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At a Glance
Bugzilla
Bugzilla
Star Rating
(113)3.9 out of 5
Market Segments
Mid-Market (43.6% of reviews)
Information
Entry-Level Pricing
Free
Learn more about Bugzilla
Jira
Jira
Star Rating
(6,095)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Information
Entry-Level Pricing
starts at $20/ month for 10 users
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Jira excels in its Kanban Board feature, allowing teams to visualize their workflow effectively, while Bugzilla's interface is considered less intuitive for managing tasks.
  • Reviewers mention that Jira's Analytics capabilities provide deeper insights into bug trends and team performance, whereas Bugzilla's analytics are seen as basic and less comprehensive.
  • G2 users highlight that Jira's Custom Workflows allow for greater flexibility in adapting to various project needs, while Bugzilla's workflow customization options are more limited, making it harder to tailor to specific processes.
  • Users on G2 appreciate Jira's robust Wiki Documentation and community support, which are seen as valuable resources for troubleshooting and learning, while Bugzilla's documentation is often described as lacking depth.
  • Reviewers say that Jira's Time Tracking feature is more user-friendly and integrates well with other tools, whereas Bugzilla's time tracking is considered cumbersome and less efficient.
  • Users report that Jira's Release Forecasting is a standout feature that helps teams plan better, while Bugzilla does not offer similar forecasting capabilities, which can hinder project planning.
Pricing
Entry-Level Pricing
Bugzilla
Open Source
Free
Learn more about Bugzilla
Jira
Development
starts at $20
/ month for 10 users
Browse all 3 pricing plans
Free Trial
Bugzilla
No trial information available
Jira
No trial information available
Ratings
Meets Requirements
7.9
95
8.8
5,079
Ease of Use
7.6
95
8.0
5,110
Ease of Setup
6.9
32
7.6
1,476
Ease of Admin
6.9
31
7.4
1,270
Quality of Support
7.1
79
8.2
3,853
Has the product been a good partner in doing business?
7.6
26
8.4
1,138
Product Direction (% positive)
7.0
93
8.2
4,916
Features by Category
7.9
85
8.8
8,541
Bug Reporting
7.7
14
8.8
1437
8.2
15
8.7
1397
8.1
14
8.8
1472
Bug Monitoring
7.3
13
8.6
1384
8.2
15
8.9
1480
7.7
14
8.8
1371
Not enough data
8.5
28,955
Communication
Not enough data
8.4
2272
Not enough data
8.2
2137
Not enough data
8.1
2051
Planning
Not enough data
8.7
2736
Not enough data
8.7
2812
Not enough data
8.8
2548
Not enough data
8.6
2654
Not enough data
8.3
2278
Workflow Management
Not enough data
8.6
2606
Not enough data
8.8
2856
Not enough data
7.8
1887
Not enough data
8.4
2118
Categories
Categories
Shared Categories
Bugzilla
Bugzilla
Jira
Jira
Bugzilla and Jira are categorized as Bug Tracking
Unique Categories
Bugzilla
Bugzilla has no unique categories
Jira
Jira is categorized as Product Management
Reviews
Reviewers' Company Size
Bugzilla
Bugzilla
Small-Business(50 or fewer emp.)
24.8%
Mid-Market(51-1000 emp.)
43.6%
Enterprise(> 1000 emp.)
31.7%
Jira
Jira
Small-Business(50 or fewer emp.)
23.6%
Mid-Market(51-1000 emp.)
42.9%
Enterprise(> 1000 emp.)
33.5%
Reviewers' Industry
Bugzilla
Bugzilla
Information Technology and Services
39.2%
Computer Software
21.6%
Computer Networking
2.9%
Computer & Network Security
2.9%
Telecommunications
2.0%
Other
31.4%
Jira
Jira
Information Technology and Services
23.6%
Computer Software
23.6%
Internet
4.8%
Financial Services
4.5%
Marketing and Advertising
4.3%
Other
39.2%
Most Helpful Reviews
Bugzilla
Bugzilla
Most Helpful Favorable Review
Kryz O.
KO
Kryz O.
Verified User in Computer Software

A great tool for tracking Bugs in your software/firmware Many large companies use this as there standard tool. Great for logging, escilation and tracking

Most Helpful Critical Review
Peter R.
PR
Peter R.
Verified User in Computer Software

The interface is very clunky, it can be slow and it is difficult to manage and group tickets as well as project groups past the top level. It is not very intuitive and the searches are difficult to manage at times. Often there are conflicting search...

Jira
Jira
Most Helpful Favorable Review
Daniel J.
DJ
Daniel J.
Verified User in Computer & Network Security

We use JIRA extensively for issue management and tracking. Each team has a project and it is a great way to work amongst teams and collaborate. The tool is very versatile and great to have project leaders, watchers, stakeholders, etc. They also have...

Most Helpful Critical Review
Jerry W. E.
JE
Jerry W. E.
Verified User in Computer Software

Consider three pitfalls when adopting JIRA - two pertaining to administration teams and one pertaining to end-users. Admin Pitfall #1: while JIRA does in fact allow administrators the ability to build customized issue types, workflows and artifacts,...

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Discussions
Bugzilla
Bugzilla Discussions
I am software tester,can i use Bugzilla for testing softwares.
1 comment
Pooyan A.
PA
You can use Bugzilla to track bugs/issues about a certain software you have developed. It can be used by the users to report problems. It is not, however, a...Read more
integration
1 comment
Peter R.
PR
Yes, you should be able to, depending on what your hosting environment is. Bugzilla has an API that is pretty robust, so you can create scripts that would...Read more
Why bugzilla
1 comment
Peter R.
PR
I think that Bugzilla has a very defined purpose, and many users and companies are looking for tools that can handle multiple tasks. I think integrations are...Read more
Jira
Jira Discussions
Is Jira a good tool?
12 comments
Mahendra P.
MP
Yes, It's very useful, Just start on it and give some time on that.Read more
What are the features of JIRA?
11 comments
Cindy S.
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
6 comments
Varun C.
VC
teams plan sprints, manage backlogsRead more