Compare AVOXI and Genesys Cloud CX 
At a Glance
Market Segments
Small-Business (57.7% of reviews)
Mid-Market (46.2% of reviews)
Entry-Level Pricing
Starting at $0.00 1 User Per Month
No pricing available
AVOXI
Star Rating
(26)4.5 out of 5
Market Segments
Small-Business (57.7% of reviews)
Entry-Level Pricing
Starting at $0.00 1 User Per Month
Browse all 3 pricing plansGenesys Cloud CX
Star Rating
(1,396)4.3 out of 5
Market Segments
Mid-Market (46.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Genesys Cloud CX excels in its AI capabilities, particularly with features like Natural Language Understanding (NLU) rated at 8.6, while AVOXI's AI features, including AI Text Generation, received lower ratings, indicating a less robust offering in this area.
- Reviewers mention that AVOXI shines in Ease of Setup, scoring a remarkable 9.6 compared to Genesys Cloud CX's 8.3, making it a more user-friendly option for businesses looking to implement quickly.
- G2 users highlight that Genesys Cloud CX offers superior Call Routing capabilities, with a score of 9.1, which is crucial for businesses needing efficient customer service operations, whereas AVOXI's score of 7.6 in this area suggests it may not meet the same level of demand.
- Users on G2 report that AVOXI provides better Quality of Support, with a score of 9.2, compared to Genesys Cloud CX's 8.1, indicating that AVOXI may offer more responsive and helpful customer service.
- Reviewers mention that Genesys Cloud CX's Omnichannel capabilities are rated at 8.6, which is essential for businesses that require seamless communication across various platforms, while AVOXI's lower score in this area suggests it may not provide the same level of integration.
- Users say that AVOXI's Pricing Structure is more appealing, with an entry-level price starting at $0.00, making it a more accessible option for small businesses compared to Genesys Cloud CX, which does not disclose an entry-level price.
Featured Products
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Cobrowse.io
(15)
Proactive Notification
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Fullview
(11)
Proactive Notification
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Customerly
(34)
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Pricing
Entry-Level Pricing
AVOXI
Launch
Starting at $0.00
1 User Per Month
Get started with one country and grow.
- Complete Number Catalog
- TrueLocal™
- External Call Forwarding
Genesys Cloud CX
No pricing availableFree Trial
AVOXI
No trial information availableGenesys Cloud CX
Free Trial is available
Ratings
Meets Requirements
9.0
23
8.6
985
Ease of Use
9.1
23
8.9
992
Ease of Setup
9.6
15
8.3
564
Ease of Admin
9.3
15
8.4
551
Quality of Support
9.2
23
8.1
942
Has the product been a good partner in doing business?
9.2
15
8.4
547
Product Direction (% positive)
7.5
19
8.7
888
Features by Category
Messenger
Not enough data
8.8
20
Not enough data
9.2
23
Not enough data
9.2
22
Not enough data
8.6
22
Channels
Not enough data
9.0
21
Not enough data
9.3
20
Not enough data
9.3
19
Not enough data
9.1
18
Not enough data
9.1
17
Customers
Not enough data
9.0
24
Not enough data
9.0
21
Not enough data
9.1
22
Not enough data
9.1
20
Not enough data
9.2
21
Dialing Options
Not enough data
8.9
132
Not enough data
8.9
116
Not enough data
8.8
114
Agent Tools
Not enough data
8.8
118
Not enough data
8.6
112
Not enough data
8.6
126
Not enough data
9.1
149
Automation
Not enough data
8.7
110
Not enough data
8.7
92
Not enough data
9.2
134
Not enough data
8.8
95
Not enough data
8.8
128
Quality Assurance
Not enough data
8.7
141
Not enough data
8.6
132
Not enough data
7.7
143
Engagement
Not enough data
8.4
122
Not enough data
8.1
142
Not enough data
8.2
130
Performance
Not enough data
8.5
137
Not enough data
8.9
135
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Channels
7.8
9
9.1
313
|
Verified
Feature Not Available
8.2
173
