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- BigCommerce-vs-Salesforce Commerce for B2C
Compare BigCommerce and Salesforce Commerce for B2C 
At a Glance
Market Segments
Small-Business (79.0% of reviews)
Mid-Market (40.1% of reviews)
Entry-Level Pricing
$29.95/ per month
Contact Us Per Year
BigCommerce
Star Rating
(538)4.2 out of 5
Market Segments
Small-Business (79.0% of reviews)
Entry-Level Pricing
$29.95/ per month
Browse all 4 pricing plansSalesforce Commerce for B2C
Star Rating
(450)4.3 out of 5
Market Segments
Mid-Market (40.1% of reviews)
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Salesforce Commerce for B2C excels in Product Recommendations with a score of 9.2, highlighting its ability to provide personalized suggestions that enhance the shopping experience, while BigCommerce, with a score of 7.7, is noted for having less sophisticated recommendation algorithms.
- Users report that Salesforce Commerce for B2C offers superior REST APIs with a score of 8.5, allowing for better integration capabilities, whereas BigCommerce's REST APIs received a lower score of 7.7, indicating potential limitations in extensibility.
- G2 users highlight that Salesforce Commerce for B2C's Reporting features are robust, scoring 9.0, which helps businesses gain valuable insights, while BigCommerce's reporting capabilities, scoring 8.1, are seen as less comprehensive, leading to some frustration among users seeking detailed analytics.
- Users on G2 mention that Salesforce Commerce for B2C shines in Multi-Site Management with a score of 8.6, making it easier for businesses to manage multiple storefronts, while BigCommerce struggles in this area with a score of 6.4, which can hinder businesses with diverse product lines.
- Reviewers say that Salesforce Commerce for B2C's Customization options are highly rated at 8.3, allowing for tailored solutions that meet specific business needs, whereas BigCommerce's customization features, scoring 7.8, are perceived as more limited, which may restrict user creativity.
- Users report that Salesforce Commerce for B2C's Quality of Support is rated at 8.3, with many praising the responsiveness and helpfulness of the support team, while BigCommerce's support, rated at 8.2, is seen as adequate but not as proactive, leading to mixed experiences among users.
Pricing
Entry-Level Pricing
BigCommerce
Standard
$29.95
/ per month
Everything you need to start selling online
- No transaction fees
- Sell on Amazon, eBay, Facebook, Pinterest & Google Shopping
- Accept Credit Cards, PayPal, Apple Pay & Amazon Pay
Salesforce Commerce for B2C
B2C Commerce - Growth
Contact Us
Per Year
Deliver better commerce experiences with a platform for growth.
- 5 sites
- 10 price books
- 1.2M On-demand Sandbox Credits
Free Trial
BigCommerce
Free Trial is available
Salesforce Commerce for B2C
No trial information availableRatings
Meets Requirements
8.3
449
8.6
306
Ease of Use
8.4
452
8.2
334
Ease of Setup
8.2
273
7.8
165
Ease of Admin
8.4
269
8.1
119
Quality of Support
8.2
433
8.3
290
Has the product been a good partner in doing business?
8.4
267
8.6
116
Product Direction (% positive)
7.9
432
8.5
289
Features by Category
Design
Not enough data
8.3
25
Not enough data
8.4
25
Not enough data
8.5
24
Not enough data
8.4
25
Personalization
Not enough data
8.3
25
Not enough data
8.2
25
Not enough data
8.5
26
Not enough data
8.4
24
Analysis
Not enough data
8.3
24
Not enough data
8.8
23
Not enough data
8.2
22
Merchandising
Not enough data
9.2
19
Not enough data
9.3
19
Not enough data
9.4
19
Not enough data
8.6
19
Not enough data
8.9
19
Analytics
Not enough data
9.4
19
Not enough data
9.3
19
Administration
Not enough data
9.3
18
Not enough data
9.0
18
Administration
Not enough data
9.0
21
Not enough data
8.8
20
Not enough data
8.7
21
Integrations
Not enough data
8.8
21
Not enough data
9.0
21
Not enough data
8.7
21
Cart Management
Not enough data
8.4
22
Not enough data
8.7
21
Not enough data
8.5
20
Not enough data
8.5
21
Headless Commerce
7.3
66
8.1
78
7.7
73
8.5
81
7.6
71
8.5
79
7.5
85
8.5
83
7.5
73
8.4
81
Generative AI
Feature Not Available
8.0
63
Feature Not Available
7.7
67
Merchandising/Marketing
7.9
362
8.2
192
8.3
364
8.3
137
7.7
347
8.1
206
7.9
348
7.9
199
7.9
326
7.6
186
7.7
327
8.0
185
7.9
338
8.1
182
Product Catalog
8.3
359
8.4
194
8.2
352
8.2
194
7.9
356
8.2
201
7.8
244
8.1
174
Order Process
8.5
366
8.3
196
8.1
357
8.2
192
8.5
341
8.3
189
8.7
353
8.3
193
8.5
364
8.2
195
