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At a Glance
Market Segments
Small-Business (68.6% of reviews)
Enterprise (52.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskPlanview ChangePoint
Star Rating
(17)3.3 out of 5
Market Segments
Enterprise (52.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Planview ChangePointSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Planview ChangePoint excels in Change Management with a score of 8.1, indicating a robust framework for managing project changes, while Autotask PSA, although strong, does not emphasize this feature as much.
- Reviewers mention that Autotask PSA shines in Ticketing System functionality, scoring an impressive 9.2, which is significantly higher than Planview ChangePoint's capabilities in this area, making it a preferred choice for teams focused on incident management.
- G2 users highlight that Autotask PSA offers superior Time Tracking features with a score of 8.9, which is crucial for service-based businesses, whereas Planview ChangePoint's time tracking capabilities are less emphasized.
- Users on G2 report that Planview ChangePoint provides strong Reports & Analytics tools, scoring 8.2, which are essential for enterprise-level project oversight, while Autotask PSA's reporting features, although good, do not match this level of depth.
- Reviewers mention that Autotask PSA's Help Desk functionality is rated at 9.1, showcasing its effectiveness in customer support, which is a critical area for small businesses, contrasting with Planview ChangePoint's lower focus on this aspect.
- Users say that Planview ChangePoint's Portfolio Management features, while functional, score lower at 7.0, indicating that it may not be as comprehensive as Autotask PSA's offerings, which are more tailored for small business needs.
Pricing
Entry-Level Pricing
Autotask
No pricing availablePlanview ChangePoint
No pricing availableFree Trial
Autotask
No trial information availablePlanview ChangePoint
No trial information availableRatings
Meets Requirements
8.5
447
7.1
16
Ease of Use
8.0
479
5.5
16
Ease of Setup
7.5
367
3.6
6
Ease of Admin
7.7
265
4.7
6
Quality of Support
8.2
416
7.8
13
Has the product been a good partner in doing business?
8.4
257
6.3
5
Product Direction (% positive)
8.5
445
4.6
15
Features by Category
Administration
8.0
178
Not enough data
8.0
180
Not enough data
8.1
182
Not enough data
Service Desk
9.1
185
Not enough data
8.5
182
Not enough data
8.4
182
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
8.0
176
Not enough data
7.5
172
Not enough data
Functionality
9.2
180
Not enough data
8.4
177
Not enough data
8.6
180
Not enough data
8.3
178
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Customer Management
8.0
181
|
Verified
Not enough data
7.1
178
|
Verified
Not enough data
6.1
175
|
Verified
Not enough data
7.2
180
|
Verified
Not enough data
Project Management
6.9
179
Not enough data
7.0
177
|
Verified
Not enough data
7.3
173
|
Verified
Not enough data
7.6
174
|
Verified
Not enough data
Accounting
7.2
173
Not enough data
7.3
172
|
Verified
Not enough data
6.5
166
Not enough data
6.8
170
Not enough data
6.5
168
|
Verified
Not enough data
Portfolio Management
6.8
168
Not enough data
6.8
167
Not enough data
6.6
165
Not enough data
6.6
164
Not enough data
Analytics
6.7
167
|
Verified
Not enough data
7.4
172
|
Verified
Not enough data
7.4
168
|
Verified
Not enough data
Administration
7.8
176
|
Verified
Not enough data
8.2
171
|
Verified
Not enough data
8.0
173
|
Verified
Not enough data
Platform
8.3
171
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
8.6
172
|
Verified
Not enough data
6.4
164
|
Verified
Not enough data
4.7
161
|
Verified
Not enough data
Generative AI
5.8
88
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Incident Management
8.1
237
Not enough data
8.4
236
Not enough data
8.4
235
Not enough data
7.0
230
Not enough data
7.3
231
Not enough data
Reporting
8.7
234
Not enough data
8.8
234
Not enough data
7.4
228
Not enough data
Access & Usability
6.1
230
Not enough data
7.9
230
Not enough data
7.2
225
Not enough data
7.6
223
Not enough data
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and Planview ChangePoint are categorized as Professional Services Automation
Unique Categories
Autotask is categorized as IT Service Management (ITSM) Tools and Service Desk
Planview ChangePoint has no unique categories
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Planview ChangePoint
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Computer Software
29.4%
Management Consulting
17.6%
Information Technology and Services
11.8%
Financial Services
11.8%
Utilities
5.9%
Other
23.5%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
Planview ChangePoint has no discussions with answers
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