Not enough data
8.5
206
|
Verified
Not enough data
8.4
174
|
Verified
Feature Not Available
8.3
205
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Functions
7.6
7
8.7
364
|
Verified
7.8
6
8.7
373
|
Verified
8.9
6
8.7
310
|
Verified
Feature Not Available
8.3
204
|
Verified
Feature Not Available
8.4
215
|
Verified
7.6
7
9.1
286
|
Verified
6.5
8
8.8
273
|
Verified
Feature Not Available
8.6
214
Administrative
8.1
6
8.3
327
|
Verified
7.6
9
8.7
367
|
Verified
6.9
9
7.5
402
|
Verified
7.4
7
8.8
259
|
Verified
8.0
5
8.4
229
Responses
Not enough data
9.2
30
Not enough data
9.4
32
Not enough data
8.7
29
Automation - AI Agents
Not enough data
9.2
6
Not enough data
9.3
7
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
9.0
7
Platform
Not enough data
8.9
31
Not enough data
9.4
31
Not enough data
9.1
29
Autonomy - AI Agents
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.2
6
Not enough data
9.2
6
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
8.5
45
Not enough data
8.7
44
Not enough data
9.1
46
Not enough data
8.5
47
Not enough data
8.3
42
Platform
Not enough data
8.8
43
Not enough data
8.9
46
Not enough data
9.0
43
Not enough data
8.6
46
Not enough data
8.2
40
Not enough data
8.8
48
Not enough data
8.7
44
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Workforce Management
Not enough data
8.7
157
Not enough data
8.6
147
Not enough data
8.5
138
Not enough data
8.2
135
Not enough data
7.9
103
Administration
Not enough data
8.0
129
Not enough data
8.4
148
Not enough data
8.4
155
Not enough data
7.9
129
Not enough data
8.5
138
Administration
Not enough data
9.3
22
Not enough data
9.0
21
Not enough data
9.3
20
Security
Not enough data
9.4
21
Not enough data
9.6
20
Messaging Channels
Not enough data
9.0
26
Not enough data
9.2
27
Not enough data
9.2
29
Not enough data
9.0
28
Administration
Not enough data
9.0
30
Not enough data
9.0
28
Not enough data
8.7
28
Not enough data
9.0
31
Platform
Not enough data
8.7
126
Not enough data
7.8
111
Not enough data
8.8
145
Not enough data
9.1
147
Not enough data
8.8
142
Not enough data
9.1
140
Not enough data
9.1
141
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
8.9
134
Not enough data
8.8
130
Administrative
Not enough data
9.0
139
Not enough data
8.1
140
Customer Support
Not enough data
9.0
28
Not enough data
8.9
30
Not enough data
8.4
28
Automation
Not enough data
8.8
27
Not enough data
8.5
31
Not enough data
9.0
29
Artificial Intelligence
Not enough data
9.0
29
Not enough data
8.8
29
Not enough data
9.1
27
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
8.6
153
|
Verified
Not enough data
8.4
156
|
Verified
Not enough data
8.4
112
Not enough data
8.4
124
Not enough data
8.5
79
Internal Use
Not enough data
8.5
153
|
Verified
Not enough data
8.6
148
|
Verified
Not enough data
8.4
109
|
Verified
Not enough data
8.3
125
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.4
118
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
20
Not enough data
9.0(won by default)
22
Not enough data
9.0(won by default)
20
Channels
Not enough data
9.4(won by default)
22
Not enough data
9.2(won by default)
24
Not enough data
9.0(won by default)
24
Not enough data
9.6(won by default)
26
Not enough data
9.4(won by default)
23
Insight
Not enough data
9.5(won by default)
22
Not enough data
9.0(won by default)
26
Not enough data
9.0(won by default)
24
Not enough data
9.4(won by default)
21
Generative AI
Not enough data
Feature Not Available
Basic Communication
8.5
12
9.6
53
Feature Not Available
7.8
37
Feature Not Available
8.7
42
Feature Not Available
8.5
39
7.3
8
8.7
45
Feature Not Available
8.6
45
Access
Feature Not Available
8.3
44
6.2
7
8.2
38
Feature Not Available
8.2
39
Advanced Features
8.2
10
8.8
51
8.5
10
8.7
45
8.8
12
9.2
51
Calling
Not enough data
9.3
40
Not enough data
8.2
34
Not enough data
8.8
39
Not enough data
8.6
39
Contacts
Not enough data
8.4
38
Not enough data
8.3
36
Not enough data
8.6