8.2
323
7.9
182
8.1
310
8.2
184
7.8
240
8.1
167
Multi-Channel Support
8.0
299
8.3
180
8.0
330
8.2
183
7.9
283
8.3
167
8.0
314
8.2
186
7.7
211
8.0
172
7.9
225
8.2
112
7.6
177
8.2
162
Platform
8.0
274
8.2
177
7.8
337
8.3
193
7.9
311
8.3
180
8.4
334
8.4
196
7.9
332
8.1
201
8.5
340
8.6
190
Feature Not Available
8.6
178
8.6
327
8.5
182
Feature Not Available
8.3
168
Feature Not Available
8.5
164
8.5
311
8.4
175
8.6
350
8.5
196
Reporting
8.3
28
8.5
24
7.9
28
8.5
24
Omnichannel Features
8.1
26
7.9
23
7.7
23
8.0
23
7.8
26
8.1
22
8.5
25
8.6
23
8.5
27
8.6
23
8.2
28
8.6
24
8.3
23
8.1
23
Categories
Categories
Shared Categories
BigCommerce and Salesforce Commerce for B2C are categorized as Omnichannel Commerce and E-Commerce Platforms
Unique Categories
BigCommerce has no unique categories
Reviews
Reviewers' Company Size
BigCommerce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Commerce for B2C
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
19.8%
Apparel & Fashion
6.5%
Marketing and Advertising
5.3%
Information Technology and Services
3.6%
Health, Wellness and Fitness
3.4%
Other
61.3%
Retail
14.0%
Information Technology and Services
10.9%
Computer Software
8.9%
Apparel & Fashion
6.3%
Consumer Goods
4.3%
Other
55.6%
Most Helpful Reviews
BigCommerce
Most Helpful Favorable Review
Andrew D. G.
Verified User in Retail
1) It works, uptime is great 2) It's highly scalable for small cost focused start-ups which can start at low cost and develop their eCommerce store look and features as their business and experience develops 3) There are many seamless applications, tons...
Most Helpful Critical Review
Bradley J. M.
Verified User in Business Supplies and Equipment
Giving prospect the impression that they are web designer and code writers. Spending 3500 bucks because the above is untrue. BC involves third parties for everything Asian customer service, never the same guy twice. Paying 2% of sales AND paying a...
Salesforce Commerce for B2C
Most Helpful Favorable Review
Thomas H.
Verified User in Cosmetics
Demandware allows us to run our eCommerce business with a small team but without limiting our capabilities. The platform has been extremely reliable (no downtime outside of scheduled maintenance) and scalable. We deal with massive spikes of traffic and...
Most Helpful Critical Review
Verified User in Telecommunications
Overr this is good platform to engage customer but sometimes it's show irrelevant users
Andrew D. G.
Verified User in Retail
1) It works, uptime is great 2) It's highly scalable for small cost focused start-ups which can start at low cost and develop their eCommerce store look and features as their business and experience develops 3) There are many seamless applications, tons...
Thomas H.
Verified User in Cosmetics
Demandware allows us to run our eCommerce business with a small team but without limiting our capabilities. The platform has been extremely reliable (no downtime outside of scheduled maintenance) and scalable. We deal with massive spikes of traffic and...
Bradley J. M.
Verified User in Business Supplies and Equipment
Giving prospect the impression that they are web designer and code writers. Spending 3500 bucks because the above is untrue. BC involves third parties for everything Asian customer service, never the same guy twice. Paying 2% of sales AND paying a...
Verified User in Telecommunications
Overr this is good platform to engage customer but sometimes it's show irrelevant users
Alternatives
Discussions
What software does BigCommerce integrate with?
2 comments
JC
with many more with GoogleRead more
Is BigCommerce like Shopify?
2 comments
LS
It is a web host and does similar things, but we are considering Shopify because they are set up to help us little guys with the sales tax onus.
They seem...Read more
What is a b2c platform?
1 comment
VS
B2C business-to-consumer ecommerce, also called retail ecommerce, is a business model that involves sales between online businesses and consumers. B2C...Read more
What is b2b and b2c in Salesforce?
1 comment
ED
B2B is digital solutions for business to business buyers and B2C is digital solutions for business to customer buyers. For more information checkout...Read more
What is Salesforce commerce?
1 comment
ED
Salesforce Commerce helps you maximize revenue and deliver success now through capabilities including B2C Commerce, B2B Commerce, Order Management, and...Read more
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