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- Footprints Service Desk-vs-Jira Service Management
Compare BMC FootPrints and Jira Service Management 
At a Glance
Market Segments
Enterprise (57.1% of reviews)
Mid-Market (40.5% of reviews)
Entry-Level Pricing
No pricing available
0/agent/month
BMC FootPrints
Star Rating
(56)3.5 out of 5
Market Segments
Enterprise (57.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about BMC FootPrintsJira Service Management
Star Rating
(779)4.2 out of 5
Market Segments
Mid-Market (40.5% of reviews)
Entry-Level Pricing
0/agent/month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BMC FootPrints excels in ticket creation user experience with a score of 8.9, while Jira Service Management, although strong, scores slightly lower in this area, indicating that FootPrints may offer a more intuitive interface for creating tickets.
- Reviewers mention that Jira Service Management outperforms BMC FootPrints in change management, scoring 9.0 compared to FootPrints' 5.6, suggesting that Jira provides more robust tools for managing changes effectively.
- G2 users highlight that BMC FootPrints has a strong ticket collaboration feature with a score of 9.1, which reviewers say facilitates better teamwork compared to Jira's collaboration capabilities.
- Users on G2 indicate that Jira Service Management offers superior reports and analytics, scoring 8.9, while BMC FootPrints only scores 6.4, suggesting that Jira provides more comprehensive insights into service performance.
- Reviewers mention that BMC FootPrints has a lower mobile user support score of 5.3, while Jira Service Management scores 7.8, indicating that Jira may be a better choice for teams needing mobile access to their service management tools.
- Users say that both products have strong automation features, but Jira Service Management's ticket routing automation scores 8.7, slightly higher than BMC FootPrints' 8.2, suggesting that Jira may offer more efficient automation capabilities for ticket management.
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Pricing
Entry-Level Pricing
BMC FootPrints
No pricing availableJira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
BMC FootPrints
No trial information availableJira Service Management
Free Trial is available
Ratings
Meets Requirements
7.4
51
8.7
677
Ease of Use
6.9
50
8.1
681
Ease of Setup
6.7
20
7.6
292
Ease of Admin
6.7
19
7.7
282
Quality of Support
7.7
39
8.3
570
Has the product been a good partner in doing business?
8.1
18
8.5
260
Product Direction (% positive)
4.7
51
8.4
651
Features by Category
Ticket and Case Management
Not enough data
9.0
27
Not enough data
9.2
25
Not enough data
8.7
27
Not enough data
8.9
25
Not enough data
8.5
24
Not enough data
8.5
26
Not enough data
9.1
26
Not enough data
8.0
24
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
8.6
28
Not enough data
8.5
28
Not enough data
7.9
21
Not enough data
7.8
19
Not enough data
7.5
18
Platform
Not enough data
7.7
25
Not enough data
8.2
28
Not enough data
8.3
27
Not enough data
9.0
25
Not enough data
8.4
26
Not enough data
8.2
24
Administration
5.6
6
|
Verified
9.0
74
|
Verified
Not enough data
8.5
68
|
Verified
6.4
7
|
Verified
8.9
80
|
Verified
Service Desk
7.9
8
|
Verified
8.9
87
|
Verified
7.5
8
|
Verified
9.0
86
|
Verified
6.5
8
|
Verified
8.9
87
|
Verified
Management
Not enough data
9.1
63
|
Verified
Not enough data
9.0
58
|
Verified
Not enough data
8.8
59
|
Verified
Not enough data
8.8
55
|
Verified
Not enough data
8.6
51
|
Verified
Functionality
Not enough data
9.1
67
|
Verified
Not enough data
9.0
59
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Monitoring
Not enough data
8.9
73
|
Verified
Not enough data
9.1
77
|
Verified
Not enough data
9.1
77
|
Verified
Management Tools
Not enough data
9.0
77
|
Verified
Not enough data
8.9
76
|
Verified
Not enough data
9.2
65
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Incident Management
8.2
28
8.7
219
8.3
26
8.7
226
8.4
28
8.7
236
7.9
22
8.3
192
7.9
20
8.3
189
Reporting
7.8
27
8.4
222
8.3
22
8.4
216
7.1
17
7.9
147
Access & Usability
5.3
12
7.8
143
8.0
23
8.5
191
8.4
21
8.4
154
7.2
17
8.3
150
Categories
Categories
Shared Categories
BMC FootPrints and Jira Service Management are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
BMC FootPrints has no unique categories
Reviews
Reviewers' Company Size
BMC FootPrints
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
26.8%
Law Practice
19.6%
Information Technology and Services
14.3%
Hospital & Health Care
7.1%
Education Management
5.4%
Other
26.8%
Information Technology and Services
30.5%
Computer Software
16.2%
Internet
5.6%
Financial Services
4.5%
Telecommunications
3.7%
Other
39.5%
Most Helpful Reviews
BMC FootPrints
Most Helpful Favorable Review
Victor G.
Verified User in Law Practice
I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...
Most Helpful Critical Review
Verified User in Utilities
- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...
Jira Service Management
Most Helpful Favorable Review
Mhatet R.
Verified User in Financial Services
What I like best in JIRA is that I can create my own Dashboard. I can make my own filters. I can classified the Priority levels of the tickets I am handling.
Most Helpful Critical Review
Verified User in Information Technology and Services
I feel that JIRA is not easy to navigate and search.
Victor G.
Verified User in Law Practice
I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...
Mhatet R.
Verified User in Financial Services
What I like best in JIRA is that I can create my own Dashboard. I can make my own filters. I can classified the Priority levels of the tickets I am handling.
Verified User in Utilities
- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...
Verified User in Information Technology and Services
I feel that JIRA is not easy to navigate and search.
Alternatives
Discussions
BMC FootPrints has no discussions with answers
Is Jira a service management tool?
2 comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
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