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Compare Autotask and SuiteProjects Pro 
At a Glance
Market Segments
Small-Business (66.5% of reviews)
Mid-Market (58.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Autotask
Star Rating
(411)4.2 out of 5
Market Segments
Small-Business (66.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about AutotaskSuiteProjects Pro
Star Rating
(228)3.7 out of 5
Market Segments
Mid-Market (58.1% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SuiteProjects ProSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that OpenAir PSA excels in its Ticketing System, achieving a high rating of 9.2, which reviewers mention significantly enhances their incident management capabilities compared to Autotask's lower rating in this area.
- Reviewers mention that OpenAir PSA's Time Tracking feature is rated at 8.9, providing a more robust solution for tracking billable hours, while Autotask's rating of 7.5 indicates room for improvement in this critical functionality.
- G2 users highlight that OpenAir PSA offers superior Portfolio Management features, with ratings of 8.2 for both Portfolio Definition and Portfolio Performance, whereas Autotask's ratings of 7.0 in these areas suggest it may not meet the needs of users looking for comprehensive portfolio oversight.
- Users on G2 report that OpenAir PSA's Reporting capabilities, particularly in Dashboards and KPIs, are rated at 8.7 and 8.2 respectively, which reviewers say provide better insights compared to Autotask's lower ratings in similar reporting features.
- Reviewers mention that OpenAir PSA's Performance and Reliability is rated at 8.2, which users say contributes to a more stable user experience, while Autotask's higher rating of 8.7 indicates it may have a slight edge in this area, but users still appreciate OpenAir's consistency.
- Users say that OpenAir PSA's AI Text Generation and AI Text Summarization features are rated at 8.2, showcasing its advanced capabilities, while Autotask's ratings of 5.5 and 5.6 indicate a significant gap in AI functionalities that could impact user efficiency.
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Pricing
Entry-Level Pricing
Autotask
No pricing availableSuiteProjects Pro
No pricing availableFree Trial
Autotask
No trial information availableSuiteProjects Pro
Free Trial is available
Ratings
Meets Requirements
8.5
356
7.6
202
Ease of Use
7.9
376
7.0
203
Ease of Setup
7.5
275
6.7
115
Ease of Admin
7.8
201
7.0
125
Quality of Support
8.1
330
7.4
166
Has the product been a good partner in doing business?
8.4
192
7.4
117
Product Direction (% positive)
8.4
354
6.2
196
Features by Category
Administration
8.1
140
Not enough data
8.0
142
Not enough data
8.2
144
Not enough data
Service Desk
9.1
147
Not enough data
8.5
144
Not enough data
8.4
144
Not enough data
Management
8.1
142
Not enough data
8.3
143
Not enough data
8.4
141
Not enough data
8.0
139
Not enough data
7.6
138
Not enough data
Functionality
9.2
142
Not enough data
8.4
139
Not enough data
8.6
142
Not enough data
8.5
141
Not enough data
Customer Management
8.2
129
|
Verified
8.2
23
|
Verified
7.4
126
|
Verified
8.2
21
|
Verified
6.6
125
|
Verified
8.0
18
|
Verified
7.4
129
|
Verified
7.8
19
|
Verified
Project Management
7.1
128
7.7
27
|
Verified
7.2
126
|
Verified
8.2
28
|
Verified
7.6
124
|
Verified
7.7
23
|
Verified
7.8
126
|
Verified
8.0
26
|
Verified
Accounting
7.4
125
7.5
23
|
Verified
7.5
123
|
Verified
7.8
24
|
Verified
6.6
119
8.0
20
7.0
122
7.8
23
|
Verified
6.7
120
|
Verified
8.2
24
|
Verified
Portfolio Management
7.0
120
8.2
17
7.0
119
8.5
16
7.0
117
7.8
18
6.9
117
8.2
17
Analytics
6.8
121
|
Verified
8.0
23
|
Verified
7.5
124
|
Verified
8.1
26
|
Verified
7.6
120
|
Verified
8.2
21
|
Verified
Administration
7.9
127
|
Verified
7.8
23
|
Verified
8.2
124
|
Verified
8.6
21
|
Verified
8.1
124
|
Verified
8.4
20
|
Verified
Platform
8.3
124
|
Verified
8.4
19
|
Verified
7.5
115
|
Verified
8.3
19
|
Verified
8.7
127
|
Verified
8.2
23
|
Verified
6.6
119
|
Verified
7.5
18
|
Verified
5.0
118
|
Verified
7.7
16
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Incident Management
8.2
184
