management, quality monitoring, and analytics. This unified setup allows teams to manage various aspects of contact center operations effectively, making it a valuable tool for business analysis.
- Reviewers mention that while Medallia Customer Experience has a slightly more complex setup process, it still offers valuable features like sentiment analysis and NPS/CSAT scoring, which users find beneficial for understanding customer feedback. However, some users have noted that the initial learning curve can be a bit steep.
- According to verified reviews, Calabrio ONE is praised for its ease of setup, with users highlighting that the initial configuration was a "breeze." This aspect is particularly appealing for teams looking to implement a solution quickly without extensive training.
- Users appreciate the quality of support provided by Calabrio ONE, which received high marks for responsiveness and helpfulness. Reviewers have noted that the support team is effective in addressing issues, making it a reliable choice for organizations that prioritize customer service.
- G2 reviewers highlight that Medallia Customer Experience offers robust reporting features, including custom reports and dashboards, which are essential for tracking performance metrics. Users have found these tools to be instrumental in driving strategic decisions based on customer insights.
Pricing
Entry-Level Pricing
Calabrio ONE
No pricing availableMedallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Free Trial
Calabrio ONE
No trial information availableMedallia Customer Experience
Free Trial is available
Ratings
Meets Requirements
8.8
304
8.7
146
Ease of Use
9.0
312
8.6
155
Ease of Setup
8.6
219
7.4
112
Ease of Admin
8.5
143
7.7
83
Quality of Support
9.0
288
8.5
128
Has the product been a good partner in doing business?
8.8
144
8.7
87
Product Direction (% positive)
9.1
300
9.6
140
Features by Category
Quality Assurance
9.3
75
Not enough data
8.9
74
Not enough data
9.0
76
Not enough data
Engagement
8.7
77
Not enough data
9.2
75
Not enough data
9.1
73
Not enough data
Performance
8.6
69
Not enough data
9.2
75
Not enough data
Generative AI
9.3
23
Not enough data
9.1
23
Not enough data
Analytics
Not enough data
9.4
54
Not enough data
9.2
54
Not enough data
8.7
47
Not enough data
5.8
42
Customization
Not enough data
8.5
50
Not enough data
7.9
45
Not enough data
8.5
44
Not enough data
8.2
43
Generative AI
Not enough data
6.5
24
Not enough data
6.4
24
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
9.1
147
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
9.2
149
|
Verified
Not enough data
8.8
140
|
Verified
Not enough data
8.3
137
Not enough data
Administration
8.7
145
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
8.7
149
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.8
145
|
Verified
Not enough data
Feedback Management
8.6
23
8.3
43
8.5
23
8.5
41
8.5
26
8.4
48
Feedback Analysis
8.3
23
8.1
47
7.2
23
8.4
47
7.6
20
9.3
48
Feedback Sources
8.5
16
8.3
37
8.2
17
9.2
45
8.1
14
7.1
34
8.1
18
8.1
37
Generative AI
Not enough data
6.7
21
Not enough data
6.5
23
Generative AI
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
76
Not enough data
8.4
71
Not enough data
8.5
76
Not enough data
8.9
76
Not enough data
9.1
77
Not enough data
8.4
78
Not enough data
8.6
75
Not enough data
8.3
76
Not enough data
Workforce Management Platform Features
8.9
82
Not enough data
9.1
87
Not enough data
9.1
87
Not enough data
9.0
86
Not enough data
8.8
78
Not enough data
8.6
80
Not enough data
9.0
86
Not enough data
8.8
83
Not enough data
8.2
82
Not enough data
7.9
77
Not enough data
Categories
Categories
Shared Categories
Calabrio ONE and Medallia Customer Experience are categorized as Feedback Analytics
Unique Categories
Calabrio ONE is categorized as SAP Store, Contact Center Quality Assurance, Speech Analytics, Contact Center Workforce, and Workforce Management
Medallia Customer Experience is categorized as Experience Management
Reviews
Reviewers' Company Size
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.0%
Hospital & Health Care
11.5%
Financial Services
11.0%
Telecommunications
6.8%
Information Technology and Services
6.8%
Other
51.0%
Hospitality
14.3%
Financial Services
10.4%
Information Technology and Services
7.7%
Retail
6.6%
Telecommunications
5.5%
Other
55.5%
Alternatives
Discussions
What is calabrio one smart desktop?
1 Comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
What is calabrio WFM?
1 Comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
Calabrio ONE has no more discussions with answers
Medallia Customer Experience has no discussions with answers
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