Easy of use, fast deployment, easy of integration and effective. Excellent presales and aftersales support.
The SOC is non-responsive to requests for additional information regarding reported incidents. The annual contracts are restrictive and not suitable for the MSP model. Their detection rules are generic across all clients and do not monitor unique...
Takes care of SOC very easily with little input
I dislike that Kaseya purchased RocketCyber and locked us into a 3 year agreement. Also, the SOC calls for random issues, there is not a lot of granularity. I don't need a 2 AM call to tell me a Sophos agent stopped responding.
Easy of use, fast deployment, easy of integration and effective. Excellent presales and aftersales support.
Takes care of SOC very easily with little input
The SOC is non-responsive to requests for additional information regarding reported incidents. The annual contracts are restrictive and not suitable for the MSP model. Their detection rules are generic across all clients and do not monitor unique...
I dislike that Kaseya purchased RocketCyber and locked us into a 3 year agreement. Also, the SOC calls for random issues, there is not a lot of granularity. I don't need a 2 AM call to tell me a Sophos agent stopped responding.