# BMC Helix Discovery vs Device42, A Freshworks Company Comparison

| | BMC Helix Discovery | Device42, A Freshworks Company | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 64 | 51 | 
| **Largest Market Segment** | Mid-Market (49.1% of reviews) | Enterprise (47.8% of reviews) | 
| **Entry Level Price** | No pricing available | $ Up to 250 devices | 

---
## Top Pros & Cons

### BMC Helix Discovery

**Not enough data**

### Device42, A Freshworks Company

Pros:
- Asset Management (3 reviews)
- Ease of Use (1 reviews)

Cons:
- Complexity (1 reviews)
- Latency Issues (1 reviews)

---
## Ratings Comparison
| Rating | BMC Helix Discovery | Device42, A Freshworks Company | 
|---|---|---|
  | **Meets Requirements** | 8.7 (40 reviews) | 9.0 (40 reviews) | 
  | **Ease of Use** | 8.9 (41 reviews) | 8.9 (41 reviews) | 
  | **Ease of Setup** | 8.3 (19 reviews) | 8.5 (37 reviews) | 
  | **Ease of Admin** | 8.2 (18 reviews) | 8.8 (33 reviews) | 
  | **Quality of Support** | 8.6 (41 reviews) | 9.5 (39 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (18 reviews) | 9.5 (32 reviews) | 
  | **Product Direction (% positive)** | 8.8 (39 reviews) | 9.4 (39 reviews) | 

---
## Pricing

### BMC Helix Discovery

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Device42, A Freshworks Company

#### Entry-Level Pricing

Plan: Basic

Price: $ Up to 250 devices


[Browse all 4 editions](https://www.g2.com/products/device42-a-freshworks-company/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Discovery** | 9.0/10 | 7 |
| **Device42, A Freshworks Company** | 8.3/10 | 18 |

#### Asset Inventory

| Feature | BMC Helix Discovery | Device42, A Freshworks Company | 
|---|---|---|
| **Hardware Asset Inventory** | 9.7 (5 reviews) | 9.1 (16 reviews) | 
| **Software Asset Inventory** | 8.9 (6 reviews) | 8.8 (12 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 8.1 (9 reviews) | 
| **Mobile Asset Inventory** | 8.0 (5 reviews) | 6.9 (6 reviews) | 
| **Asset Discovery** | 9.0 (5 reviews) | 8.8 (13 reviews) | 

#### Generative AI

| Feature | BMC Helix Discovery | Device42, A Freshworks Company | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | BMC Helix Discovery | Device42, A Freshworks Company | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | BMC Helix Discovery | Device42, A Freshworks Company | 
|---|---|---|
| **Central Dashboard** | 9.7 (5 reviews) | 8.1 (14 reviews) | 
| **Asset Policy Management** | 8.9 (6 reviews) | Feature Not Available | 
| **Risk Management** | 8.7 (5 reviews) | Feature Not Available | 
| **Integrations** | Not enough data | 8.6 (14 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Discovery** | N/A | N/A |
| **Device42, A Freshworks Company** | N/A | N/A |

#### ServiceNow Apps

| Feature | BMC Helix Discovery | Device42, A Freshworks Company | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | BMC Helix Discovery | Device42, A Freshworks Company | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Data Center Infrastructure Management (DCIM)

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Discovery** | N/A | N/A |
| **Device42, A Freshworks Company** | 8.9/10 | 8 |

#### Performance Management

| Feature | BMC Helix Discovery | Device42, A Freshworks Company | 
|---|---|---|
| **Workflow Automation** | Not enough data | Feature Not Available | 
| **Change Management** | Not enough data | Not enough data | 
| **Real Time Reporting** | Not enough data | Not enough data | 

#### Monitoring

| Feature | BMC Helix Discovery | Device42, A Freshworks Company | 
|---|---|---|
| **Server Performance** | Not enough data | Not enough data | 
| **Energy Consumption** | Not enough data | Not enough data | 
| **Space Planning** | Not enough data | 8.9 (6 reviews) | 

---
## Categories
**Shared Categories (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)


**Unique to Device42, A Freshworks Company (2):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Data Center Infrastructure Management (DCIM) Software](https://www.g2.com/categories/data-center-infrastructure-management-dcim)


---
## Reviewer Demographics

### By Company Size

| Segment | BMC Helix Discovery | Device42, A Freshworks Company | 
|---|---|---|
| **Small-Business** | 10.9% | 17.4% | 
| **Mid-Market** | 49.1% | 34.8% | 
| **Enterprise** | 40.0% | 47.8% | 

### By Industry

#### BMC Helix Discovery

- **Information Technology and Services:** 41.8%
- **Computer Software:** 12.7%
- **Telecommunications:** 10.9%
- **Higher Education:** 7.3%
- **Banking:** 5.5%
- **Financial Services:** 3.6%
- **Real Estate:** 1.8%
- **Insurance:** 1.8%
- **Information Services:** 1.8%
- **Entertainment:** 1.8%
- **Other:** 10.9%

#### Device42, A Freshworks Company

- **Information Technology and Services:** 23.9%
- **Financial Services:** 10.9%
- **Computer Software:** 8.7%
- **Leisure, Travel & Tourism:** 6.5%
- **Insurance:** 6.5%
- **Military:** 4.3%
- **Education Management:** 4.3%
- **Government Administration:** 4.3%
- **Apparel & Fashion:** 2.2%
- **Computer & Network Security:** 2.2%
- **Other:** 26.1%

---
## Alternatives

### Alternatives to BMC Helix Discovery

- [Lansweeper](https://www.g2.com/products/lansweeper/reviews) — 4.4/5 stars (68 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) — 4.3/5 stars (496 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4971 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1343 reviews)
- [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) — 4.9/5 stars (1313 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1237 reviews)
- [IT Glue](https://www.g2.com/products/it-glue/reviews) — 4.6/5 stars (709 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4084 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)

### Alternatives to Device42, A Freshworks Company

- [Nlyte](https://www.g2.com/products/nlyte/reviews) — 4.5/5 stars (51 reviews)
- [Lansweeper](https://www.g2.com/products/lansweeper/reviews) — 4.4/5 stars (68 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4971 reviews)
- [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) — 4.3/5 stars (496 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1343 reviews)
- [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) — 4.9/5 stars (1313 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1237 reviews)
- [IT Glue](https://www.g2.com/products/it-glue/reviews) — 4.6/5 stars (709 reviews)
- [OpManager Nexus](https://www.g2.com/products/opmanager-nexus/reviews) — 4.6/5 stars (225 reviews)

---
## Top Discussions

### BMC Helix Discovery

No discussions available for this product.

### Device42, A Freshworks Company

- Title: [What is a CMDB used for?](https://www.g2.com/discussions/what-is-a-cmdb-used-for) — 1 comment
  > **Top comment:** "Based on ITIL's best practices, a CMDB is your Configuration Management Database, a central repository of all configuration items. It is used for managing IT..."
- Title: [How much does Device42 cost?](https://www.g2.com/discussions/how-much-does-device42-cost) — 1 comment
  > **Top comment:** "Device42 is priced on an annual subscription model, and generally about 1/3 of the cost of the major software vendors. But it is not all just about the price..."
- Title: [How does Device42 work?](https://www.g2.com/discussions/how-does-device42-work) — 1 comment
  > **Top comment:** "In a nutshell - Device42 uses a variety of protocols to discover legacy as well as the latest technologies in your environment, across on-premises and cloud...."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bmc-helix-discovery-vs-device42-a-freshworks-company)