Not enough data
8.5
183
Not enough data
8.4
183
Not enough data
7.1
179
Not enough data
7.4
180
Not enough data
Reporting
8.7
183
Not enough data
8.9
183
Not enough data
7.4
179
Not enough data
Access & Usability
6.0
180
Not enough data
7.9
179
Not enough data
7.3
175
Not enough data
7.6
173
Not enough data
Categories
Categories
Shared Categories
Autotask and SuiteProjects Pro are categorized as Professional Services Automation
Unique Categories
Autotask is categorized as IT Service Management (ITSM) Tools and Service Desk
SuiteProjects Pro has no unique categories
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuiteProjects Pro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
15.2%
Computer Software
7.2%
Computer Networking
3.7%
Telecommunications
2.5%
Other
19.0%
Computer Software
26.1%
Information Technology and Services
24.3%
Marketing and Advertising
7.7%
Management Consulting
5.4%
Accounting
4.1%
Other
32.4%
Most Helpful Reviews
Autotask
Most Helpful Favorable Review
Verified User in Information Technology and Services
Being able to run our entire service desk and work flow through one program, it stores all of our contacts and account details with tickets and work flow. Easy to do timesheets based off of projects and tickets. I also like the integrations and the email...
Most Helpful Critical Review
Verified User in Human Resources
The reporting tools are not easy to use, the data available for reporting is incomplete.
SuiteProjects Pro
Most Helpful Favorable Review
Karin M L.
Verified User in Information Services
I spend months evaluating PSA solutions, and no doubt OpenAir was the best solution for us. It is flexible and customizable, and very user friendly. We use it across five consulting practices that all work differently. OpenAir is simple to use, and the fact...
Most Helpful Critical Review
Jill A.
Verified User in Information Technology and Services
The interface is not intutive, not even for technical people. At a former company, we used openair and the entire company was required to be trained on it, and even then, there were always questions and confusion. It looks more like an application from...
Verified User in Information Technology and Services
Being able to run our entire service desk and work flow through one program, it stores all of our contacts and account details with tickets and work flow. Easy to do timesheets based off of projects and tickets. I also like the integrations and the email...
Karin M L.
Verified User in Information Services
I spend months evaluating PSA solutions, and no doubt OpenAir was the best solution for us. It is flexible and customizable, and very user friendly. We use it across five consulting practices that all work differently. OpenAir is simple to use, and the fact...
Verified User in Human Resources
The reporting tools are not easy to use, the data available for reporting is incomplete.
Jill A.
Verified User in Information Technology and Services
The interface is not intutive, not even for technical people. At a former company, we used openair and the entire company was required to be trained on it, and even then, there were always questions and confusion. It looks more like an application from...
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
1 comment
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
Can I integrate OpenAir with my other systems?
1 comment
Official Response from SuiteProjects Pro
When it comes to integration with your existing infrastructure, OpenAir is designed as an enterprise-grade solution. OpenAir includes an open API and the...Read more
How long does it take to implement OpenAir?
1 comment
Official Response from SuiteProjects Pro
Oracle+NetSuite deliver most OpenAir implementation ourselves. We have an industry-leading success rate and are typically able to complete the...Read more
Is OpenAir "True Cloud"?
1 comment
Official Response from SuiteProjects Pro
Yes. OpenAir is, and has always been, a cloud solution. This means more than just being hosted: OpenAir is configurable, can be changed over time to adapt...Read more
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