34
Insights
Not enough data
8.4
35
Not enough data
8.7
37
Not enough data
8.6
38
Not enough data
8.3
33
Not enough data
8.1
32
Extensions
Not enough data
8.8
39
Not enough data
9.2
43
|
Verified
Not enough data
9.0
48
|
Verified
Features
Not enough data
8.8
36
Not enough data
8.2
30
Not enough data
8.4
32
|
Verified
Not enough data
9.1
33
|
Verified
Not enough data
8.8
30
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
AVOXI and Genesys Cloud CX are categorized as VoIP and Contact Center
Unique Categories
AVOXI has no unique categories
Genesys Cloud CX is categorized as Customer Service Automation, Co-Browsing, Genesys AppFoundry Marketplace, AI Agents, Contact Center Quality Assurance, UCaaS Platforms, Speech Analytics, Auto Dialer, Conversational Marketing, Chatbots, Outbound Call Tracking, Social Customer Service, Live Chat, Contact Center Workforce, Call Center Infrastructure (CCI), and Proactive Notification
Reviews
Reviewers' Company Size
AVOXI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
19.2%
Telecommunications
15.4%
Information Technology and Services
11.5%
Retail
7.7%
Medical Devices
7.7%
Other
38.5%
Information Technology and Services
11.0%
Financial Services
10.4%
Telecommunications
5.5%
Consumer Services
4.8%
Accounting
4.8%
Other
63.4%
Most Helpful Reviews
AVOXI
Most Helpful Favorable Review
Verified User in Hospital & Health Care
The upsides of using Avoxi is their quick response times and quick ability to implement changes.
Most Helpful Critical Review
Ryan H.
Verified User in Commercial Real Estate
Avoxi is Overpriced. Avoxi has the worst customer service. They are rude and unhelpful. Avox makes it incredibly hard to port away and say they will cancel numbers for you but don't to extort more money out of you. Wont provide you with details of the...
Genesys Cloud CX
Most Helpful Favorable Review
Verified User in Accounting
PureCloud is an easy system to use. My computer automatically logs me in every morning once I get it work. If you are away from your desk or offline, PureCloud will show your status so others are able to see. It is an easy way to chat with co-workers,...
Most Helpful Critical Review
Jean Jyn A.
Verified User in Retail
Sometimes the site is unsuccessible. I'm uncertain if it's a bug or just problem with my cache.
Verified User in Hospital & Health Care
The upsides of using Avoxi is their quick response times and quick ability to implement changes.
Verified User in Accounting
PureCloud is an easy system to use. My computer automatically logs me in every morning once I get it work. If you are away from your desk or offline, PureCloud will show your status so others are able to see. It is an easy way to chat with co-workers,...
Ryan H.
Verified User in Commercial Real Estate
Avoxi is Overpriced. Avoxi has the worst customer service. They are rude and unhelpful. Avox makes it incredibly hard to port away and say they will cancel numbers for you but don't to extort more money out of you. Wont provide you with details of the...
Jean Jyn A.
Verified User in Retail
Sometimes the site is unsuccessible. I'm uncertain if it's a bug or just problem with my cache.
Discussions
What does AVOXI do?
1 comment
AG
It lets you make calls and receive calls, its a contact center app. Read more
AVOXI has no more discussions with answers
how do i reschedule emails or put them on hold?
5 comments
MG
The text appears to be related to a technical context, possibly involving software or system design. "States" and "wait feature" could refer to components or...Read more
Anyone integrated PureCloud with custom CRM?
5 comments
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
Whatbis the best way to review data regarding blended agent stats
2 comments
MG
To obtain agents status data, navigate to the reports tab, select new, and choose the option for agents status.Read more
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