Compare Broadvoice and GoTo Connect

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At a Glance
Broadvoice
Broadvoice
Star Rating
(55)4.5 out of 5
Market Segments
Small-Business (57.4% of reviews)
Information
Entry-Level Pricing
$10.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plans
GoTo Connect
GoTo Connect
Star Rating
(1,295)4.4 out of 5
Market Segments
Small-Business (71.7% of reviews)
Information
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Free Trial is available
Browse all 2 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that GoTo Connect excels in its Desk-to-Desk Calls feature, scoring 9.2, while Broadvoice offers a slightly higher score of 9.4, indicating a more seamless experience for direct communication.
  • Reviewers mention that Broadvoice shines in Voicemail to SMS functionality, achieving a score of 9.7 compared to GoTo Connect's 8.1, highlighting Broadvoice's superior capability in delivering voicemail notifications via text.
  • G2 users note that GoTo Connect's Conference Transcripts feature is lacking, with a score of 6.9, while Broadvoice impresses with a score of 9.7, making it a better choice for users who need detailed records of their conference calls.
  • Users on G2 appreciate Broadvoice's File Sharing capabilities, scoring 9.6, which outperforms GoTo Connect's 8.4, suggesting that Broadvoice provides a more efficient way to share documents during communications.
  • Reviewers say that both platforms offer solid Automated Attendants features, each scoring 9.0, but users report that Broadvoice's implementation feels more intuitive and user-friendly.
  • Users report that GoTo Connect's Hold Music feature, with a score of 8.6, is less customizable compared to Broadvoice's 9.0, which allows for a more personalized experience during call waiting times.
Pricing
Entry-Level Pricing
Broadvoice
Metered (b-hive Seat)
$10.00
1 User Per Month
Browse all 3 pricing plans
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
Browse all 2 pricing plans
Free Trial
Broadvoice
Free Trial is available
GoTo Connect
Free Trial is available
Ratings
Meets Requirements
9.1
47
9.0
1,048
Ease of Use
9.4
48
9.0
1,057
Ease of Setup
9.1
20
8.7
718
Ease of Admin
9.3
18
8.9
712
Quality of Support
9.1
47
8.9
1,022
Has the product been a good partner in doing business?
9.5
17
9.2
705
Product Direction (% positive)
9.3
48
8.4
1,011
Features by Category
Not enough data
8.9
269
Documents
Not enough data
9.0
28
Not enough data
8.2
28
Not enough data
8.5
30
Sending
Not enough data
9.6
32
Not enough data
9.2
30
Not enough data
8.4
30
Not enough data
8.7
31
Not enough data
9.1
29
Not enough data
9.1
31
Basic Communication
9.4
44
9.1
848
|
Verified
8.8
33
8.0
346
|
Verified
8.6
36
7.9
399
|
Verified
9.0
34
8.0
337
|
Verified
9.1
38
8.7
600
|
Verified
9.4
42
9.2
684
|
Verified
Access
8.8
35
8.3
432
|
Verified
Feature Not Available
8.3
456
8.7
38
8.4
461
|
Verified
Advanced Features
9.0
39
8.6
681
|
Verified
9.0
40
9.0
639
|
Verified
9.7
43
9.2
729
|
Verified
9.6
210
8.9
399
Extensions
9.8
24
Feature Not Available
9.9
24
9.1
103
|
Verified
9.3
23
Feature Not Available
Features
9.5
24
Feature Not Available
9.7
23
Feature Not Available
9.6
23
8.4
85
|
Verified
9.7
23
9.1
112
|
Verified
9.5
23
9.0
99
|
Verified
9.7
23
Feature Not Available
Categories
Categories
Shared Categories
Broadvoice
Broadvoice
GoTo Connect
GoTo Connect
Broadvoice and GoTo Connect are categorized as VoIP and UCaaS Platforms
Unique Categories
Broadvoice
Broadvoice has no unique categories
GoTo Connect
GoTo Connect is categorized as Online Fax
Reviews
Reviewers' Company Size
Broadvoice
Broadvoice
Small-Business(50 or fewer emp.)
57.4%
Mid-Market(51-1000 emp.)
27.8%
Enterprise(> 1000 emp.)
14.8%
GoTo Connect
GoTo Connect
Small-Business(50 or fewer emp.)
71.7%
Mid-Market(51-1000 emp.)
23.9%
Enterprise(> 1000 emp.)
4.4%
Reviewers' Industry
Broadvoice
Broadvoice
Information Technology and Services
22.2%
Hospital & Health Care
7.4%
Financial Services
7.4%
Telecommunications
5.6%
Health, Wellness and Fitness
5.6%
Other
51.9%
GoTo Connect
GoTo Connect
Information Technology and Services
8.9%
Insurance
5.5%
Financial Services
5.5%
Hospital & Health Care
4.8%
Computer Software
4.1%
Other
71.2%
Most Helpful Reviews
Broadvoice
Broadvoice
Most Helpful Favorable Review
LM
Lorna M.
Verified User in Financial Services

The mobile fwature of the phone system allows me to make ans answer calls anywhere, so i never miss any important phone call They have very competitive and affordable pricing.

Most Helpful Critical Review
RL
Ryan L.
Verified User in Information Technology and Services

I signed a 1 year agreement in 2021. My sales advisor tried to have me sign a 3 year but I hate long contracts. She then said OK this agreement is for one year. I read it and signed. Fast forward to today. I'd like to change my account subscription...

GoTo Connect
GoTo Connect
Most Helpful Favorable Review
Jessie W.
JW
Jessie W.
Verified User in Marketing and Advertising

I love the flexible pricing structure. It's month-to-month and I can also add/subtract devices as needed. Jive doesn't lock you into a contract which is nice. Their interface is pretty intuitive, while being powerful at the same time. I also like that it...

Most Helpful Critical Review
Verified User in Internet
GI
Verified User in Information Technology and Services

I feel that I was misled by the sales person. I called to add a second phone and was given a very good price for the phone but was not informed that adding a second phone would double my monthly charges. I have one phone number and 1 user. Had I been...

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Discussions
Broadvoice
Broadvoice Discussions
Monty the Mongoose crying
Broadvoice has no discussions with answers
GoTo Connect
GoTo Connect Discussions
Can I Port My Existing Number?
2 comments
Mike E.
ME
Yes. You can port your number.Read more
The Call prompter
2 comments
Courtney  B.
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
I
2 comments
Lisa M.
LM
So far this product has fulfilled our companies needs 100% Read more