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- BMC Helix Discovery-vs-Device42, A Freshworks Company
Compare BMC Helix Discovery and Device42, A Freshworks Company 
At a Glance
Market Segments
Mid-Market (48.1% of reviews)
Enterprise (50.0% of reviews)
Entry-Level Pricing
No pricing available
$ Up to 250 devices
BMC Helix Discovery
Star Rating
(63)4.3 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about BMC Helix DiscoveryDevice42, A Freshworks Company
Star Rating
(49)4.7 out of 5
Market Segments
Enterprise (50.0% of reviews)
Entry-Level Pricing
$ Up to 250 devices
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BMC Helix Discovery excels in Hardware Asset Inventory with a score of 9.7, indicating a robust capability in tracking and managing physical assets, while Device42 scores slightly lower at 9.0, suggesting it may not be as comprehensive in this area.
- Reviewers mention that BMC Helix Discovery's Central Dashboard is highly rated at 9.7, providing an intuitive interface for users to manage their assets effectively, whereas Device42's dashboard received a lower score of 8.1, which may impact user experience and efficiency.
- G2 users highlight that BMC Helix Discovery has a strong performance in Software Asset Inventory with a score of 9.3, while Device42's score of 8.8 indicates it may not offer the same level of detail or functionality in managing software assets.
- Users on G2 report that Device42 shines in Quality of Support with a score of 9.5, significantly higher than BMC Helix Discovery's 8.6, suggesting that users may find more responsive and helpful support when using Device42.
- Reviewers say that BMC Helix Discovery has a solid score of 8.8 in Product Direction, indicating a positive outlook for future updates and features, while Device42's score of 9.4 suggests it may have a more favorable trajectory in terms of ongoing development and enhancements.
- Users report that BMC Helix Discovery's Asset Discovery feature scores 9.0, showcasing its effectiveness in identifying and cataloging assets, while Device42's score of 8.8 indicates it may not be as efficient in this critical area of asset management.
Pricing
Entry-Level Pricing
BMC Helix Discovery
No pricing availableFree Trial
BMC Helix Discovery
No trial information availableDevice42, A Freshworks Company
Free Trial is available
Ratings
Meets Requirements
8.7
39
9.0
39
Ease of Use
9.0
40
8.9
39
Ease of Setup
8.4
18
8.5
35
Ease of Admin
8.2
18
8.8
33
Quality of Support
8.6
40
9.5
38
Has the product been a good partner in doing business?
8.5
18
9.5
32
Product Direction (% positive)
8.8
38
9.4
38
Features by Category
Asset Inventory
9.7
5
9.0
14
9.3
5
8.8
11
Not enough data
8.1
8
Not enough data
6.7
5
9.0
5
8.8
11
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Management
9.7
5
8.1
13
9.3
5
Feature Not Available
8.7
5
Feature Not Available
Not enough data
8.6
13
Performance Management
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.9
6
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC Helix Discovery and Device42, A Freshworks Company are categorized as IT Asset Management
Unique Categories
BMC Helix Discovery has no unique categories
Device42, A Freshworks Company is categorized as ServiceNow Store Apps and Data Center Infrastructure Management (DCIM)
Reviews
Reviewers' Company Size
BMC Helix Discovery
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Device42, A Freshworks Company
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
42.6%
Computer Software
13.0%
Telecommunications
11.1%
Higher Education
7.4%
Banking
5.6%
Other
20.4%
Information Technology and Services
25.0%
Financial Services
11.4%
Computer Software
9.1%
Leisure, Travel & Tourism
6.8%
Insurance
6.8%
Other
40.9%
Most Helpful Reviews
BMC Helix Discovery
Most Helpful Favorable Review
Luis J.
Verified User in Telecommunications
This is an incredible program that allows you to know, practically in real-time, the situation of your company's IT assets. The speed with which it analyzes and identifies changes in software and hardware components is surprising, detecting which servers...
Most Helpful Critical Review
Verified User in Computer Software
Could use better product design and user experience
Device42, A Freshworks Company
Most Helpful Favorable Review
Esteban C.
Verified User in Leisure, Travel & Tourism
The possibility to have in one tool IPAM, IT Asset Management and Datacenter Management
Most Helpful Critical Review
Sharish A.
Verified User in Computer Software
Some users reported occasional performance slowdown especially dealing with huge data or requests.
Luis J.
Verified User in Telecommunications
This is an incredible program that allows you to know, practically in real-time, the situation of your company's IT assets. The speed with which it analyzes and identifies changes in software and hardware components is surprising, detecting which servers...
Esteban C.
Verified User in Leisure, Travel & Tourism
The possibility to have in one tool IPAM, IT Asset Management and Datacenter Management
Verified User in Computer Software
Could use better product design and user experience
Sharish A.
Verified User in Computer Software
Some users reported occasional performance slowdown especially dealing with huge data or requests.
Alternatives
Discussions
BMC Helix Discovery has no discussions with answers
How does Device42 work?
1 comment
YH
In a nutshell - Device42 uses a variety of protocols to discover legacy as well as the latest technologies in your environment, across on-premises and cloud....Read more
How much does Device42 cost?
1 comment
YH
Device42 is priced on an annual subscription model, and generally about 1/3 of the cost of the major software vendors. But it is not all just about the price...Read more
What is a CMDB used for?
1 comment
YH
Based on ITIL's best practices, a CMDB is your Configuration Management Database, a central repository of all configuration items. It is used for managing IT...Read more
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